ZAP Garage Doors Avis 

Jordan turned a manufacturing problem in to an excellent customer service experience.

Bought a front door and garage door 6ish years ago. Had non stop issues with it and several call outs as it went out of alignment stopping it from working properly. It is now out of warranty so decided to use a different company to conduct a survey of it. They have found that the installation of the door is appalling, and is the cause of the door going out of alignment several times. It has also caused the mechanism to now go faulty, so I am having to pay for the survey and a new mechanism, as well as eventually and rip out and reinstallation of my front door. All costing me money. Would be great if ZAP could cover these costs as it is their error, not mine.

I bought an insulated sectional up and over door, to my new garage with bedroom above the idea to reduce cold air in to the garage and therefore heat loss. Had the door installed fine, once the renderers finished their bit to close up to the garage door frame it became obvious the door did not seal fully despite being advised by the sales person it would.
After 4 attempts to get the door to seal im now told it is impossible to fully seal the door making the insulation totally redundant and zap have driven screws in to one side that many times they don't hold in place. Despite conversations with the manufacturer I still await a resolution but it looks currently like they have damaged my door and I will just have to live with that as both zap and manufacturer gone silent.
I wont be returning to zap for future work.

We’ve had Zap to supply and fit our new garage and front doors. The quality of the doors are great - Ruben & Kyle didn’t have the right tool for the letterbox fitting so Sam and Mitch came back 2 days later to fit it. All 4 of these lads are a credit to the company - not only are they very professional, their work is to such a high standard and they left everything really tidy. Zap as a company have been brilliant and kept us up to date with progress and fitting dates

Zap garage doors are excellent as is their after sales friendly professional service.
Garage doors and house doors excellent quality fitted to perfection.

I am very old and cannot do with people letting me down one way or another. Zap Garages were absolutely fantastic from start to finish.

From the first phone call I made to having the garage doors fitted , everything moved with courtesy and efficiency. Personnel arrived on the day and at the time agreed, emails and phone calls re changes I requested were responded to swiftly positively, and courteously and the job was completed with absolutely no mess!

I am delighted with the roller door which does exactly what I wanted it to for my safety and convenience and which is, in my view, very reasonably priced.

I thoroughly recommend this company and I wish them well in the future.

Good service from Paul on the quote

Helpful friendly fitters Johnny plus mate !

On time and did exactly what was expected

Lovely new garage door - thank you

From start to finish, dealing with Zap has been great – professional, friendly and thoughtful. A huge thanks to everyone in the team from the back-office to the installers with special mention to Sylvia, Nick, Jason and installers Kyle and Ruben. The quote was good value and the install great – they really showed care. From having the worst garage door in the street, we now have the best! Thank you.

I gave two stars for the installation which was hassle free and the office manager who was helpful when my installation date was previously cancelled at short notice with it transpiring that my garage door was no where near being ready for install.

However, I find it disgusting to be held to ransom on my own doorstep with "either you pay in full or we keep the keys to your new garage door". I was of a mind to say "keep your keys" but had the available funds to pay it. Other customers may have had to raise monies from other accounts so would have been left in a really poor and potentially stressful situation as well as the installers who are left in a very awkward position. A really poor way to do business in my opinion!

Perfect example of a professional business from initial survey, on-going customer care ( Hayley) to installation. Friendly and knowledgeable installers (John and Declan) the whole process was perfect. I have no hesitation in recommending Zap Garage doors.

Had a remote controlled roller door fitted and we are really pleased with the quality. The fitters, Thomas and Patrick did an excellent job and were very helpful. The lead time from ordering to fitting was great. They also took away the old garage door. Would definitely recommend Zap.

Just had a Hörmann electric garage door fitted by Zap Garage Doors. It was a complex project fitting in and around a construction project so timings were a factor. This made things a bit harder but the door has been installed and is excellent. I would recommend Zap and maybe visit one of their two showrooms in South Yorkshire with your questions list before you start any project.

Just had my brilliant new garage door fitted by Kyle and Ruben. These 2 lovely lads did a great job, were very professional and polite, showed me how to use the door and how to care for it. All the old doors and frames were taken away and the area left clean and tidy. One happy customer!

Absolutely amazing company! Had a problem with my garage door and the guys came out asap to sort it, all done and working beautifully again!! Highly recommend this company, products high quality, service 1st class , staff & fitters are brilliant. Thankyou

Having purchased my garage door from Zap 2 years ago John and Declan (I’m sure will be from the Sheffield/Chesterfield branch) came to service it 30.9.24. Both are very professional and helpful and thoroughly cleaned the runners, wheels and springs, checked all the screws were tight and slightly adjusted the motor to give it a smoother ride as well as refreshing my knowledge on maintenance myself. On top of this, I asked them if they could quickly pop round to my elderly neighbour who has had a very bad experience elsewhere with repairs and servicing. John and Declan popped over, confirmed it isn’t yet ready for a service and also cleaned down and lubricated the rails without charge. Superb customer service that has saved her a lot of worry due to previous problems with another door company and she will now be using Zap moving forwards. Full marks - thank you!

Lovely pair of garage doors, fitted expertly and politely by two guys, no noise, no mess - I would thoroughly recommend Zap
Thank you!

Zap fitters Jonny & Ruben did a superb job and worked quickly and tidy. Stafford came to finish off due to a minor problem with brickwork and lintel, and again very profesional. Clean tidy job, very happy with it

Was an excellent company to work with, Lewis and Kyle did an amazing job fitting my new door. Would reccomend

A big thank you to Kyle and Lewis who fitted my garage door. An excellent job and so pleased with the service. Two lovely lads, thank you very much.