Window Cleaning Stuff Avis 788

I placed an order for a DragonFly system worth around £1600 through the website and initially received only the automated order confirmation email. After that, there was no communication or update at all regarding dispatch or delivery.

Over a week later, despite the website stating delivery within 5 days, I had to chase the company myself because we urgently needed the equipment for a customer job. When I phoned, I was told the order would be delivered that same day. I specifically asked for the courier name and tracking details, but these were never properly provided. I was simply reassured it would arrive. It did not.

The following day I called again and was then told the item was actually coming directly from the manufacturer, not from them. Again I requested tracking information and delivery details, and again nobody seemed willing or able to provide clear answers.

I explained that we would likely be out working and asked for the driver to try neighbouring flats if needed. The delivery attempt then showed as “refused” on the tracking, which was completely untrue. When I contacted them again, I was told the driver could not gain access to the building, despite there being a trades access button available.

When the equipment finally arrived, it was left unattended in the main hallway entrance rather than outside our flat door where we have a doorbell camera. The packaging was battered and partially open, leaving an expensive order exposed. Thankfully everything appeared to be inside and working, and we only just managed to complete the customer job in time.

The DragonFly equipment itself seems good so far, but the overall ordering and delivery experience was stressful, disorganised, and not what I would expect when spending this amount of money.

Pleasant and polite conversation, smooth ordering and payment system, excellent

My first buy from this company and won’t hesitate to use again. Good communication. Great advice and very timely delivery. Thank you.

Excellent seller would definitely recommend this great service from start to finish hopefully deal with you soon

Never used the company before Ordered late Tuesday afternoon
Delivered early afternoon Thursday, excellent service
Thank you
Neil

Excellent service had everything I wanted not too expensive

I run an industrial cleaning business in Glasgow, and have to source the best quality and cheapest consumables for our company. I’ve found this company consistently to be the best priced, most helpful and with the fastest delivery. This is being written honestly from around nine years of dealing with them. Highly recommended.They don’t mess about.

Very good service,well stocked and good prices! Fast and secure delivery

Good quality (Unger) kit at very reasonable prices - quick shipping via DPD.

Never used them before and took a punt after finding them on Google, they have delivered very quickly and good product plus they keep you informed

Arrived within a couple of days and was well packaged
Great updates
Will use again

Good quality products. Quick delivery.

Top quality products
Fast delivery

This company has excellent communication and customer service way surpassing others I have dealt with in the past.There products were also excellent and i will certainly deal with them again.

Next day postage, great product, can ask for no more

got what I ordered

Great service always!!!

Excellent service unger resin Excellent material

Fast delivery !best price !
thank you 😊👍