YO! Sushi Avis 

Has anyone got home to find that they had been double charged for their meal. This happened to me last Wednesday at the central York branch and regardless of being told by the manager that the money would be refunded straight away and be in my bank account the next day, five days later it is still not in my bank. Quick to take charges out but not so at putting it back. Must also agree with other reviewers whilst our food was edible , the portion sizes have decreased and the QR ordering system doesn’t work. I was also offered a gift voucher by email for my trouble, this has not been received either. Terrible service.

I visited your kiosk in Tesco Bidston Wirral. There was no salmon nigiri salmon and Avacado mixed selection out. So as the sign states I asked the member of staff if they could make me a box up while I continued with my shopping. I was made to feel like an inconvenience and told no they don’t do that despite what the sign stated. I have also emailed you regarding this but I have had no reply which considering the customer service I was given in store doesn’t surprise me at all.

Yo Sushi - Manchester Arndale Centre.29.05.23
I booked a table for four people online for a special occasion. The table I booked was for 4:30pm. Had a confirmation email that my table was available from 4:30 until 6pm.
We travelled to Manchester and got there early to do a little shopping before our table was ready. However at 4:10pm I noticed a miss call and listened to my voicemail. It was a member of the Yo Sushi staff telling me to get there quickly because they were taking last orders at 4:15 and closing. I was astonished with this and called them back. I explained that I was at least 15 minute walk away and queried why they were doing this. I received a flippant response to say it was a bank holiday and they were closing early. I asked to speak to the Manager and got a similar response and not even an apology. My daughter and her friend managed to get there in time and had something to eat. But they felt they were being rushed with staff more concerned about going home. £45 for quick snack and didn't even get to eat with myself or my wife. I feel that we've been treated with complete contempt and this is totally unacceptable. At the end of the day I had written confirmation them and accepted my booking and at no point was I advised that the restaurant was closing early.

Shockingly bad food. The fries were disgusting, imagine yesterday's McDonald's re fried twice. I had beef teriyaki which I can only describe as tiny pieces of a beef type pork scratching substitute burnt to a crisp. Horrible. 2 of us had a meal, fies and a can of coke for £27.00. Absolute disgrace. Never again and we left the fries. I'm now off to spend more money to find something we can eat. Honestly I'm so angry right now.

Paid my bill to realise when I got home that you added a service charge onto the bill. I didn’t know this because I didn’t get a copy of the bill (received an email of the bill when I got home)

Please note, tips are optional, not compulsory!

Today for the first time went to YO in Tesco in Bidston on the Wirral and bought sushi plus Korean Chicken noodles. The sushi rice was awful , so dense and glutenous and totally tasteless, just awful. The Korean Chicken was SOOO sweet I had to stop eating it. The staff were awful, did not even ask if I needed any help choosing, more interested in bi…ching about another staff member in the Heswall branch. WHERE WAS THE SASHIMI.. too much sweet badly cooked rubbish.

Yo Sushi have lost the plot since covid. No more choosing food from the moving conveyor belt now you order through a QR code! Portion size has drastically dropped. A small bowl of (Chicken Teriyaki + Rice) came to 10 pounds. Before you used to have a plate of Chicken Teriyaki and a brown of Sushi Rice (not the cheap steamed jasmine rice but sweet vinegary sushi rice produced in Japan for about 6 pounds. Now it is a lump of unfavourable and what seemed burnt chicken smeared in a horrid sauce. The way Yo Sushi is treating customers now is making it head for administration and closing down.

Yo Sushi Bluewater. What a sad experience! What has happened to the portion sizes? The salmon is transparent it’s sliced so thin. Pathetic to think you can fob customers off with this. So overpriced now and so not worth the money. All the telltale signs of a failing restaurant are in progress. Substituting large pieces of carrot in the seaweed salad, underweight pieces of sashimi, the restaurant was totally empty when we visited. The staff however are lovely but have all changed since my last visit showing that they’ve clearly seen the light and got out before the storm hits. So disappointing as this was my favourite restaurant.

The head chef (Scott) at the Trafford centre Manchester is an absolutely disgusting human with a vile attitude.

He shouts over the counter at the staff, Swears at them infront of customers but yet he’s the one who burnt every one of our dishes

The staff on the other hand are amazing and always have been. GET RID OF HIM NOW

Worst and poor service ever! Never advise YO sushi…. Especially in Mirdif branch👎🏻 foods are not fresh. Staff are rude. Very poor service 👎🏻👎🏻👎🏻

As many others have said the new way of ordering is shambolic. I hadn’t been for years and went to the Guildford branch today, the explanation of how it’s all done now was ridiculous and the waitress seemed to contradict herself every few seconds.

Couldn’t get my head round having to order and pay for every dish there and then - in multiple transactions, rather than choosing what I fancied and picking it off the conveyer belt and paying at the end - what’s the point of having the belt there?!

We had already taken 2 dishes off the belt so paid for those and left, went and had pizza at Franco Manca opposite, far better and friendlier service!

Won’t go back.

Firstly, Yo sushi used to be about experience of grabbing food out off the conveyor. But now they’ve replaced this with an online ordering system and conveyor only delivers your food after some time and thats it, it stays empty. Management is ridiculous and staff has visibly no pleasure working there.

Secondly, there is nothing to choose from, few meals, few sushi, and few deserts. In Leeds yo sushi menu is so limited it is ridiculous.

It is so overpriced, and products don’t meet quality. There is nothing about presentation, looks not appealing at all, food looks like made from days ago, missing ingredients, doesn’t look like in pictures at all.

What to change? Everything, because entire system is broken and food is absolutely terrible for the price they ask and service they deliver.
Oh and you also pay service fee for every order, even tho there is no service.

New store in Holbeach Tesco.
All the sushi was smothered in mayonnaise. When asked if had any without they said no and I'm not making more... One sad boy who was deserving of a treat for doing so well at school ruined... Shame on you! Thank fully Co-op came to the rescue and gave him a chocolate bar for being a polite young man and doing well at school.

Sushi rice as hard as bullets - overpriced horrible nasty. Sent them a message online, no reply. They obviously don’t care about customers - avoid!

The Yo Sushi counter in Tesco Reading, Kings Meadow is great.
Friendly, kind staff who are keen to advise.
Food freshly made and delicious for a take away.

We visited the swindon outlet Yo Sushi and although the dishes seemed to differ from other Yo our attendant Alex was great. Hands on, accommodating and very friendly!

First visit post covid - everything that was great about Yo has now left the building. Thefood was tasteless the glasses were dirty and plastic zero atmosphere. The staff were good and apologised but we left after 2 dishes unfinished. We were told they had received many complaints and were changing the business model in a few weeks. Hopefully not too late.

Im forget the last time i do enjoy come over for lunch. The selection menu just rubbish. Not many like it used to. They used to have so many variety on table run. Instead now just orderly by app. Sushi rice was hard taste weird. Salmon not fresh & I req for refill my Misso never come back. Staff so under presure dull ambience. Im broke up with u yo!!!

Go there if you want to eat the worst sushi in the world at a premium price.
Japan will sue them for making such sushi.

Good service on our visit today but not hugely impressed with the mains we had which is a shame