Cult Wines Avis 

341
•
TrustScore 3.5 sur 5

3,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

DO NOT INVEST ANY MONEY WITH THIS COMPANY! I had build up a portfolio over well over £1million with Cult over a number of years. I requested transfer of my existing stock to my own cellar and repay... Voir plus

Noté 5 sur 5 étoiles

I’ve been a customer on Cult Wines Investment platform and more recently on CultX. We spent £43k which saw strong gains initially and Cult managed to crystallise some of those. Of course the performan... Voir plus

Noté 1 sur 5 étoiles

I've been with CW for 5 years now, wine prices have gone down but that's the least of my worries. As I try to liquidate my account I am encountering significant delays. The wines "sell" but then... Voir plus

Noté 5 sur 5 étoiles

I started working with Cult a few years ago with a modest allocation, unsure if wine could truly rival my equity portfolio. Today, it’s one of my most consistent performers. My advisor at Cult Wines d... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Société d'investissement
  2. aussi dans
  3. Caviste
  4. Conseil en investissement
  5. Gestion des biens
  6. Grossiste en vins
  7. Service de finances alternatives

Écrit par l'entreprise

Since 2007, Cult Wines has provided market-leading fine wine investment and collection management services to a global audience. Our unique analytical-based approach combined with great client service has been central to our success, which has seen us win a number of prestigious awards including the Queen's Award for Enterprise: International Trade.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

341 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 68 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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3,3

Tous les avis

(341)

44 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Analytic tools for wine investing

I just viewed the developing analytic tools for evaluating the pricing, rating, and liquidity of the large database of wines. I believe that these tools will allow for the optimization of investment decisions and their timing.
Kudos to the Cult Wine team.

21 mars 2024
Avis spontané
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Réponse de Cult Wines

Thanks for the review Harry, great to hear you are enjoying some of our new tools.

Noté 5 sur 5 étoiles

Interesting investment

Recently open my account and I am very satisfied with the level of explanation and service I’ve received so far.
It is a great strategy for diversifying my investments and learn something new.

18 mars 2024
Avis spontané
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Réponse de Cult Wines

Welcome onboard. We look forward to growing your fine wine investment portfolio.

Noté 5 sur 5 étoiles

It's cool

It's cool, I like the way they make all the decisions and make the investment look easy.
I've been with them for a 3 years now and I'm happy with their service.

18 mars 2024
Avis spontané
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Réponse de Cult Wines

Thanks Henry.

Noté 5 sur 5 étoiles

A fantastic way to create and grow a…

A fantastic way to create and grow a wine investment portfolio with various metrics to track your profitability. Access to often very hard to obtain wines.

28 février 2024
Avis spontané
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Réponse de Cult Wines

Thanks Ardeis, we appreciate you taking the time to share your feedback.

Noté 5 sur 5 étoiles

I had a batch of wine that was…

I had a batch of wine that was struggling to sell but the manager took this on board personally, found the appropriate buyer and has arranged for the remittance to be sent on expeditiously.
Their communication was clear, friendly, accurate, and knowledgeable.

4 mars 2024
Avis spontané
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Réponse de Cult Wines

Thanks Bruce, we appreciate the feedback.

Noté 5 sur 5 étoiles

Novice wine investors.

We decided to explore investing in wine during Covid knowing very little about wine or wine investing. Almost 5 years on, we’ve gained in knowledge, met some great people and the returns have been good.

4 mars 2024
Avis spontané
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Réponse de Cult Wines

Thank you for your review! We're so pleased that your wine investment journey has been rewarding. It's great to hear that your knowledge and returns have grown—cheers to many more successful years ahead!

Noté 5 sur 5 étoiles

Recent developments

Having been a client since 2014 I recently experienced some difficulties in adjusting to the new portal and understanding a new fee structure. My account manager was extremely helpful at this time. Overall I find the company professional, knowledgeable and informative both during upswings and downturns in the market.

31 janvier 2024
Avis spontané
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Réponse de Cult Wines

Hi Greg & Caroline,
Thanks for your feedback. We truly appreciate your continuous support and trust in us.

Noté 5 sur 5 étoiles

A trustworthy investment firm

Helped me rebuild confidence in wine investing after a bad experience with another firm. Provide plenty of useful information; listen to customers' requests; no hard sell.

29 février 2024
Avis spontané
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Réponse de Cult Wines

Hi Dominic,
We appreciate your feedback. Good to hear we turned your wine investment experience around.

Noté 5 sur 5 étoiles

Loving the new portal

Loving the new portal.Helpful team and some superb investments so far!

