Wickes - Waltham Cross Avis 

I placed an order with Wickes for wood panels, which were scheduled to be delivered on Tuesday, September 24th. Despite multiple attempts to resolve the issue, I never received the correct panels. Frustrated with the lack of service, canceled my Wickes order and purchased the panels from a local, independent business. The local business provided a superior product at a lower price and offered exceptional customer service. would encourage others to consider supporting local businesses rather than large corporations that prioritize profit over customer satisfaction."

I am a member of the new Trade Pro Scheme, which gives a 10% discount; excellent idea.
The store I use is the Waltham Cross Hertfordshire Unit..staff always polite and helpful and Store well stocked..or they will order and get it for you promptly..prices are also very keen..a good store experience!
I'm not related, or know the cashier personally and I wanted in these sometimes curt and rude times, to acknowledge Marie..hope.. I've spelt her name correctly. She is the petite Black Lady on the till and she goes far in excess of a 'normal' service ethic..always efficient and smiling..How she does it, I'll never know, but always an uplift to the day, when she serves you with a smile!
I record this as a retired individual, now undertaking part time voluntary maintenance work, formerly employed for nearly 40 years in the Corporate Banking Sector.
I was responsible for Business and Regional Offices, comprising a staff role of up to 400, with Admin support of course; also closing over 70 Lending Centres for RBS.
Given that experience, I know an excellent member of staff when I see one! Worth a good rise that lady / promotion? Many Thanks.

This is the second time I’ve used Wickes for a home project, this time it was a new shower room. The in store advisor Tom was knowledgeable and helpful, we agreed the budget and design. The installation went smoothly I was told what to expect and the customer centre checked in at regular intervals to ensure I was happy. I will certainly use Wickes again if needed.

Such a helpful considerate friendly sales person victrita in Waltham cross branch .Designed our kitchen and gave us plenty of options was so genuinely happy that we’re were happy and stress free ! Thank you so much .

Great service! Vanesa, my design consultant put in a lot of effort to make sure I got a beautiful new kitchen and bathroom. I highly recommend Wickes for all your home service needs.

Wickes Waltham Cross- Poor Service
Recently ordered some exterior wood paint in white. Took it home, opened it and it was black, even though clearly marked as white on the tin.
I let that go, even though the staff member in store was unhelpful and unapologetic when I returned it. More recent experience was worse, hence my review.
Ordered click and collect Ronseal fence paint. Website showed they were in stock and payment was taken. The following day, no confirmation text or email so called them. They said they didn't have any in stock, but not to worry as the payment wouldn't have been taken from my account yet, but of course it has. I doubt I'd have been contacted promptly to inform they were out of stock. Awaiting my refund which I expect I'll have to chase up.
Inconvenienced on more than one occassion now. I wouldn't order anything online from this store again.