Wickes - Stoke On Trent Avis 

Very helpful staff members Kathryn looked after us when at the checkout

Helped us set up our business trade account with ease.
Very helpful.

Sky was very good help and she is very sexy too

We have just ordered our new kitchen. Alan who is the designer and planner was brilliant he talked us through everything and gave us some good ideas and ways to fix any issues we had with fitting what we wanted and needed. He offered great advice and was very patient and professional. Thank you Alan

Siân is always absolutely brilliant whenever I’m in Wickes Stoke.

She’s consistently helpful, friendly and genuinely happy to help. Nothing ever seems too much trouble, and she always makes the whole experience easier with her positive attitude.

It makes a real difference being served by someone who actually cares about helping customers and does it with a smile every time.

A real credit to the store. Thanks as always, Siân — really appreciate it!

We went in today for our appointment at 1.30pm with the kitchen designer called Hinal Mehta.
Perfectly on time and so helpful, she offered lots of information on all products, so friendly and approachable.
Time was not an issue, we were with her for over 2 hours weighing up all our options.
Thankyou Hinal, your professionalism and knowledge helped us to choose our new kitchen, roll on until fitting time 😊

We came and hadn’t got a clue what we were looking for until a worker called derek helped us and was so helpful ! Such an amazing worker for this company

Ordered a fire suite which came super fastl.it was however damaged so they sent another one which was more damaged. They agreed to a refund which they said I would recieve 14 days after both fires had been collected. I had to chase this after 3 weeks. Was again told I would get in 14 days. However a customer service person then decided without reading all the details to cancel my refund and send a new fire, so I then had to call again and the refund was agreed again , but again it would take 14 days. I did finally get my refund , but this should have been sorted out much sooner. Customer service is appalling. Have given 1 star for fast delivery.

Thank you Hadleigh for your excellent service today. You helped me find the storage boxes i needed and even helped to get in my car. Fantastic service. You are pleasant and a credit to your store. I will definitely be shopping in this store again 10/10

I recently visited the store for the first time to buy a few items, the staff were very friendly and helpful. Great customer service.

Went into store not really knowing what I needed for a home project, staff were more than helpful, very positive experience, 5 stars

Went in the store for some paint, and Jamie was so helpful, he showed me where I needed to go and helped me with recommendations, the store was very organised and staff were friendly.

I came into the store and hadleigh was really helpful

Carl, working at Victoria rd. store in Hanley, more than accommodating….collecting my compost, building sand, top soil and placing them in the boot of my car….. all despite a sore knee. Very pleasant.

Shopped at the store a few weeks ago and bought some flooring. As we were buying quite a lot of boxes, my wife and I were assisted by Jamie and Hadleigh. Two really helpful guys, who in all honesty couldn’t do enough for us. If you read this you should know you are a credit to the branch.
I don’t normally do reviews but because we were so impressed we asked to speak to the store manager to compliment the staff members. Again the manager Lauren (I think her name was) was so lovely - well done Team Fenton, Stoke.

There are 5 disabled parking bays on site,3 of which were occupied by vehicles not displaying the disabled parking badge as required.Not sure if there will be any penalties for them as intimated that there would by the store staff.only excessively large & heavy trolleys for carrying 8 x 4 sheets available which as a disabled person in a chair I would find difficult to use.no baskets or ordinary shopping trolleys

I was in the store on 3rd July to buy an assortment of items, one of which was on the shelf with two different prices marked for the same item. When I went to the checkout, Kathryn was very helpful in sorting this out and in advising me on one or two other queries that I had.

Unbelievable incompetence! I ordered a Kitchen unit online with a statement that delivery is aimed at within ten days, after this time had passed a first email I sent enquiring when it was due I received two back one asking for a load of additional personal information and another telling me to create another password in order to proceed. I replied sternly that they didn’t need any of this information and I didn’t need another account, my order number & name is sufficient, all I was requesting was an idea when the unit was to be shipped,, I then finally got a human response stating it was out of stock and next due in stock in six weeks, I thanked the sender for the response stating this was too long to wait, so I’ll have a refund, then nothing, I’ve emailed three Time’s for confirmation a refund will be processed, I’ve now resorted to writing this negative review to see if that works. It’s not the first time I’ve had trouble with this company, and will probably be the last, as I’ll go elsewhere.
UPDATE I received a random delivery refund of £4 ??? Two days later two parcels arrived, I had postponed fitting the sink and started another job, when I was able to start it I unpacked everything, I was sent a 600mm door and draw fittings, but instead of a 600mm low carcass for a Butler sink, I was sent a full height 500mm carcass, another exchange of emails followed even asking about a refund I never had, I have not had a reply from my last email sent the middle of last week. I paid just under £100 for this on 1st June, it’s now 3rd August, as well as myself the customer is extremely annoyed.

Came into store Sian was very helpful, needed help with choosing a paint colour and it looks beautiful in my basement. It was blissful red.

Thank you to Kathryn for your chipper smile and helpfulness today. Makes all the difference in a day to be served by a friendly member of staff 🤗

Kathryn at the desk couldn’t be more helpful.

Took her time to explain the processes & what the store had to offer.

Thankyou very much!