Zoomcar Avis 

Zoom is the same as Colusa rent a car.

First of all, BEWARE OF THEIR ADDITIONAL HIDDEN CHARGES!
If you decline coverage, you will pay $15-25 or more per day, and I did not verify other add-ons, because I canceled on time before the trip.

I made a new reservation with their Zoom rent a car in FLL airport.
1) I never received a confirmation e-mail, and now I cannot click "Resend e-mail", because I cannot find my reservation on your website.
2) I tried to call them at 1-888-xxx and went though the prompts, but there was no option to speak to a live agent, so I selected "Contact me via WhatsApp", yet there was no response, just dropped call, and the same happened when I selected "Contact me via SMS".
Then I called their local 1-954-xxx - same result.

It surely doesn't feel like a legitimate rental company, and I am ready to file various complaints (BBB, etc.), but I wanted to give them a chance to explain and do the right thing and fix the situation, but they feel nonexistent, more like shady entity.

I suppose this review and rating doesn't matter to them and doesn't change anything, because their ratings are 1.0 everywhere, on BBB page, Yelp, etc.
What a shame!

I booked a car with Zoom Rent-A-Car in Fort Lauderdale through Expedia. The airport shuttle took over an hour to arrive, but that turned out to be the least of the problem.

At the counter, Zoom refused to honor the additional insurance I had purchased through Expedia, stating it was “not sufficient.” They also rejected my personal auto insurance from State Farm, which includes liability coverage well above Florida state requirements. I was told I would need to purchase an additional $300 insurance policy directly from them in order to proceed.

When I declined and attempted to cancel the reservation, they refused. I was later informed that because the pickup time had passed, the booking was non-refundable—despite the delay being caused by their shuttle. As a result, I was charged but received no car.

After experiencing this and then reading other customer reviews, it’s clear this is not an isolated incident. The combination of delayed pickups, rejection of valid insurance, and denial of refunds feels deliberately structured. I would strongly caution others before booking with this company.

We booked a car through Zoom Rent-A-Car in Fort Lauderdale, the shuttle took over an hour, but that was the least of our worries, because they would not accept our personal insurance, and told us we had to pay $80 US per day on top of what we had already paid through Expedia. We tried to cancel the reservation and they would not don’t waste your money. This company is a complete scam.

Scam company never book a car from zoom car u will not get a car … but sure u will lose ur Money … new scam zoom car taking money nt gaving car #same zoom car … scammer

Please issue the refund not received yet...Booking ID : JPSNKDQHA

Dear Team,
I am extremely disappointed with the lack of progress and the repeated generic responses I have received regarding my stolen car, which has been missing since 22 March 2025. It has now been over 220 days, and I still have no clear update or resolution from your side.

I have fully cooperated by filing complaints with the police twice and registering an FIR. I have also shared the details of the investigating officer and all required documents. Despite this, there has been no recovery of my car or any substantial update from your team.

This prolonged delay has caused severe financial distress. I have been paying an EMI of Rs. 27,155 per month, and over these months, I have already paid more than Rs. 2,17,240 from my own income. The ongoing financial burden is creating serious hardship for me and my family, affecting both our mental and physical well-being.

I urge you to treat this as an urgent escalation. Please provide me with a detailed status update on the investigation and the steps being taken to recover my vehicle. I expect a clear and specific response within the next few days.

As mentioned in my previous correspondence, I was expecting a clear and specific resolution by today. However, despite multiple follow-ups, there has been no response or concrete action from your end.

Since there has been no progress or resolution even after 7 to 8 months, I now request that you initiate the process to reimburse me with the ex-showroom value of my car, along with compensation for the financial and mental stress I have endured during this prolonged period.

Kindly share your resolution and proceed with the necessary formalities within the next 2 to 3 days. It has been over seven months of continuous waiting with no outcome, which is unacceptable.

If I do not receive a satisfactory resolution within the given timeline, I will be compelled to file an FIR against your company and also approach the consumer court for redressal.

We had an extremely horrible and disappointing experience. This was our first time booking a rental car through Zoomcar, and it turned out to be a nightmare. Our pick-up was scheduled for 10 PM, yet the host never informed us about any cancellation before we left home. The pick-up area itself was unsafe-narrow, damaged roads, open sewage, no streetlights, and an overall neglected locality like a mohalla.

After navigating through all of that, we arrived at the spot only to find that the host wasn’t responding. Our calls through the Zoomcar app kept getting disconnected, and when I finally sent a message, I received a notification saying the booking had been cancelled. Our entire travel plan fell apart because of the host’s last-minute cancellation. Had we been informed earlier, we could have made alternate arrangements. This level of irresponsibility is unacceptable.

Although they promised to refund the booking amount, what about the money we spent on other reservations like hotels? Who is accountable for those losses? Zoomcar refuses to take responsibility and keeps offering nothing but apologies. Zoomcar doesnt even make sure that the pick-up locations are safe and easy to reach. It is risky for people to go at such shady places for pick-up. Zoomcar is the worst platform for rental cars. They completely ruined our trip.

