Xlcourier Avis 

If I could give negative stars I really would absolute waste of time . Failed to deliver twice saying “ receipting not in “ was in both occasions cant get hold of them.

Company failed a delivery attempt, tracking was turned off before they provided an update because they were already back at the Brixton depot picking up other orders.

very professional driver was polite and helpful

Do not use this company.
They said they tried to deliver item. They didnt. We have cameras that show no delivery attempted.
No response to email, phone number is a mobile, no response to texts, calls or messages.
Total Con

I order a sofa bed and the company have my sofa bed and haven’t. Release that bed over to the new delivery company that is suppose to have because they don’t deliver to my location and I’ve been back and fourth with them for 3 months and they have Beene ignoring my phone calls and texts they just read my texts then I can’t contact to relavent people to find out what they need from then one off the worse company’s every worst communication ever too

I had a parcel sent back to a seller on ebay,this company picked our parcel up 3 weeks ago to send back and it's still sat in there wearhouse this company are shocking to deal with I have all my messages from them saying it will be sent back soon no dates to say when and of today's date it's still with them,I am waiting on a refund from the seller which they can't so until they recieve it back poor communication from this company there is no reason why the parcel should still be with them,I have contacted them so many times saying the same thing there a big scam company and I am taking this further don't no how there still operating busines they should be shut down permanently DO NOT USE THIS COMPANY

Worst delivery company I have ever come across

I ordered two expensive items from Ecoflow. They were supposed to be delivered on the agreed day, so I waited in all day — but they never arrived. There was no update from the couriers and no response to messages or calls.

The next day, the items turned up without any notification, and it was only by chance that a family member was home to receive them. To make matters worse, the delivery driver left one of the packages upside down, despite the box being clearly marked on all sides to show the correct orientation.

They came to the building, my neighbour let the driver in and told him to bring the package in as she was going to receive it. The driver instead went up to my door, took a picture and left the building, leaving my neighbor waiting for the parcel. I contacted the useless WhatsApp chat because they don't answer the phone, or they reject the call. The person on the chat (when they reply) told me that the driver called me multiple times and that my neighbor refused to take in the package, of course, all lies! Now more than a week on from my order my parcel is nowhere to be seen, they refuse to give me a delivery date, and in all honestly, at this point I believe they stole the parcel. I made a complaint through Paypal for a refund as the merchant from whom I bought the order is also unresponsive.

Useless, no communication, completely ignored request to leave parcel by the door. Eventually the order was cancelled by the seller, whom I blame for using such a horrible service.

Customer service is useless — unresponsive, unhelpful, and unprofessional. My parcel was sent to the wrong address due to their mistake, and every time I called, I got vague answers or no help at all. They made multiple promises to fix things, but none were kept. Avoid this company if you value your time and sanity.

Worse than useless!!
They will continually ignore your requests & insist on trying to deliver on dates you’ve specifically told them you’re not home!
Then when you contact them their generic reply will be “We’ll confirm once scheduled” only to schedule it for the EXACT times you’ve said you’re unavailable!
Mind blowing incompetence!

I ordered an Ecoflow direct from the company because they claimed to use DPD for shipping. I was concerned when they sent me the tracking number with XLcourier and I went on to see all the terrible reviews. Thankfully my parcel arrived in good shape when they said it would, and the driver was courteous. I do believe the bad reviews but wanted to say don't give up hope if you've ordered an Ecoflow, it may still arrive on time. Maybe they have taken the reviews to heart and are improving.

Item has been sat in their warehouse for 4 weeks! Worst delivery company I've ever dealt with, still awaiting delivery of my parcel.

After reading previous reviews, I was initially concerned about this courier. However, my experience was largely positive and can't really be faulted.

My EcoFlow order arrived within the given time window (though on the slower side) and communication was good.

I did need to call XLcourier, as couriers often struggle to locate my house. While they didn't answer, they followed up with a WhatsApp chat and as a result there were no issues finding the house.

Worst delivery and collection service in the UK 3 different days they told me to be in and never showed tracking is useless one min it shows u what delivery number u are then it doesn't this company should be shut down

My item arrived from China and sat in their warehouse for a whole month! They were very unhelpful when I asked for proof that they actually had my item, and I was told to wait. I then made a fuss with the seller, and within a few days my delivery was scheduled. Then they had the cheek to message me the day before saying I needed to make sure someone would be in to take delivery. I have messaged the seller to advise them to change their delivery methods here in the UK as the present lot are damaging their reputation.

Made numerous more requests and phone calls to explain XL courier are still holding our property without a delivery. This company has refused to deliver a package that was purchased in February 2025 and arrived in the UK beginning of May 2025. XL courier have provided evidence they hold our property without a satisfactory explanation.This is now being dealt with by the appropriate authorities. XL courier seem to follow a fraudulent and unsavoury practice.

Very bad. Courier has had my parcel over a week and won't reply to my messages or answer my phone calls. I'm having to get financial ombudsman involved and potentially the police and fraud departments involved. Their website says my item has been returned to sender as requested but it hasn't. Can't give 0 star so have to put one star

Delivery within 30 mins of the 2 hour slot.Driver phoned 5 mins before delivery and placed big heavy parcel where I needed it(too big to go in front entrance) Very courteous driver couldn't fault.

Parcel from ecoflow came on the day they said got a phone call be 5 minutes and they delivered. I have another parcel ordered for today can't see it coming on a bank holiday fingers crossed only ordered yesterday