Canadian Choice Windows & Doors Avis 

We had all of our windows replaced a couple of years ago and have had nothing but problems with them since. Several of the windows were making a cracking sound so I contacted their office in Calgary and notified them about the problem, at first they denied it and said that all windows make that sound after being installed. Finally after numerous calls they agreed to come and fix one of the windows located right beside my bed, they sent the same installer Alex L. that had originally installed all of the windows to replace the window last year, I wish that I would have never allowed them to come back in to my home, the window that they replaced has been making the same annoying cracking sound as well as all of the other problem windows, Tanya called and said that she had spoken to the manufacturer and they had agreed to fix all of the problem windows only if I would agree to remove my review from google. After very little thought I decided to refuse removing my review because why would I allow them to return if the one window they attempted to repair is still making the noise and was not fixed ? Also I am writing this review to warn people about this company, they offer 50% off of installation and bait people with the government tax free loan, let me assure you that they do not stand behind their product so please don’t be fooled.

Numerous phone calls and no returned call to service my purchase of a 4 thousand dollar door!!!!!! So non existent customer service. Will never return here!!

I am so sorry that I made this choice without looking at the reviews.
Especially with the installer now seeing that someone else's windows are already destroyed by poor manufacturing ,no warranty. The staff are exceptionally condescending. They've lied boldly. Made false promises and hold a knife to your throat called the contract. Everyone needs to expose this company due to the people running it. From sales people lying, The installer cutting corners, customer service being nasty at me for their own personal affairs and their own mistakes. Then they yell at you when you ask them for your information call me rude because they don't understand their own question.
Once the front door gets installed I won't have any hardware to close the door no handle dead bolt keys .... because they said that they don't supply that. well we’re almost ready to go with the install and I will have no Locking Hardware Thank you for your severe Lack of concern and I asked for a lock and handle for my sliding door with keys that was supposed to be included, won't be getting that either. Now do I trust them for anything I’ll to ask another company if the windows are triple pane shatter proof, hopefully that won’t be a lie. I also saw nothing for a warranty
DO NOT USE THIS COMPANY it’s a Cash Grab business

We had a very good experience when we recently updated our windows. Our salesperson Mila was most informative as to the technology/engineering in the product ( which was quite thoughtful ) and helped to guide our window choices in a way that was helpful without being directive. We are very happy with the look . We must also give a shout out to Jason and his crew who did yeoman work to install the windows - there was a lot of lifting of heavy objects and it all went very smoothly . We have no hesitation in recommending them to others who might be thinking about new windows

We had a terrible experience with the company and the sales person Tony. First the schedule a meeting and never showed up and when I call they said the meeting was for next week even though the had confirmed the meeting by email then on the day Tony came he came an hour earlier and when I started inquiring about the prices he was giving us versus the research I had done he became loud, agitated and disrespectful to the point that I had to ask him to leave. We will never do business with this company.

Hi, the windows are OK but service after sale..... No at all. The installation was made not the right, I toll the Window Rep, He came at home, He saw the installation but Never never came back to me.
The rep told me before I bought, I am here for you, Customer first...... Bla bla bla.

Thank you Canadian Choice Windows & door.

Thank you to Adana and Harley for coming out to Carman and installing our three basement windows. In about three hours, they had the windows installed, the inside moldings looking great, the outside sealed, and the area cleaner than when they had arrived. Professional, polite and efficient. Very happy with their work.

My basement window are a faulty installation (there word in an email) plus wrong size. It’s took forever for someone
to come look at them and now it’s taking even longer for them for fix there mistake. They’ve re measured the window twice (last time Dec 18) but never ordered window or know where the measurements are? When I contacted them today Feb 24 wanting to know how the order was and if we would install soon since it was warm they acted like it was my fault that they couldn’t reminder and had no idea what was going on. I didn’t put the window in wrong the first time and it shouldn’t be my responsibility to continually reach out to them to make sure things are getting done. Better communication and follow throw to correct there mistakes would be wonderful but unfortunately this company doesn’t seem to have that. Still awaiting to hear what there next place of action is. If you want stress this company for you.

