Wickes - Swindon Avis 

Really impressed with the customer service I received from Tony at Wickes.

I went in to purchase some bitumen shingles and, although the website showed 17 in stock, I could only find five on the shelf. I initially asked another member of staff and was told that what was on the shelf was all they had.

As the stock level seemed quite high, I asked Tony if there was any chance there could be more in the back. He took the time to go and have a proper look and managed to find the additional products for me.

I was really grateful for the effort he made, as otherwise I would have had to travel to another store, costing me both time and fuel.

It might seem like a small thing, but it’s exactly the sort of helpful customer service that makes a difference. Thanks again, Tony!

Great service from Melinda today, very helpful and made what I needed to get very easy Manythanks

Once again, Millie (Design Consultant) demonstrated first class customer service in assisting me today. It seems that nothing is ever too much trouble for her. She is a true professional and a superb ambassador for Wickes! Wickes would do well to hang on to her. Her level of commitment to providing excellent customer service is hard to find!

Was very helpful wanted bark chippings couldn't lift them Tony got me 3 bags also put them I car for me

Great for the store to be open early, went at 7.15am brilliant. Got what I needed and Tim helped load my car brilliant service thoughout.

Struggling to choose a paint and figure out what I need for my project.
Tony in the Swindon store was very helpful and even doubled checked all my products worked together.
Super helpful and I left with all I needed.

Colleagues were really helpful, some of my tiles boxes were broken so Melinda at the checkout went above and beyond by taping them back up so they were safe to be moved. Good place to get what you need!

Tony was a great help, thank you.

Great customer service from TONY - so pleasant and helpful. I needed block paving sand, which was too heavy for me to carry - he collected the bags from the store and put it in my car for me. A great ambassador for your store.

Customer service was great . Various members of staff gave quick concise information allowing me to find everything i needed .
Finally , Tony was a star , I gave him a trolly of items , asked for heavy items to be added to part of the trolley for delivery. Part of trolley was half price damaged separate payment Finally the rest to put in the car. The patience he showed throughout was remarkable.

Melinda and Charlotte were super helpful and helped me set up my trade account. Thank you very much.

Went in looking for some painting supplies and apparently turned up after they had performed a stocktake so bits were all over the place. Morris helped out and was a superstar finding everything I was after- even the Wickes own brand equivalents to save a few pounds. Old school great customer service.

Good selection of quality competitively priced products, and most of all, great and helpful staff. Big thanks to Melinda

Went to Wickes. A tradesman on a budget. The staff couldn't have bern more helpful, assisting me with registering for their trade discount scheme. Saved 10% straight away. Excellent customer service from Melinda and Evie. (May be Wickes first, before other trade suppliers when on the road)

Visited Wickes in Swindon and Tony was very helpful and friendly, found what I needed and even offered some good advise.

Evie in the Swindon branch was very helpful. Guided me through the process of joining your club very well - 5 stars!

Good quality materials, the staff member called Tony helped me load a large order into the van. Very polite and helpful member of staff

The staff are always so helpful here. Tony was an example of that on my last visit where he was very patient and went the extra mile to figure out what the best product was when my initial choice was not available. Thanks , Tony!

Theo was extremely helpful, carried my heavy bag of garden manure to the car and was extremely pleasant

We decided to go with Wickes for the supply of our new kitchen for our extension.
The design visit was good and the design provided was just what we wanted and were very happy with it.
Unfortunately this is where the positives end.
First issue being we were advised by the kitchen designer that the kitchen should be available within a few weeks. This was not the case we ended up waiting months before it could be delivered which set the project back.
It was finally delivered and quickly discovered a major problem, during the design consultation I said we had quotes from Wren and Howdens for a solid frame kitchen and that we would compare quotes. We were told that the Wickes cabinets were also solid frame but were better quality etc. We ended up choosing Wickes partly for this reason. On delivery it was immediately apparent that the cabinets were flat pack not solid frame as we were told.
This obviously cost me more money in my time taken off work and the time for the builder who assisted me in the fitting of the kitchen. Wickes have refused any sort of compensation for this.
The next issue quickly became apparent, the corner wall unit was damaged and we couldn't fit it. Contacted customer service and was told that I couldn't get a replacement for a week. This stopped the fitting of the kitchen for a week, again costing me time off work and the cost of the builder who couldn't progress the job. Again Wickes have refused any sort of compensation.
We also discovered they added the incorrect decorative panels to the order even though we had the discussion in store as to the ones we want. 3 months have gone by and they still haven't sorted out sending the correct panels.
After the kitchen was fitted the plumber went to fit the Insinkerator and found the sink provided had 62mm waste outlet, this is not a standard size for a kitchen sink and the Insinkerator wouldn't fit.
As my partner was due to give birth we fitted the sink without the insinkerator so we could have running water in the kitchen. Wickes are still refusing to give a refund on this item and have said I'll have to buy a sink that will fit it myself. They've offered to pick the sink up from my property despite me telling them multiple times that we are having to use the sink so that we have a useable kitchen so they can't just come and take it away without first refunding and sorting out the replacement.
We'd already had the worktops cut to fit this sink and as such I'm having to shop around to try and find one that will fit the radius cut into the worktop.
I raised a complaint at the start of June and not one of my complaints has been resolved yet.
Leaving a review here on a public forum in the hopes they decide to actually do something about it.