YMCAfit Avis 

A very well organised course with the best ever tutor, Charlotte. Thank you, it’s been amazing.

AVOID

I will be seeking a refund for this course. Every step has been absolutely terrible!!

Firstly I haven’t been doing it for a year. I attended but had to withdraw due to Covid, my level 2 paper was failed on my neatness which is ridiculous, I was then booked onto the next course which was cancelled but I wasn’t notified so turned up to the course anyway. So then had to re re book on to the latest course, where on completion of my case study (which was checked multiple times by my tutor) I was informed it had to be completely re done as the template used was old. On top of all this exam dates have been moved multiple times however correspondence is shocking so it simply gets confusing which resulted in missing online exams, all of which I was told originally would be classroom based! As have dead lines etc. frankly after the shambles with my case study I just gave up.

I have a full group of character witnesses and testimony’s of how bad this course and services have been.

I will be contacting the higher learning office who provided the loan to lodge this complaint with them also! £3k for this level of unprofessionalism is absolutely ridiculous. I actually know of multiple people from my course who have just given up with them and gone to another training provider and passed the whole 2 courses in the time it’s taken YMCAfit from the end of level 3 to marking stage. I will be doing the same!!

My experience at this gym on the whole is great. If you want a quiet time to just get on with your workout. This is the place for you. It's small , some equipment older , and only one shower. Of course youngsters hang around outside , but regardless, the experience is still good. Everybody is friendly, and all are welcome. The YMCA GYM , gets the thumbs up from me.

Awful company, absolutely no 'support' from Student Support. I'd like to add that Holly in student support genuinely feels like she cares about the success of the students and my trainer on the course was absolutely brilliant. The actual course days were great fun, thoroughly enjoyed.

I tested positive for covid during the pandemic so couldn't attend in October 2021 when the course started and they threw me off the course and said I'd need to pay in full anyway. They then offered me a 'lifeline' by saying it's either that or they can take my deposit and transfer me to a later date so I had no choice, £250 down the drain because of a positive covid test. They said they lost a lot of money due to covid and needed to recoup it, clearly taking it from their students in shady means is the best method.

I passed everything, just needed a resit on L2 Anatomy (because I suck at sat down written tests), paid the £40 but earlier that day I couldn't make it due to a family friend being taken to hospital and that was the last time I saw them. Student support said I should give 4 weeks notice to cancel a resit which was done from my own home and ignored me when I said that family emergencies don't tend to plan 4 weeks in advance, they then kept trying to charge me to rebook, a further £40.... I reached out on multiple emails, called many times and left a few voicemails and they've completely ignored me. Sent me an email in June 2023 saying I needed to complete that last L2 exam, I reached out again a few times and they ignored me every time.

Got an email September 2023 (having still ignored everything from me) saying they've thrown me off the course because I didn't complete it....4 emails, 2 voicemails and a few calls since and they're still ignoring me.

I have a learner loan for this course now over me with nothing to show for it because they can't be bothered to reply to any contact.

Save your money, find another company

I was full of enthusiasm at the start of the Level 2 fitness instructor course and anticipated an interesting learning experience.
Software package was a nightmare insufficient instruction and no user support, every student had problems with it. Manuals could only be viewed on line there was no ability to download and print which would have been very helpful specially the Anatomy and physiology. In person learning sessions were inconsistent between different tutors. Week 2 it was announced that the decision had already been made who would pass or fail not only demoralising for the student but rather unprofessional. Student support barely existed sometimes a full voicemail box “don’t leave a message” or just fobbed off answer.
For an institution as old as the YMCA is very sad to witness the total uncaring and unprofessional standards they seem to practice.

Terrible customer service, YMCA fit has been ignoring me. I’ve gave them a medical sick note and they have caused me so much stressed, they have took all my money and refused a refund.

