Lovely unique items, excellent customer service Love popping in to see the owners dogs too Xxx
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Lisez les avis des autres
The quality of the wood is exceptional and the craftsmanship is top-notch. I love buying from Wooden Tops Home, as it's my style of things.
This was our first visit to Wooden Tops, travelled there after seeing a magazine advertisement. Well worth a visit, the place is like an Aladdin’s cave! Bought a few items and then went onto order onl... Voir plus
L'entreprise a répondu
Absolutely 100 percent recommend. Made a large purchase from them in the 30 percent off sale and I am over the moon. They arrive super quickly and I was kept updated every step of the way. The varie... Voir plus
À propos de l'entreprise
- Magasin de meubles
- Magasin de design et de décor intérieur
- Boutique de cadeaux
- Magasin d'ameublement et de décoration
- Magasin de rénovation
- Magasin de peinture
Écrit par l'entreprise
Bridgend's best kept secret - Wooden Tops Home is a family led business established in 2016 by husband and wife team, Mathew & Sophia and their two gorgeous dogs, Amber & Luna who are firm fixtures in store! They take great pride in sourcing both Home and Giftware from around the UK and are Welsh stockists of the famous Steiff bears as well as stocking a great mix of both professionally painted and unpainted pre loved vintage and antique furniture. Love up cycling? Then look no further as they are Official Stockists of the award winning Frenchic Paint®, Two Fussy Blokes Rollers and Polyvine Varnishes along with lots of other top products for your up cycling projects and always on hand to offer plenty of advice and have a wealth of knowledge. If you can't call in you can order online via their website which offers delivery within Mainland UK. Pop along for a visit - you won't be disappointed!
Coordonnées de contact
Royaume-Uni
- www.woodentopsfurniture.com
4,9
Excellent
355 avis
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Very happy with service and a quality…
Very happy with service and a quality item,thanks
21 septembre 2022
Réponse de Wooden Tops Home
Thank you for taking the time out to leave us a review - we really appreciate it. Sophia x
Excellent product staff very friendly…
Excellent product staff very friendly and helpful
10 septembre 2022
Réponse de Wooden Tops Home
Thank you for taking the time out to leave us a review - we really appreciate it. Sophia x
Selected one wrong colour in error when…
Selected one wrong colour in error when buying 3 chalk paints. I was on crutches at the time and paid online and collected at the store. Items were bagged and sealed and put straight in the boot - so I did not realise the error. Realised after Christmas when I went to open the new tin to finish a project. Owner refused to exchange a few weeks later saying ‘the paint would now be out of date’. On contacting Frenchic directly, tins of chalk paint have a life expectancy of 18-24 months! I now buy my paint from Porthcawl and Cowbridge, where they are more knowledgeable on their products. Frenchic said they would contact the store to make them aware of the shelf life on their products. Was not impressed as had been using this store since it opened.
26 janvier 2022
Réponse de Wooden Tops Home
Hi Amanda,
Thank you for your review however I do believe if you are going to leave a bad review and bad mouth a business that you at least tell the truth.
I am assuming from some of the context in your review that you are the anonymous lady that rang the store back in April this year (4 months AFTER your purchase in December 2021 - I have now been able to check my records as you have left your name on the review) and was so busy screaming abuse at myself and crying hysterically down the phone that I couldn't get a word in edgeways before proceeding to make verbal threats towards my business and promptly hanging up.
You may wonder how I remember it was April but having never been spoken to in that way by a customer before the conversation is etched in my mind.
There are not many businesses that will offer an exchange or refund 4 months after purchase and I was within my rights to refuse - there was at no point any mention of the paint being 'out of date' - I actually didn't even get as far as giving you a reason as you were too busy screaming at me however to make it clear as it is clearly still bothering you five months later - it is our online policy which is clearly stated on our website that refunds or exchanges are to be carried out within 14 days of purchase - not 4 months later.
The way you spoke to me was truly awful but the fact that you then had the audacity to contact Frenchic weeks later and ask them to dissolve their association with us because you couldn't get your own way was inexcusable.
It's extremely rare that I have to ever say this but we will not tolerate abusive behaviour or attempts to extort from us - your custom is not welcome in our store or online.
Shame on you!
Sophia
Great communication and customer services.
