Woot Avis 

No customer service number, email only then takes days to respond. One response was just a feedback request??? Multiple attempts to get them to respond. I was sent a completely used craft item that was clearly broke and taped, not buying anything over 50 dollars from them anymore. I just purchased a refurbished PC. Which was not as advertised they asked for photos, still no response it's been a week.

It cannot possibly be worse than woot. It defines the rock bottom customer service and web payment experience. At checkout, it’s buggy system charged my card 4 times on a single $1500 item. I cancelled them all when I noticed the check out problem and hours later 4 charges appeared on my card. Emailed their customer service and all I got was, we need order number, your email address doesn’t your account (I logged on and used their web interface), we cannot help you, your bank refused the charge, and finally no response.

Ordered a refurbished Switch 2 that said the estimated delivery would be September 14-16. I come home on September 3rd to a note on my door saying my package wasn't delivered. Without a single call, text or email, the package attempted delivery but failed (I believe due to needing a signature while I was at work) and without my knowing got returned to sender.

When I asked customer support, they said to just wait for September 16th even though UPS confirmed I will only get my package if the sender re-sends it.

I am stuck with no way to cancel or receive my package, currently trying to dispute the charge.

I never write reviews, but this was the worst customer experience I have ever had and I have spent way more time trying to solve this than I want to know.

Do not buy anything from here.

Absolutely nonexistent customer service. If you buy a product and you eventually get it and all is well then hopefully the price justified the weight. I bought a pair of recovery sandals and I’m on my fourth note with absolutely no replies not even computer generated. I would not buy from this company although I am a dedicated and consistent Amazon customer. How they ever let this company get so low is beyond me. I thought they had much better standards and Amazon does but this company has none. You can do nothing but wait for a turtle to bring you your product three weeks after you buy it. When I track it, I see it just sits with FedEx smart Mail day after day after day and never moves.

Send you coupons to get a free shirt then tell you that coupon wasn’t supposed to work and refuse to give the free shirt they offered.

They are a worthless scam company

Totally scammers they just unhonor his deals and coupons they just instally cancel went the deal is over sell trash company hope they go under and stop existing

Woot sent me a defective Ryobi 18v fogger. My experience with Woot has been extremely frustrating. I received defective unit, but despite contacting Woot, they have been unresponsive and have failed to provide either a replacement or a refund.

What made things worse, they did not provide clear return instructions or a prepaid return label, leaving me stuck with merchandise I cannot properly return. I should not have to repeatedly chase a seller to resolve an obvious defective-item issue.

I expected much better customer service from Woot. Based on my experience, I cannot recommend them and will think twice before ordering from them again.

I bought an end table Dog Crate from Woot and it is missing the pins for the door. I emailed the Woot to let them know about the missing pins. I have not received a reply, so I tried to call them only to find out that their number is disconnected.

Shopped with Woot for the first time. One item arrived busted and damaged. I contacted Woot, but they never responded. I don't feel safe making a purchase with Woot.

I recently purchased an item on woot.com. A component of the item was missing when received. I was easily able to connect with customer service and received an immediate and satisfactory resolution. The customer support was efficient, top notch, and greatly appreciated.

Do not under any circumstances buy from this company, I made that mistake and want to keep you from doing the same. From what I understand, this company is owned by Amazon, but unfortunately Amazon does not oversee what these idiots are doing, and the idiots at Woot are everywhere and in every position! If you have an issue, there is no way to talk to anyone by phone, you can only communicate through email. On top of that, they do not get back to you in a reasonable amount of time, it takes days for them to respond. Once they do respond you you do not get satisfaction as a customer. Amazon needs to run this business like they run Amazon, but until that happens customers are very likely to get screwed and will not be satisfied. I’m putting this warning out there for future customers, don’t do it, you won’t be happy until Amazon takes control and replaces the complete idiots that are currently running this business. Shame on you Amazon for not taking control of this mess, it’s only going to get worse, not better, until you run it yourself. Amazon, you own it, don’t let it go down in flames like it is currently doing, and feel free to contact me!