1 mars 2024
Avis spontané
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Réponse de Cult Wines

Hi Bobby,
Thanks for the feedback. Glad to hear you are enjoying the new portal - keep an eye out for new features that will be released periodically.

Noté 5 sur 5 étoiles

Really impressed with Cult Wines

Really impressed with Cult Wines. Great investor care- all the way from making investment recommendations, managing portfolio and then facilitating exit at the right time. Have reinvested all returns up to this point- have great confidence in Cult’s ability to deliver returns.

23 février 2024
Avis spontané
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Réponse de Cult Wines

We appreciate you taking the time to leave feedback. It's great to hear you're enjoying your wine investment journey with us.

Noté 5 sur 5 étoiles

Very positive experience selling high-end collection

As someone who has built up a substantial wine collection over the years, I recently decided it was time to explore options for selling some of my bottles. After meeting Cult Wines at a tasting event, I reached out to see if they could assist me in this process.

I was impressed by the professionalism and efficiency of the team at Cult Wines. Unlike dealing with traditional brokers, the process of selling my wines was remarkably streamlined and hassle-free. The team guided me through every step of the process with transparency and clarity, ensuring that I understood exactly what to expect.

What stood out to me was the level of communication and support provided throughout the entire transaction. I always felt well-informed about the progress of the sale, and any questions or concerns I had were addressed promptly and comprehensively.

Overall, my experience dealing with Cult Wines was positive and I’d recommend their services to anyone considering selling their wine collection.

10 janvier 2024
Avis spontané
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Réponse de Cult Wines

Thanks for trusting us with selling some of your wine collection. We appreciate you taking the time to leave feedback on our services.

Noté 5 sur 5 étoiles

A truly innovative company bringing a fresh perspective to investing in Fine Wine

A truly innovative company bringing a fresh perspective to investing in fine wine. They take the view that purchasing fine wine is similar to investing in the stockmarket and they apply the same analytical rigour to their data driven approach. Investment portfolio proposals are based on amount to invest, timeline for return and level of acceptable risk. They combine this with a high level of internal expertise and knowledge of the global wine market and purchase and drinking trends. The results are there to see as I have personally benefited from returns that are higher than my own expectations, even during down times. In my view, a smart alternative for the shrewd and canny investor, plus the benefits are tax free in some jurisdictions!

8 février 2024
Avis spontané
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Réponse de Cult Wines

Thank you, Simon, for sharing your positive experience and the impressive returns you've achieved with us. Your support is greatly appreciated!

Noté 5 sur 5 étoiles

Great service and good performance

Great service and good performance. I really enjoyed meeting my relationship manager and tasting some wines from the portfolio at the London office.

6 février 2024
Avis spontané
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Réponse de Cult Wines

Thank you for sharing your thoughts! We're delighted to hear about your positive experience with our service. Your continued satisfaction is our priority and we look forward to further supporting your wine investment journey ahead.

Noté 1 sur 5 étoiles

Oh dear - what happened to Cult Wines?

Oh dear, reading the reviews, it is clear I am not the only one who has been totally hoodwinked by this business. It's amazing how quickly this business has gone downhill.

First, I've been invested since August 2018 with Sam Mudie, who was extremely professional in all our dealings. It's now 5+ years, and the total portfolio has barely kept up with inflation. With the performance of the wine market in the last 5 years, these guys could have thrown a dart at the wine market and made money, but I must be unlucky - the portfolio is up a total of 12%?! Lol, parking it in cash almost would have returned better.

Second, now, to make up for that awful performance, they've done their 2nd changing of the goalpost in as many years and raised the fees again. Great way to reward your loyal customers!

Third, their service used to be professional. Now, it's non-existent. Multiple account managers have come and gone and from 2023 they don't even provide an account manager. For 2% management fees p.a. you would expect a certain level of extra service to justify those hedge fund like fees, right? Nope.

Fourth, I am worried about the liquidation of the portfolio. I sold a few parcels of wine, and it took nearly 6 months to get my money back - that's just a few thousand - imagine the whole portfolio. When you do get to sell, welcome to the pain - there is no update on when the wines will sell, when you will receive the funds etc.

What a great way to run a good business into the ground. Well done guys.

17 janvier 2024
Avis spontané
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Réponse de Cult Wines

Dear Phil,

Firstly, I want to express our sincere apologies for any frustration or disappointment you've experienced. We truly value the trust and investment our clients place in us, and it’s disheartening to hear when we've fallen short of expectations.