I strongly advise against booking a rental car through Zoomcar.

the reserved car was not available, had to pay more for a suitable car, unexpected charges. car was a total piece of crap, 5 years old and 96000 miles, peeling paint and all scratched up, did not even have good wiper blades. avoid this place

I reserved a rental for 5 days at Tampa International. When I arrived a virtual assistant by the name of Rahde took 35 minutes to NOT RENT ME A CAR. When I asked what the deposit was she said usually $250-500 but can be up to $2,500.

So I told her I had $500 on my card which she said is about what it would be. Then she piddled around took my credit card number made me give her my car insurance policy info, liability, comprehension,blah blah she took all my privy info. Excruciatingly slow. I told her it's never taken me so long to rent a car it was ridiculous. Then 1/2 hr later she says you can pay $304 to cover tolls and if I didn't I'd have to not only pay the toll but to also pay an additional $24.99 to Zoom on top of the toll itself. Horrid company had to go back to the airport and rent an uber to my hotel. I DO NOT RECOMMEND THEM. Ruined my trip

Zoomcar has no quality standards on cars. I got a car which didn't even consistently start and car UI said that it required service. I picked up the car at airport so didn't do full check and just picked it up. Later when I noticed issues I tried returning the car because I didn't find it reliable enough to keep it for 7 day's trip. Firstly, it took 2 days and multiple calls explaining this to multiple people to return the car and I also provided videos of the concern. Later they did internal inspection and said that there will be no refund because no issues were found in their inspection. They didn't provide any proof or they didn't argue when I reported the issue with videos. As I said, expectation is that whatever is provided is good enough, no standards. Any service cannot be worse that this, I'd avoid zoomcar going forwards.

This is a fraudulent company that takes bookings even when the car is not available and does not refund the payment.

I worn all people. This company is a bunch of scammers do not leave a deposit or any money.

Day 11 —and still no solution from @Zoomcar__India.

More than 10 tickets raised, countless follow-ups, and every time the same line — “We’ll call you back in an hour.”

The whole day passes, yet no call, no update, no accountability.

Ticket numbers: 2399238, 2398419, 2402726, 2404602, 2410646, 2410793, and many more that keep getting opened & closed without resolution.

It’s been 11 days of empty promises and robotic replies.

This isn’t customer service — it’s pure negligence.

@Zoomcar__India — please take responsibility and escalate this to your management team immediately.

Hosts trust your platform, but this kind of delay and silence breaks that trust.

We deserve real support, not scripted replies.
#Zoomcar #Accountability #CustomerServiceFail

Been waiting on their support call system for the past 30 mins, imagine 30 mins!!! do they even have a support team?
what a shame of a startup, idk if it can be even called that.

Got my car scratches all over and many dents and zoom car never pays full amount of the damage only pay 40
Percent every time they have an excuse
The customer scraches my car every single trip in 8 hours only and says easily that I told zoom car and zoom car also theirs never pay the claim completely never put ur car on zoom car again if vendor seeing this
They take insurance a Moin from customer and even after uploading all pictures on time reject the claim stating they can’t see scrach rs

I had a very frustrating experience with Zoomcar. I booked a car on 19th August 2025, but soon after, the car host started messaging me to cancel the booking. Concerned, I contacted Zoomcar customer care, and they offered me an alternate booking option only on 22nd August 2025—three days later.

I went ahead and booked another car, but when I tried to contact the new car host, I was told I had the wrong number. This added to the confusion and inconvenience. Eventually, I had no choice but to cancel the booking.

To make matters worse, I still haven’t received my refund. Today is 1st September 2025, and Zoomcar is now saying I will receive the refund only by 6th September 2025. This delay is unacceptable, especially considering the poor service and lack of coordination throughout the process.

I do not recommend Zoomcar based on this experience. Their customer support is slow, the booking process is unreliable, and refund timelines are disappointing.

I have used zoom car rental service few years back and found it to be reliable. But recently, I booked their car and found it very unreliable. As soon as we confirm the booking on our side, we need to pay the full amount but the car owners seem to wash off their hands anytime so this service is highly unreliable, At a row twice two of their car owners cancelled my bookings. In case your travel plan has no room for change in dates, this service is not for you.

Also when I reached out to their customer care for refund, they are asking for sensitive information and found very rude and they disconnected my calls multiple. After several attempts, I got my refund, so be careful with Zoomcar.

Don’t go for the zoom car they never deliver car ontime we need to pay advance but you never get car for your trip, if you planned trip booking zoom car you never execute it and also very worst experience with customer care they don’t connect and if connect they will disconnect the call and also they keep posted the car but it is not available in for delivery or else host will not reapond to calls .. I am frustrated and writing this never ever go for it worst and pathetic experience I had with zoom car

This business uses deceptive practices, it’s really a scam. Booked a car on line, declined insurance as I have rental car insurance with my cc. and personal car insurance. Refused this, and insisted I purchase their insurance at an exorbitant cost. Several other customers irate. Many people waiting as they overbooked their fleet. I walked away, got a car elsewhere and after much hard work was issued a refund.

Deceitful. Would not accept car coverage I paid Expedia, so then I had coverage through AAA, which they also would not accept, so for a car rental for one day advertised as $23.00 I ended up paying the extra 20 to Expedia plus they charged me $70 for car insurance for one day..
A 23 car rental turned into $113.00 before it was all over.
Criminal deception.