Wickes - Torquay Avis 

I would like to give a huge thank you to the two young guys, Jake & Connor who helped me at Wickes.
They were absolutely fantastic and went above and beyond to assist me. Nothing was too much trouble, they were incredibly helpful, patient and genuinely seemed to care about making sure I got exactly what I needed.
It was so refreshing to receive such outstanding customer service, especially from two young members of staff who clearly take pride in their work. They were friendly, polite and professional throughout, and their help made what could have been a stressful experience so much easier.
Wickes should be extremely proud to have these two representing the company. They are a real credit to Wickes and deserve recognition for their excellent customer service.
Thank you both so much — you were brilliant

Just like to give a shout out for customers service kyle was really helpful in doing my order for polycarbonate sheet had them delivered next day with excellent courier I had one sheet returned to store today nothing wrong I over ordered kyle dealt with my return very helpful and exceptionally polite. And very professional

Thank you to Jake and the friendly Torquay store team. We were in search of some specific timber posts and Jake spent the time locating stock in the warehouse, helping to make sure we found exactly what we needed. His knowledge and attention to detail was a great help and saved us travelling to other stores. Thank you!

Lorraine from Torquay was an amazing help from start to finish. We were absolutely clueless with designing our bathroom and she made all of our stress disappear and helped us decide exactly what we need and want! Thank you Lorraine for being so calm and patient with us :) we are now excited to re-do our bathroom!

Most impressed with the service at Wickes Torquay. Marie guided me through the entire process in a friendly and highly professional way. She captured my needs exactly and was really helpful in refining selections. She was also excellent with aftercare follow up contact. The wider project team were efficient and approachable and the local fitting team did a first class job with minimum disruption to my life. All in all a far better experience than expected and so I heartily recommend Wickes Torquay for bathroom supply and fitting.

Had our kitchen done by wickes, very pleased with it, everyone did a good job, our designer Marie was very helpful and friendly, nothing was too much

I was recommended by a friend to use this particular store, saying they were really helpful and would take care of my needs as I flip houses, and at the same time kind of at the age when I should be retired. However,
I now use Wicks for all my materials and building needs because all the members give me confidence in anything I buy, and the staff really help me.

Since day one, meeting Russell and the team its been really amazing. Russell really goes out of his way to help everyone. I had a major problem with a big item I had bought and was really concerned about it, but I needn't have worried cause Tracey, one of the managers, took over and sorted out my problem with great expertise and professionalism, and explained what they would do to help me.

Since going into this store, I don't need or want to use other companies. I have found the team very helpful. than any store I have used in the past, I don't need to worry, I know one of the staff will go out of their way to help. Kia, one of the younger members of staff, is so polite and helpful, a young lad who goes out of his way to help. All the staff, Mary, Anna, Conner, and Andy, look out for all the customers. They are absolutely great, I recommend them all the time; telling my friends to go to Wickes in Torquay, they are the best, and nothing is too much trouble for them. So go on, all you builders and the public, give this store a visit, you won't regret it. A very satisfied customer

We recently bought a bathroom for our Ensuite from the Torquay Branch. Our designer Teresa was brilliant, she helped us, very patiently achieve our perfect bathroom, spending hours getting everything just right. Nothing was too much trouble, her knowledge and expertise was second to none. Everything arrived in tandem on our designated delivery day with great communication from the dispatch team. No hesitation in using Wickes again.

Further Update 1 month in: still have a pile of waste outside front door a month after bathroom completed. Wickes confirmed via Instagram today (person called AB who has been super helpful) that complaints should be responded to in 48-72 hrs, yet 2 weeks since I submitted a written complaint and still no response, also Wickes do not allow you a copy of their complaints policy- why???
Update did have rats living in the waste heap that was up to our downstairs windows.60% waste now gone and rats seem to have gone too 🤞🤞

The worst experience ever, all aspects have been awful (bar Tony the fitter). Designer designed a bathroom that wasn't possible, didn't notice floor joist directions, (flooring was up and obvious). The bathroom has to be revised several times, with multiple compromises.

Half our order didn't turn up before the fitter started (Tony who was excellent), some bits only turned up a week after the fitter had left, still awaiting them to be fitted - update- now fitted by excellent Tony.

Complained to our coordinator, who we only managed to speak to once, they stopped being our coordinator and allocated us a new coordinator who has never spoken to us (still never contacted us despite complaint).

