Zoe Kay Jewellery Avis 

185
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 4 sur 5 étoiles

I placed my order before reading these reviews and was worried I’d been scammed especially as hadn’t had an update on dispatch several days after order confirmation. However, I got an immediate respon... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great service from answering questions to placing and receiving order! Very fast next day special 1pm delivery FREE! What more can you ask for really. Probably missing out on a customer base mark... Voir plus

Noté 4 sur 5 étoiles

Absolutely pleased in every way regards quality of my recent purchase of a 2mm white gold box chain. Delivered in double quick time as well. My only moan (hence 4 stars not 5) would be it was a... Voir plus

Noté 1 sur 5 étoiles

So far not a good experience…. Order placed on 26/11/22. Website says Royal Mail next day…. Still not even had confirmation of dispatch or tracking information. No reply to emails and a reply via mess... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bijouterie

Écrit par l'entreprise

We are a boutique online jewellers. At www.zoekayjewellery.co.uk customers will find an extensive collection of diamond, gold and silver jewellery, for every occasion and budget. We also offer free delivery on all orders.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

185 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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3,9

Tous les avis

(185)

12 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Beautiful ring

Easy to order, the ring looked better than it did in the picture and did not feel flimsy. I love the ring it's beautiful

15 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

This is just the best place to order…

This is just the best place to order from my husband passed away on the 9 December he was only 55 and he had a accident this place delta with everything and made it very fast and posted it out you wont get a better place to order from just the best and I will shop there again

12 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

i bought a necklace for my daughters…

i bought a necklace for my daughters 50th birthday engraved with her 3 childrens names on , the engraving was so tiny you can barley make out what it says and the chain is that thin i couldnt see it in the box untill i put my specks on . i paid £218 and the value of it is nothing like i paid , i have had to buy another chain for pendant at the cost of £125 to try make the necklace look like something better, as the saying goes you cant make a silk purse out off a sows ear !!!!! by the way i weighed the supplied chain in and got £10 for it , my advice is to shop for your special jewellery somewhere you know wont rip you off, avoid at all costs

12 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

I would not order from this place again.

I would not order ever again from this place .no correspondance other than thats your track number which didnt work .the item did arrive tho a day late after paying for next day by 1pm .present to late for birthday thanks for that .no email saying thanks for purchase ignorant company never again .£561 paid for this piece of crap that looks like plastic .its very cheap quality nothing like the picture .yes it has some description of it listed .however going to get it tested as i dont trust its all gold .garbage waist of 561 pounds

1 décembre 2025
Avis spontané
Logo de Zoe Kay Jewellery

Réponse de Zoe Kay Jewellery

Hello Steven

Thank you for your review.

We are very sorry – but we do not offer next day delivery on the piece you ordered.
Nor did you pay extra for delivery.
All our orders come with free UK delivery via Royal Mail.

Your order was placed on Saturday 6th December.
Delivery was Wednesday 10th December.
As per the product description - delivery is 3 working days.

Our gold pieces are high quality and sourced from Hatton Garden, London.
These are UK Hallmarked by the UK Assay Office.

If you have an issue with the order, please kindly contact our Customer Services who will readily and happily assist you.

Kind Regards

Zoe Kay Jewellery

Noté 5 sur 5 étoiles

A surprise gift …

From ordering to receiving it I have been informed of every step I'm very happy with my necklace it's a xmas present for my wife great quality she will love it would definitely order again ty

19 septembre 2025
Avis spontané
Noté 4 sur 5 étoiles

Got an email saying my purchase been…

Got an email saying my purchase been dispatched with tracking number fast delivery would have got a 5 but chain a bit thin an light weight but am sure my daughter will like it would recommend putting weight in description’s

27 août 2025
Avis spontané
Noté 5 sur 5 étoiles

One of my best online experiences

I very rarely leave reviews, but felt compelled to in this instance, as I am so very happy with the beautiful personalised necklace I ordered as a gift for my step-mum. It’s refined, elegant and stunning, and is even better in the flesh than on screen. My stepmum loves it too, so she’s as happy as I am.
I had a couple of queries at the beginning of my order, and Zoe couldn’t be more helpful and friendly.
My order arrived quickly and was packaged carefully.
Overall one of the best experiences I’ve had with online shopping - I will be back and will also be telling all my friends!

12 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Wonderful Customer Experience

Such a wonderful experience throughout the entire process of purchasing a gift for my friend. Customer service was great - extremely helpful and quick to respond to my emails. The item was delivered promptly, and earlier than expected which was a bonus. I am really pleased with the product - it's absolutely perfect! Would definitely recommend and will be buying my next piece of jewellery from here!

16 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great Customer Service

Great customer service! I needed to change the delivery address and was contacted straight away confirming the change. The necklace was a gift to my friend and she was over the moon with it! She said that it was great quality, beautiful design and that she had lots of compliments on it! Thank you for making my friend (and me!) so happy with the purchase. I’ll definitely be recommending you, as will she.

4 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Exceptional Craftsmanship and Elegant Design

I am thoroughly impressed with the quality and craftsmanship of Zoe Kay Jewellery. Each piece is beautifully designed, with a refined elegance that reflects both creativity and attention to detail. The ordering process was seamless, and my jewellery arrived promptly and beautifully packaged, adding a special touch to the experience.

It is clear that great care goes into both the product and the customer service. I would highly recommend Zoe Kay Jewellery to anyone seeking timeless, thoughtfully made pieces. I am thoroughly impressed.

10 avril 2025
Avis spontané

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