So impressed with Derek, Orest and crew for my windows purchase and install in Nanton, Alberta. I am so happy with the service and overall installation. The guys worked hard to complete my eleven window transformation on my 120 year old home in one day! The attention to detail and time taken to listen to my concerns was very much appreciated. I also am grateful for the consideration of my home from laying protective coverings to cleaning up at the end of a very long day. Thankyou!

This company has taken over 10 months to properly install the French doors. The initial installation was set for July 31, 2024, but they never showed up. I received a call at the end of the day to check on my customer satisfaction, which never happened. It took them more than 2 months to come back and finally install the doors, which were placed incorrectly. The door wouldn't lock, and there is a draft coming through. Today (Nov 26), we were supposed to have someone "fix" the doors AGAIN, but they canceled last minute with no rescheduled date set.

Dealing with this company has been nothing but a nightmare. The company is so poorly run and managed that it should be closed down.

Please get your doors from someone else. They are not even that great for the $$$$ you need to pay, and the service is extremely poor. I can't wait to get the doors ready (maybe next year) so I don't have to deal with these people ever again. You will never get a good review from me.

We are very happy with our new windows. Great service. Installation was efficient and they cleaned up following install.
Happy to recommend to friends and family

Canadian Choice came in recommended by a neighbour who did most of their windows with the company. I called, and they showed at my doorstep the next day, ready to present, measure and quote. That same day, I knew the price, financing options, info about grants, etc… So I ended up replacing 5 windows in no time. I am very satisfied with the quality of the product and installation. I worked with Stan throughout the entire process and he was very responsive and helpful.

We recently replaced our front door and 4 windows with Canadian Choice. Tony was our sales rep and he was/is absolutely great. It is an absolute relief when you speak to a professional who is not afraid to make recommendations about style, installation and type of windows, because we sure didn’t know much. We compared Canadian Choice to 3 other companies from GTA, and even though they were not the cheapest, their presentation and products just stood out. At the end of the day, we decided that it is worth to pay 3-4% more, but sleep well at night knowing that our project is in the hands of professionals.

Excellent customer service and communications, had oblack windows installed

Adriano was very accommodating he came to our house, he explained the windows in detail and had great recommendations. I did not feel any pressure. He was very helpful setting up financing which we needed temporarily to get the windows ordered.
Lien came to take measurements, he was very polite and professional. The day of install Lien and his crew arrived and got the job done fast, but professional. They really know what they’re doing. I needed assistance with the French doors as they weren’t closing smoothly. I contacted Adriano and he had Lien out the next day who quickly solved the problem for me great guys amazing work I highly recommend

Ecellent service
We were very pleased with the initial estimate. The gentlemen we met for the in-home service had impeccable manners, work knowledge, excellent attention to detail, and incredible patience for questions and answers. We were so very impressed by Vitali and his co-worker. We will highly recommend these guys, their work is outstanding.

From my consultation with Sasha, the person who took the measurements, and the two gentlemen who were the installers, everyone was professional and respectful. The CC team went above my expectations, and I am totally satisfied. The attention to detail for the installation, and the cleanliness once the work was completed it was evident that they take pride in their work, and I will not hesitate to recommend the Canadian Choice team to anyone in need.

Superior and attentive service from George who guided me through the entire window purchase to the final successful installation stage. George was in regular contact with me until the job was completed. A big thanks to Kate for arranging a convenient installation date and to the actual installation crew who showed up on time and completed the work earlier than anticipated

Shane and Tyler were on time, very friendly, and very professional. Shane answered all of our questions and concerns. They did an excellent job installing our windows. We are very pleased from the estimate, to the measuring, and to the installation. Thank you Canadian Choice!

Shout out to the crew that installed most of our windows today. They were professional and courteous (Shane, Chris and Tyler were the installers). They ensured our furniture was covered prior to starting and also left the floors clean. I don't want to forget to thank Ivo, who was our sales person and he was very helpful with answering questions we had. Placed our order Feb. 2nd and had them installed March 12th. Would definitely use them again, which I still need to get a front door!