We have all the waste outside our house, it's been there for ten days now.(Update now a month), the contractor has submitted the waste removal request 3 times (update- 6 times - Wickes blamed Tony the fitter every time we called despite him being excellent and completing the forms on front of my wife), but nothing has been done (update-some has been done- waste firm are excellent it's purely all a Wickes issue), we might, if we are lucky get the possibility of a date to have the waste removed tomorrow (update- no we didn't - waste team have been twice without any notice to remove our waste mountain- no one from Wickes has been in touch to update is at all) with a warning that it'll be 7-10 working days time, over 3 weeks after the job was "mostly" finished and the waste removal requested was submitted (this week are told is the best case scenario).

We have spent 17k on a bathroom, contractor charge was 3 x higher than the "kitchen designer" estimated🙄.

We had to coordinate all the deliveries ourselves due to our non existent coordinator. We were also told that we would have to choose a new bathroom counter top as ours hadn't been ordered and was no longer available, "nothing could be done", on calling the manufacturer "yes it could be done" and it was sent out.

We told the coordinator that we were planning on a new kitchen and a new ensuite, another £60K of work, expecting that we could expect some level of service, but in every way Wickes have been awful.

It would be nice if I could update this review to a 2 star if you could get the 2 tonnes of waste shifted from the front of my house as it has been annoying the neighbours as it blows into their gardens and they aren't looking forward to it being their for another 2 weeks (update it's been a month and still there) until wickes eventually remove it, this is a service Wickes was quick to take payment for but not to fulfil.

Further Update wife called again, over 100 phone calls made and the person she spoke to was lovely until they checked "our file" and then they were awful, made my wife cry, we spent a fortune, have raised 2 complaints, have had such poor service, we aren't allowed to have a copy of Wickes complaints policy, a month later we still have a massive pile of waste outside our front door, despite 2 visit to remove it. We had rats living in "Wickes waste pile" and haven't had any response to 2 written complaints other than "your coordinator will be in touch" (that was 2 weeks ago and still waiting) despite the timeline being 48-72 hours! If you want a kitchen done go to magnet if you want a bathroom done call a local plumber instead, just whatever you do don't use Wickes

Lorraine in Torquay was very understanding and had great patience with our debating the shower room.

Asked Wickes Torquay to do a bathroom design, all looked great ordered but decided to use our own install, all the materials were of good quality, really pleased with the end result.
Special thanks to Teresa Gana for the design.

I visited Wickes Torquay 25th April 2026
I was served by a young man called Russell. He made my whole visit easy and a pleasure with his helpfulness and product knowledge. I wish more shops had staff like him.

Design consultant, Lorraine Littlewood made the whole experience enjoyable and hassle free. Professional and patient whilst giving excellent advice on layout and types of units. We felt very lucky to have such a wonderful person guiding us through the process.
We will back when we need our bathroom designed. Thank you

A big thank you to Jay West at the Torquay branch. We recently purchased a kitchen from there. A straight forward, relaxed process with many helpful ideas and designs. No hard sell. Would thoroughly recommend.

Teresa Gana was amazing!
Her designs, attention to detail and professionalism were second to none!

Fantastic service from Lorraine in kitchens at wicks Torquay Lorraine made our kitchen ordering easy so helpful very patient and we would definitely recommend to our friends and family great value fantastic quality and delivery men fantastic Thank you everyone

Myself and my grandmother recently had the pleasure of dealing with Mr Jay West while planning a new kitchen, and we felt he truly deserved a review. From start to finish he was absolutely lovely to deal with. Jay was incredibly professional, patient, and genuinely helpful throughout the whole process.
He took the time to listen to exactly what we wanted, answered every question we had, and never once made me feel rushed or pressured. Nothing was ever too much trouble for him, and he went above and beyond to make sure everything was explained clearly and that we felt confident with my choices.
Customer service like this is rare to come by, and it really made the experience enjoyable. I would highly recommend Jay to anyone looking for a new kitchen – he is a real credit to the company.

Super helpful and friendly, knowledgable staff! Thanks to Connor who was very patient and professional!

We have purchased a new kitchen from Wickes and the design consultant Lorraine Littlewood was amazing. She took us through the whole process of choosing and designing our kitchen, making very useful suggestions along the way and helping us to sort out all the extra bits. We are extremely happy with her design and are looking forward to the installation.