Wickes - Warrington Avis 

Excellent staff and experience Julie was lovely really helpful cannot fault at all. She's a credit to the company

Our experience at Wickes was fantastic. We walked away with everything we wanted. Our design consultant, Sophie Lipscombe really listened to what we wanted and helped us to decide what was best. Sophie explained everything to us and broke down all the prices. Sophie was delightful and very enthusiastic about her job which made us feel more comfortable as it was our first ever experience with a design consultant.

We are delighted to have our dream kitchen for real. Sophie is the perfect professional kitchen designer who listened assertively to all the details we wanted to have in our dream kitchen. James and his staff were all pleasant, helpful and committed to finish our kitchen on time.

First of all the sale service was fantastic. No issues there the guy who helped us was brilliant.
However after sales service was so bad. We bought off the shelves items. Kitchen cabinets.
We bought to many and phoned up to see if we can return some. We just wanted a credit note and not a refund.
We where told no as it was bespoke!!! Wich it was most certainly not.
Won't ever return to Wicks for anything and we spend a small fortune on the cabinets.

Unhelpful staff! I was looking for a light pendant which said it was in stock instore but could only see the expensive version.
The store was dead with no que and Adina told me if it’s not in isle 4 then they don’t have it without even coming to look or check on the computer.

I eventually found it myself on a different shelf to the rest of the light fittings.

Our kitchen was designed by Shaun Mcloughin we found him very professional and a pleasure to speak to . Now our kitchen is finished , it is better than we could have imagined .Shaun was helpful to us all along the refurbishment no matter what we asked he came up with a plan .

This is an update to my complaint on trustpilot about WICKES, after my review WICKES said they would investigate I AM STILL WAITING

Sophie was our customer contact with Wickes in Warrington and during her visit to our home to take kitchen measurements. It was obvious we were dealing with someone who was experienced, friendly, knowledgeable and very helpful. When you are spending large amounts, the professionalism of a company is imperative.

We then followed up our instore appointment with Sophie and again she took us through the whole process smoothly and very confidently explaining each section as we went along. This was our deciding factor in purchasing our kitchen.

The kitchen itself has not yet been fitted but looking at what we chose it will meet our high expectations.

Unfortunately it is rare to get great customer service which is the main reason for this positive review. So we can only credit Sophie on her abilities at that she is definitely an asset for Wickes. Well done.

Just ordered a new kitchen and couldn't recommend Mohammed hassan iqbal enough, he was very helpful and friendly with me and my wife and made the entire experience stress free.

Really excellent service - Mo was brilliant, and we're incredibly grateful!

Had a kitchen design appointment, Sophie was incredibly helpful throughout the appointment; and believe she has gone above and beyond. Would definitely recommend.

Design Consultant Shaun completed a home survey, designed and costed a new kitchen.
Great service and cost and had input of some good ideas for our kitchen.
His expertise and knowledge made it a straight forward
experience.
Thank You Shaun!

Excellent Service from Shaun @ Warrington, can highly recommend

Spend lots at Warrington store, won't be anymore.... Paid cash for something customer didn't deem suitable but I lost receipt same day, wouldn't cash refund only credit note which is no good to me when it was cash I paid with, can't buy food and pay bills with a sh###y voucher, won't be getting my or customers money ever again, pathetic

Staff in this store are excellent always willing to help and very knowledgeable about the products on offer.

During my visit on 8.10.24, I felt that the advisor displayed a noticeable lack of interest in assisting me with my kitchen inquiries. From the onset of our interaction, I sensed an instant dislike towards me, which made it quite uncomfortable to discuss my needs and preferences. Furthermore, I felt that my input was undermined, which left me feeling disregarded as a customer.
Needless to say I took my business elsewhere.
I believe that every customer deserves to be treated with respect and consideration, and I hope to see improvements in the training and customer service approach of your team.

Went into Wickes to look at bathroom fixtures, Carl was there to help and put us onto Sophie. A few minutes later and we were advised that we could have a bathroom designed and installed by Wickes taking the lead role. A plan was designed and accepted and a provisional start date given. Installation went well and trouble free, including jobs requested of the installation team.

We called at Warrington branch today to look at bathroom sanitary goods. Vicky was already busy, but took the time to listen to our queries, and advise and help us order what we needed. Wish every company had a ‘Vicky’ so friendly and helpful.

Looking for filler for patio, not knowing what to get. Steve not only advised me where to look and suggested options, but he took me to the product and explained best way to use and how to get the best results.
Above and beyond
customer service.
Please pass on my sincere thanks to Steve.