I attended the Mat-work Pilates TT in December 2022. I have done Pilates for years and was extremely excited to take part in the course. Unfortunately From the beginning the experience was awful. The pre reading materials we were given were confusing and incorrect - my partner who works as a lecturer in sports science for over ten years confirmed they made absolutely no sense and information given was not correct.
The course itself was rushed and extremely hard to follow. People were made to feel idiotic for asking questions when the information provided was not clear. The aftercare - well there was none. I tried to contact many times and was ignored repeatedly. despite the promise of full tutor support.
After completion of the course 6 of us who attended felt underprepared to take exam, We were told we must complete within 6 month or pay a further £500 to attend an online advanced mat-work.
The advanced online course was the biggest joke of all. Two hours late, The instructor rushed through and gave zero feedback (Think watching a bad online youtube yet being made to pay £500 for it)
I have written many complaints (as have 7 others on my course) to YMCA Fit directly and we have had zero replies from anyone. They seemed very happy to chase and take the thousands of £'s from everyone yet unable to respond to a complaint?

Some of us have now had to pay another course provider to redo the entire thing.

I am still in utter shock and the lack of care and total disrespect.

Please do yourself a favour and look elsewhere.

I have not done a course with them, nor will I be.
When getting a call back from
my enquiry, the call was quite flat and unenthusiastic. I gave my date of birth and was asked to repeat, may be because I am a more mature student to what they are used to.
I was going to book a CPD course, so asked if they needed to see my level 2/3 certification. I was told this was unnecessary, which I find unprofessional, as anyone can jump onto the course. I got a call back the following day to make payment and booking, which I postponed. It gave me to think, and I then decided I would email them and cancel the call. They confirmed the cancellation, and that was that. Being in the fitness industry and having dealt with other training providers, I did expect a level of enthusiasm, customer care, and may be a phone call to discuss my cancellation and the reasons. To be honest, with a little bit of further guidance and encouragement I would have gone ahead with the booking. As training providers, I hope my experience does not reflect on the delivery of the courses.

The staff are wonderful, my deepest regards to Dan, Hannah and Roger for their conduct in class and the support they gave me. Despite the very dense course material everything was taught efficiently while also maintaining a healthy classroom atmosphere that kept me going.

Nick and James were great tutors and was the highlight of the course.

Consistency and communication needs to be better between tutors and also with what the course content says as they have been a lot of contradictions that has cost people money and refers. Course content needs to be updated with current research as well.

Exam times needs to be more flexible - you should able to book your slot in a 2 week period as with the part time course, people are working or got plans so it should be more flexible for them.

This is by far, the worst course I have ever attended, and I attended many in the industry.
- Money making scheme.
- Student support is unheard of in this organisation
- Lack of professionalism
- Serious discrimination issues
I have many terrible and terrifying examples for each point.

Do NOT give this company any money! They take your money and lie to you. Use another better company that doesn't lie to their customers.

The course was very good ,very intense but you learn a lot and make you feel competence to become PT

Excellent course, everything was really professional and well run.

I completed the intensive mat pilates course and it went beyond my expectations. Our tutor Rob was so though-rough, he had a great energy about him, giving us the right amount of humour alongside all the knowledge. The course itself is so comprehensive and detailed, I would say it was even more detailed than my PT course! I would really recommend for anyone looking to get their Pilates qualifications. Reformer Intensive next!!

It gives us amazing knowledge through home study (Anatomy and Physiology and other studies).
Instructors are very knowledgeable and wonderful instructors. I think it is the best institute to go to to have a well respected and super qualification. The best!

Trainers were passionate, attentive, and knowledgeable. Wouldn’t change them.

The website, however was evidently made in the dark ages and hasn’t been updated since (navigates at a snail’s pace).

Also, course attendees are often trying to build careers - that put food on the table and keep the lights on - around this organisation’s certifications.

Making them wait 3 months to get said certifications - key to getting one’s foot in the door anywhere - is unfair.

Great course content, lousy back of house.

A great course, with a credit to the instructors. A lot to fit in and learn in the two weeks which was achieved.
Would definitely use YMCA fit for any future courses I plan to take.

I just wanted to take the time to say how much I enjoyed the boxing/padwork Cpd the tutor, Trevor, had a great personality and was informative (and obviously skilled) and ran a great day! I don’t usually leave reviews (wasn’t even asked to!) but wanted to say how much I’ve enjoyed. I’ve done various CPDS with other service providers and after today will deff be booking future ones with YMCA - so thankyou!

Clear, well structured and engaging course!
I have done a wide range of courses with varying providers and this is right up at the top. 3 tutors all offering a different learning style. All very knowledgable and passionate and it made the 8 day course fly by.
Would highly recommend and actually looking to book another myself soon.