Part of my order arrived broken in the post. I messaged and heard back quickly and the issue was resolved and a new item given. My experience was a positive one and I will be returning. Many thanks.
12 septembre 2022
Réponse de Wooden Tops Home
Hi Gareth, Thank you for taking the time to leave us a review and I'm glad we managed to resolve the matter to your satisfaction. We look forward to seeing you in store in the future :-) Sophia
Réponse de Wooden Tops Home
Thank you! We appreciate you taking the time to leave us a review and I'm glad to read you are happy with your item. Sophia
Great advice on which paint I needed…
Great advice on which paint I needed how much I needed great advice great service well done
14 septembre 2022
Avis spontané
Réponse de Wooden Tops Home
Thank you! That's very kind of you and I'm glad we could be of help with your paint project. Sophia
Amazing service …
Id like to thank Sophia for the amazing service. I have recently purchased from a small business and had the worst experience (4weeks land still waiting for communication and my missing items) it had totally put me off buying from small independent companies and I was unsure to purchase from wooden top homes incase I had the same experience but I'm so pleased I did. I've had countless emails about my items being dispatched and also from UPS about delivery. My order even arrived a day earlier. I can't thank you enough for putting my trust back into small businesses.
4 septembre 2022
Réponse de Wooden Tops Home
Thank you for your kind words Natasha! I'm so glad that we have restored your faith in small businesses :-)
Love my paint thank you quick delivery…
Love my paint thank you quick delivery would 100% buy again
30 août 2022
Réponse de Wooden Tops Home
Fabulous! Thank you for taking the time to leave us a review. Sophia
Lovely shop, great range of products for home and upcycling
Lovely shop with a great range of home items, Frenchic paint and upcycling products. Everyone who works there is very friendly and they give lots of helpful advice if you need it
17 août 2022
Réponse de Wooden Tops Home
Such kind words! Thank you :-) Sophia
Good delivery time well packaged
17 août 2022
Good price and service - UPS who deliver order not so great
I am very happy with the service and price of the Frenchic paint from Wooden Tops. However, I have had to make a complaint to UPS. They tried to deliver my order once and because I wasn't in, the driver then decided to drop it off at a shop over a mile away. For this reason I wouldn't re-order again.
14 août 2022
Réponse de Wooden Tops Home
Hi, I'm sorry to hear that you were not happy with the service you received from our courier UPS however this is the first we have been made aware of any issue from yourself. Had
we been contacted directly we could have made enquiries with UPS and requested they try and redeliver to you to save you any inconvenience. It's a shame that you feel that something our of our control has put you off ordering from us again. Sophia
Réponse de Wooden Tops Home
Thank you for taking the time to leave us a review and pleased to read you has a great experience. Sophia x
Great service
Great service, with in 5 minutes of placing my order my cushions were ready to collect
5 août 2022
Réponse de Wooden Tops Home
Thank you for taking the time to leave us a review and pleased to read you has a great experience. Sophia x
Réponse de Wooden Tops Home
Thank you for taking the time to leave us a review and pleased to read you has a great experience. Sophia x
I ordered a sign from this amazing…
I ordered a sign from this amazing shop, & I love it. As soon as I opened the box, I could smell the beautiful wood, gorgeous
31 juillet 2022
Réponse de Wooden Tops Home
Thank you for taking the time to leave us a review and pleased to read you has a great experience. Sophia x
Very good service
30 juillet 2022
Réponse de Wooden Tops Home
Thank you for taking the time to leave us a review and pleased to read you has a great experience. Sophia x
Réponse de Wooden Tops Home
Thank you! :-)
5* experience
Good experience.. Would definitely do business again & highly recommend 5*
22 juillet 2022
Réponse de Wooden Tops Home
Thank you for taking the time to leave a review and I have taken a look into this as we strive to provide an efficient service. I can see that you ordered on a Friday (like most companies we don't ship on a weekend) and we are closed on a Monday therefore your order was picked up, packed and dispatched on the Tuesday using a next day tracked service and you received it the following day. We physically couldn't have got your order out to you any quicker and as we also moved premises and warehouses that same week! Sophia x
Réponse de Wooden Tops Home
Thank you :-)
Fantastic
Fantastic super fast delivery love my item can’t wait to shop with them again highly recommended
15 juillet 2022
Réponse de Wooden Tops Home
Thank you for your kind words! Sophia x
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