I got my order today and pants had wrong fabric. I tried to return my pants on line and I am not able to return. It says "Unfortunately this order is no longer available for Return. If you have further questions or issues, please contact us via our Support Page." Trying to reach customer service and there is no customer service. This is a horrible site. DO NOT BUY FROM WOOT. CHEATING SITE.

I would not recommend purchasing from Woot based on my experience.

On July 9, I ordered a set of golf clubs and paid extra for 2-day shipping. I received tracking information stating the clubs would be delivered on Sunday, July 13. The tracking was later updated to show a delay but still indicated delivery by 10:00 p.m. on July 13. The package never arrived.

I sent two emails to customer service and received no response. I then called customer service and was immediately refunded the shipping charge. I was assured my order would be delivered on Tuesday, July 14, but it still did not arrive.

On July 15, I called customer service again and was disconnected three times before finally reaching a representative. This time I was told they could not process a refund because the issue had to be sent to their “concerns department,” and I was told it could take up to four hours to receive a response.

For a company owned by Amazon, I expected a much higher level of customer service and order fulfillment. Instead, I experienced poor communication, missed delivery commitments, difficulty reaching customer service, and no immediate resolution to the problem.

The most frustrating part was not just the delayed shipment—it was the repeated broken promises and the lack of accountability. Based on my experience, I cannot recommend Woot and would encourage potential buyers to be aware that if something goes wrong with an order, resolving the issue may be difficult.

I brought Birkenstock sandals when they were on sale for 89 dollars on June 18th. The item has never arrived so far. When I checked on the website it said preparing for shipment and it’s been a month it is in that status. I created a support ticket on the order status, and they got back with a tracking number but then I track on UPS it says the label was created on June 28th but never picked up. The support is so poor with Woot they don’t respond to my responses and let me hang. I can’t believe a company owned by Amazon can be this bad. This is totally cheating and taking my money and never shipping the item and not responding to my support ticket. There is no number to call them and you must deal with the support email which they don’t respond to in days. horrible experience and never buying in Woot anymore.

I cancelled my subscription to a Woot product, yet I continued to receive the product, and be charged for it. The first time it happened I just accepted it and contacted Woot again and cancelled it again. Yet, it was just delivered to me again! I am leaving the box on my porch. It makes me angry that I am expected to jump through hoops to correct this situation when it is one of their making! It is close to triple digits in temperature here in FL and I cannot be out in this heat secondary to a medical condition. They keep taking my money! Don’t get involved with them, they are a black pit!

Item listed as new. Clearly was not. Arrived in original product box that had been previously opened and barely taped shut. Item and accessories were randomly thrown in the box. No packaging material or anything. Item, battery and charger had scuff marks. Battery and charger were defective and didn't work. The battery would not charge. Emailed woot and after a day decided to call them about this. The wait time was long and the rep barely spoke English. He was hard to hear plus I had to try and understand him as well. I opted for a refund as I couldn't understand what he was saying about keeping the item and getting a discount of some sort. Told me exchange wasn't possible as the item was sold out which it wasn't. I re-ordered another item and am awaiting my refund of the defective one. I can handle used like new or new open box item and such, then I can make an informed purchase and know what to expect, but they lie and deceive people by saying new when it's not. Hopefully the replacement is better

The product was listed and sold as brand new on woot website. However, the manufacturer later stated that the unit is not eligible for warranty support and suggested it may not be new.

I reached out to Woot for clarification, but I did not receive a response or any resolution.

WORST CUSTOMER SERVICE EVER. You guys are like the spirit airlines of online shopping. Terrible website experience and even worse customer service experience. I have been waiting over two weeks for someone to pick up my return and no one even answers my emails. I can’t believe you are affiliated with Amazon. It’s like the AP/Swatch collab.

I ordered from them for the first time. After a week, they canceled my order without an explanation. The item I ordered is still available on their website, but at a higher price.

Bought item for $75 ,they gave me back $37, this place is a rip off.