Your Move - Dumfries Avis 12

After many months with Your Move Dumfries, we removed our property from the market due to a deeply disappointing level of service throughout the sales process.

While I understand that property sales can fall through and buyers can change their minds, the core issue here was not the outcome, but the repeated misinformation, poor communication, and lack of transparency from the agency.

At the outset, we were given clear assurances regarding proactive management, communication, and buyer qualification in order to secure our instruction. Unfortunately, those assurances were not met at any stage of the process.

Throughout the sale, we had to repeatedly chase for basic updates and were given information that later proved to be inaccurate or incomplete. Key aspects of the chain were not clearly communicated, and at times we were operating on assumptions that turned out to be wrong.

This lack of clarity directly affected our ability to make informed decisions and created unnecessary stress, uncertainty, and financial risk during an already pressured period. The handling of the chain felt reactive rather than actively managed.

We also experienced inconsistent communication between staff members and were informed of comments and updates during the process that were, in our view, inappropriate and unprofessional to be passed on to clients.

Ultimately, we lost confidence that our sale was being properly managed or that our position as the seller was being protected.

While individual members of staff were polite in their interactions, the overall service delivery fell well below a reasonable professional standard.

Based on our experience, we would not recommend Your Move Dumfries.

Friendly helpful people on the other side of the phone.

First time using Your Move, and highly recommend them. They were very professional and conducted the sale providing an outstanding service in every way. A special thank you to Stacia Henderson and her team.

Excellent staff, kept me well updated throughout my experience. Very professional and took the time to listen to me about what I was looking for. Very quick to sell my property and help me find soon to new house.

Kept in touch with us, lots of feedback from viewings and always able to contact. Felt they worked hard to get viewings and support negotiations.

Having recently worked with Laura at Dumfries, I have successfully found a suitable tenant for my flat. Laura was a pleasure to work with, very professional whilst friendly and always kept me up to speed with all the progress and steps to get to final key handover. I used the tenant find package and this took the stress and hassle out of things for me. Recommend this service and Laura was great.
Thank you.

Recently been looking for a rental property and after speaking with Laura she made the steps for looking and securing a property very easy. This is my first move and the team couldn’t have been more helpful

Excellent service from Chris, Stacia and the team at Dumfries. I was kept well informed every step of the way and received an acceptable offer within a matter of days. Would definitely recommended this branch to anyone wishing to sell their property.

Your Move Swanley has very friend ly staff how go out of their way to help no matter what. Every time we ask for help with anything thay are always happy to help at any time in the office or at our house.

Your move were helpful in obtaining a viewing on a house we were interested in. Polite and flexible. Fraser who showed us around was brilliant, putting us at ease, giving us time and making us feel valued. He put the personal touch into house viewings which can often be lacking. He even collected us when we got lost looking for the place

Extremely helpful, friendly and accommodating service. Fraser who showed us around is an absolute asset to Your Move incredibly helpful. Thank you