University of Wolverhampton Avis 

On campus experience may be completely different, so read this if you're interested in WLV ONLINE degree.

The online platform is very basic, much poorer than EDX or Coursera. It's not used fully, there are many links outside to another WLV platforms, overall the user experience is average and confusing.
The contents... Well, it's a list of documents and books one has to study, plus a 5min video "lecture" - this can be created by a high school student. Quite a shame...
Feedback on assignments is very generic and looks like "copy/paste" in most cases.
Looks like the tutors have a "load" they must bear, that's all. No teaching, no tutoring, no support.
Requests for examples of mistakes, benchmarking etc. are ignored.
The usual excuse and explanation for the above is "it's a masters degree level, you are supposed to do everything yourself". If that's true, what is WLV charging £7-11K for?

The last month or so has been extremely stressful due to the gross incompetence of the uni admissions staff, most of whom I believe must be students doing summer jobs as they have absolutely zero customer service skills whatsoever.

I applied to do a course via clearing. The first call handler spoke very poor English and put me on the wrong course, so I had to call back to get it changed.

After a few weeks of not hearing anything, their computer system went down and I had to change my password. It was at this point that I noticed the course on my application form was again the wrong one. I applied for help via the online help desk but nobody replied.

I then called the uni trying to sort things out and get my original course reinstated on the application. Again, the call handler had no idea what she was doing and even accused me of not uploading my CV when it was right in front of her. She then proceeded to start typing without ending the call so I was just stuck there listening to her type.

Another week went by and still no answer. I was offered a place on a course I didn’t want and nobody wanted to correct this.

In the end I withdrew my application out of sheer frustration. The whole thing reduced me to tears several times. Others I have spoken to had similar experiences.

Some members of staff just don't take their job seriously. I had a project supervisor who just went radio silent on me for weeks at a time. Didn't respond to emails, was never in their office. Didn't show up to meetings, was 2 and a half hours late once. Totally unprofessional. Zero respect for your time.

Impacted my mental health and caused me absolute stress trying to complete my final year. Hard the nerve to tell me countless things need changing 12 hours before the hand-in when they hadn't shown up to meeting after meeting. Just unacceptable.

It'd be nice to be treated with some respect after all we are paying enough to be entitled to it.

Without that mess of a supervisor my review would be 4 stars. There are members of staff that are absolutely excellent and are great teachers.

Have taken a few classes here now seems to be going well, it's not too busy and things like lunch breaks and seating is never a problem, I like it its ok