Wickes - Slough Avis 

From start to finish Wickes have been great. Marius did the design and I am really delighted with it.
However I cannot praise SABAR-BKB and his team who did the fitting highly enough. They arrived promptly every morning with a smile and worked really hard and often finishing after 7pm. They were such polite guys and every evening they hoovered all the dust and mess up and tidied all their tools away. The fitting of my kitchen is excellent and Sabar and team are definitely an asset to Wickes.

Served by Linda very friendly and always happy to help amazing attitude.

Lily and Michelle have been absolutely brilliant! They are helped with my every query very professionally and always done it with a smile. Thank you so much ladies for all your help.

Open early on a bank holiday and order was ready extremely quickly - Michelle was great, really helpful!

Zain the person at till was very helpful.

Jason visited our home to work on the kitchen design and demonstrated a very thorough and professional approach. He carefully considered the overall layout and functionality, offering a range of creative and practical design ideas. His suggestions were well-informed and tailored to the unique needs of the space. Jason paid close attention to details and problem-solving, providing bespoke solutions to specific challenges in the kitchen. In particular, he addressed issues around ventilation and extractor fan placement with excellent, customised recommendations that balanced both practicality and aesthetics.

The range of goods is excellent at wickes. Price point is bang on too, not too much like some other shops. Good quality too! Zain was very helpful on the till today - thank you!

Jason has designed a super stunning bathroom with limited space. So easy to talk to and just got what we needed.
Very excited to get and use it? Many thanks

Great customer service and advice. Jags was very helpful for assisting me select materials for an outdoor diy project and loading the trolley / guiding around the store.

Really helpful in choosing bathroom and really helpful suggestions.

Many thanks to Jason Fox who really made the process easier.

Fantastic customer service from Jason Fox helping us build a bathroom and bringing our vision to life. Also super helpful when we had to make changes last minute.

I used the service of a kitchen designer. Unfortunately there were issues with the design, items missing from the delivery and extra units that were not required.
I could not deal with the kitchen designer due to his unhelpful attitude. I spoke with Paul Cooper the Manager who rectified the issues and refunded me for the unwanted items. Paul was extremely helpful and understanding of the situation. Thank you Paul, appreciated!

After recently buying a very expensive kitchen from Wickes we have had problems with broken drawers/ poor workmanship and faulty applicances. Today will be the third day of annual leave I have taken to wait at home for their warranty/ repair team to turn up as arranged, and yet again nobody has shown up or attempted to make contact. What an absolute disgrace.

Buying a kitchen currently.
The designer Charan in Slough has been very helpful, thorough and patient with details we've changed our minds on a few times!

Giving Wickes overall 4 stars instead of 5 as we discovered our two favourite door-front styles weren't available with one of the key features we wanted (corner cupboard) so we had to compromise on style to make it work.

I recently purchased a bathroom from Slough Store with Marius as the Designer who looked after it all from start to finish. His design was beautiful and very pleased with his attention to detail. Luke and his team were the installers and were very good, tidy and professional. Kept informed through the whole design, would definitely recommend the whole team. Thank you

We ordered a kitchen double oven and a kitchen unit to house the oven on the 25th of February expecting the delivery to take a couple of weeks.Wickes delivered the oven an expensive Bosch double oven with the packaging compleatly destroyed and only 2 doors from the oven housing unit with nothing else on Saturday the 5th of April. this means the oven is unusable. Wickes have no one who you can talk to no management available and no answers.
23% of the reviews they get are one star and the replies are all standard wording, when they get an issue they have no idea how to resolve it and only pay lip service to customer service.
This company is clearly not interested in satisfying their customers they just want to take your money.

As a follow up we visited the store this morning the manager was not interested and could not help, they did let us use their phone to customer service but after over half an hour of waiting customer service did not answer the phone! Wickes have no idea what good customer service looks like.
We have replied to their reply below but on current performance we do not expect them to sort out the mess they created.

I had a great experience at the Wickes in slough. Jagz helped so much and I am very grateful for all the help he has provided.

Brought a wheelbarrow in the Bracknell branch but I made a mistake and needed one the was less wide. Took a back to the Slough branch (as it was nearer) and they could not have been more helpful. Exchanged it for a different type and the staff at the checkout sorted the paperwork. Very impressed by their attitude and efficiency. Well done.

Thanks to the team (Nina and Chloe) in Slough last week who helped out with the Community Fund for our charity project. The school PTA held a DIY day and the floor protection was just what we needed. We couldn't have completed the work without it.
Appreciate it.

A massive thank you to Jason Fox.

Jason was helpful and professional throughout our Wickes experience. From the home visit, to design, to texts and calls to check everything was OK our end. We really appreciated the time and care he took on our case.

Unfortunately, due to our front roof collapsing (amongst other unplanned expenses) we had to cancel our bathroom. Jason was understanding and talked us through possible options.

We will be back to Wickes when ready!

Thank,
Laura