I'd like to address the concerns you've raised, offering clarity and reassurance:

1. When you joined us in 2018, the upfront fee you paid was designed to cover account management, storage, and insurance for five years, in line with our terms and conditions. Beyond this period, we communicated that ongoing costs for storage and insurance would be £15 per case per annum, ensuring transparency and alignment with our initial agreement. This is the only cost you are expected to cover.

2. Understandably, operational costs for businesses can rise significantly over time, impacting our ability to indefinitely sustain services at the same rate without charge. To continue delivering the high standard of service expected of us, we transitioned from a fixed fee of £15 per case to a 2% annual charge, encompassing all storage, insurance, and selling charges. This change was communicated, offering clients the choice to adjust or exit under the original terms. The 2% is not comparable to financial services as more than 50% of that fee goes towards the maintenance of your fine wines.

3. We acknowledge that the past year has been challenging for the wine market, affecting liquidity and the pace of sales. While it’s unfortunate that these conditions have delayed the process of exiting for many, including yourself, please know we are committed to facilitating this as efficiently as possible. This extreme market downturn has been a sharp learning curve, whereby we are implementing new ways for us to facilitate liquidity more efficiently when people want to exit during difficult trading conditions.

4. Based on your valuable feedback and that of others, we’ve implemented new features on our customer platform, such as real-time balance updates, pending balance notifications, and sales process alerts. Our aim is to keep you informed and engaged with the progress of your investments.

We truly regret any inconvenience or concern our fee adjustments and the current market conditions may have caused. Our team, remains dedicated to supporting our clients through these transitions and beyond. We’re here to address any further questions or concerns you may have and to assist in any way we can.

Your journey is important to us, and we are committed to restoring your confidence in our services. Thank you for taking the time to share your feedback, and we hope to turn your experience around.

Noté 1 sur 5 étoiles

I've been invested with Cult since 2011…

I've been invested with Cult since 2011 and paid a 'lifetime' upfront fee of about 10% to cover their costs/commission. At some point and without, as far as I recall, consulting me, the fee arrangement was changed to an annual percentage in addition to the fee already paid. Ho Hum. Last year I decided to invest my funds elsewhere and instructed liquidation of my portfolio. After about 8 months I'm still waiting.... Interesting that almost all of the good reviews are from people who have money invested with Cult - their results always looked good - and all the bad reviews are from peaple who have tried to get money out! Should tell you something.

4 janvier 2024
Avis spontané
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Réponse de Cult Wines

Hi Richard,
Thanks for reaching out and sharing your feedback. Unfortunately, the fine wine market is currently navigating an unusual downturn which is causing delays to our liquidation process, we're sorry if this has not been communicated to you clearly. I know the team is in touch with you to try to resolve this situation as soon as possible.

Noté 1 sur 5 étoiles

Dreadful Investment Company

Absolutely dreadful experience. I can only echo the myriad of 1 star reviews below regarding delayed return of funds. I sold a portion of wines in June, it’s now December and I am still waiting …

A variety of responses and excuses (punctuated by weeks of silence). It has now come the time that unfortunately I will need to pursue legal action unless I get a satisfactory outcome / proposal this week.

A real sorry state of affairs.

19 décembre 2023
Avis spontané
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Réponse de Cult Wines

Hi Aaron,
We are sorry about this. I know the team has been in touch and has been able to solve this for you. We hope your journey with us from here can be much more positive.

Noté 5 sur 5 étoiles

I’ve been investing in wine for several…

I’ve been investing in wine for several years now and have used multiple brokers, I came on board with Cult Wines 5 years ago and can say they are the most sophisticated in terms of market analysis and service. It’s been a subdued year for the market and Cult Wines has kept me a breadth with conditions and presented some great opportunities. Compared with other brokers they have been proactive and traded my wines; therefore, I’ve decided to consolidate my holdings with them.

17 décembre 2023
Avis spontané
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Réponse de Cult Wines

Hi Andy,
Thanks for sharing your feedback. Glad to hear you are happy with our services and being well looked after.

Noté 1 sur 5 étoiles

Total Rip Off

Total rip off. I invested $10k over five years ago and paid my fees up from which at the time was around 10%. They changed their fee structure and now want to charge extra 2% per year. The value of my wines has only gone up to around $13k in all that time. I need to sell because I lost income from work and they charge another 5-10% per sale which would be fine but nothing sold in months. My account manager has not been responsive. At this point I am very skeptical of getting any part of my investment back.

16 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Dealing with Cult Wines

We've been dealing with Cult Wines for a number of years and have always been pleased with the wines we've bought and traded while also enjoying our communications with their team.

12 décembre 2023
Avis spontané
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Réponse de Cult Wines

Hi Susan,
Thanks for the feedback. Happy to hear you are enjoying the journey.

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