Great value parts......great delivery and Ashley responded with info in a timely manner .......wouldnt hesitate to buy from lings WOF again,genuine bargains. Thanks Simon
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I am very disappointed with the customer service! I purchased couple of items during the summer, but by the time they were delivered, I was about to leave for vacation. As a result, I wasn't able... Voir plus
We waited 6 months for a replacement break pedal. Finally, it arrived but one hole is missing in the part so the garage had to improvise by attaching the lever with the black metal. Not correct!... Voir plus
Ho ordinato il pezzo tramite il numero del telaio per essere certo di non sbagliare, mi hanno inviato quello sbagliato e non si sono assunti la responsabilità dell'errore. Volevamo che pagassi di nu... Voir plus
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New tyres nearly 5 years old Pirelli Angel Gt…
Ordered a pair of Pirelli Angel Gt tyres, price was really competitive and delivery was really quick. After I had fitted them I realised that the date stamps for tyres was 4 years and nearly 5 years respectively. Industry standards for tyres is classed as new up to 5 years. Emailed WOT regarding age of tyres and told they are safe to use. They did say that had I not fitted them they would have taken them back.
The tyres are fine, they scrubbed in OK and grip well in the wet and dry. Some may wonder what my beef is, well if they are close to the 5 year mark at least let us know, is this why they are competively priced?
At the end of the day if the tyres fail it is me that will be sliding down the road, not someone in an office that says the tyres are safe. Caravan tyres have to be changed after 6 years.
I can only go off what I have…
I can only go off what I have experienced and I must say they have always been very good. Parcels are packaged well, quickly dispatched and items I have ordered have been in stock. I can imagine it would be frustrating if the stock system is incorrect but it hasn't happened to me.
The standard postage can be a little pricey depending on what you're ordering (same no matter how much you spend it would seem) and it is annoying that you have to pay your own return fee if something needs sending back.
One of the parts that I ordered for a 2011 street triple 675r was absolutely pristine. Went on perfectly and the paint finish was immaculate. Absolutely no issues with the engineering or finish of the parts supplied. I have have other genuine parts from them as well that have been fit for purpose and less expensive that aftermarket parts.
I think that as a stockist of genuine Triumph parts for motorcycles of all eras they do a pretty good job in my opinion. Just check in advanced if you have concerns about stock - it's pretty simple.
I think it would help WoT if they sorted a deal out with a courier so that shipping costs were correctly calculated prior to dispatch given sizes, weight, quantity, delivery locations etc. It would also help returns for both the customer and WoT. The best way to a good business concerned with customer satisfaction is the keep the customers happy!
If you live somewhere quite remote it isn't going to be particularly easy to ship to though is it.
Ordered 3 items I needed on Tuesday…
Ordered 3 items I needed on Tuesday morning to get my Daytona back on the road at the weekend. It took 24hrs to tell me one of the items was out of stock. I replied saying send the items in stock as I needed them for the weekend or don’t send at all… They finally sent my items out Thursday evening, over 48hrs after ordering and surprise, surprise my bike won’t be on the road this weekend…
I should have listened to my mechanic and stick with Fowlers- I will from now on, lesson learned
They dont even deserve 1 star
They dont even deserve 1 star, they over charge for parts and postage, dont pick up the phone after you wait a whole week for them to get off their back sides and do their job, I suspect they just drink tea all day and chat about rubbish while taking everyone's hard earned money, they dont seem to care about customers or have any knowledge of bikes either, it's a joke.
Great experience
I knocked off the indicator of my Tiger Sport, which broke the side panel. Contacted W O T and they advised me what I needed. Ordered parts on Thursday, dispatched on Friday, received on Saturday. Five star service. Also, as I ordered the decal "just in case", I had to return this. Refund came through in 7 days. My experience with this company couldn't have been better.
Poor service and very limited…
Poor service and very limited communication on any orders placed.
I placed an order which, unknown to me, had one part that was on back order from Triumph UK. After a week of waiting I contacted them chasing my order only to be told they were waiting for this one part that would be a few more weeks! I cancelled that item and asked them to despatch the bits from my order that they had in stock. This they forgot to do as I only received an automatic notification of processing my order three days later when I again emailed to check they had posted my bits. A further two unanswered emails with me asking what service the used for despatch, ie next day etc. Eventually I phoned and was told I probably wouldn’t get it next day is it was a Saturday and would likely be Monday or Tuesday instead. Tuesday incidentally would be three weeks from when I placed my original order! Their competitors pick, pack and despatch on the same day with several email updates along the way. I’m afraid World of Triumph have a long, long way to go if they are going to compete with other suppliers. Annoyingly I only used them because their website allowed me to order the part that they didn’t actually have whereas my usual supplier has real time stock quantities and were showing out of stock.
Not sure about World of Triumph, world of pain more like. Avoid.
Very Slow P&P over charge on post and…
Very Slow P&P over charge on post and no apology on email , won't use again
Failed to deliver after 10 days waiting…
Failed to deliver after 10 days waiting for parts.
Not in stock and poor customer service
Ordered a suit after a week chased it up and turned out had no stock they did not contact me via e-mail or phone but took my money of course. Had to cancel as turned out they couldn't even get the item i ordered! No apology whatsoever If you want triumph bits would try somewhere else lots of better websites out there.
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