Chaotic. Prices may look competitive but the service you get is dire. You can't register the App because it goes in circles and you can't enter the info it requires or receive sms. Password reset OTPs... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I needed to change my email address linked to my mobile number. After numerous 'phone calls, emails and continual unfulfilled promises from various customer service staff and spanning a period of mor... Voir plus
Appalling level of service. Despite having plenty of money on my account I cannot make or receive call or texts meaning I missed an important call from my doctor today. I have tried to contact the com... Voir plus
Awful experience. I had been using talk home calling cards for many years before I swapped to another company. Once I made a call to a mobile phone number, some credit remained on the card. Yet when... Voir plus
1,6
Mauvais
66 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Recently bought £5 card but didn't …
Recently bought £5 card but didn't receive my 10 digit pin, very disappointed
12 février 2018
Avis spontané
The fact that Talk Home runs on EE is a …
The fact that Talk Home runs on EE is a big plus, not to mention the new launch of 4G services. However, there are some minuses out there:
- Customer Service: if you send them an email, expect a behaviour similar to "let's bury our heads in the sand", meaning they won't bother replying to you
- Bundles: they are misleading! for instance, Freedom 10 promises 2GB, 500 minutes and "unlimited" texts. After you buy the bundle, you will have: 1.86 GB, 500 minutes, 3000 texts :(. So much for "unlimited" and the "2" GB of data...
- Checking your remaining allowance: you can't! Your online account will not display immediately after finishing a phone call/text/browsing the resources available, so you will not be able to see for real how many minutes/texts/MB you have left. This usually takes a day. There is also no possibility of sending a text to a short number to have this information available, they only say you can check your balance (in pounds and pence) by calling *579#, but that's it. If you want to know when your bundle will expire, forget about it! You won't be able to find this information either on your online account or by any other method, so you will have to calculate for yourself those 30 days (you need a good memory, too)
- Roaming: be aware that your bundle, although includes international minutes, will not allow you to use them while roaming and the same applies to data. You have to make sure you have enough balance (on top of your existing bundle) so you can be able to use your phone in roaming. The good thing is that they have now reduced the roaming rates as opposed to what they were charging a few months ago.
13 décembre 2017
Avis spontané
Réponse de THM
Hey Marius, thanks for your review. Sorry to hear you're not fully happy with our service. As you know we have recently relaunched our website with Enhanced 4G. We have also added our new Freedom plans, as you mentioned. First, let's talk about allowances. If you have active apps running in the background on your phone, your data allowance will decrease from the moment you buy it. I can assure you that all the values we advertise are added in full when you buy them. Regarding texts, unlimited is unlimited. We add 3000 texts simply as a value, if you were to go over 3000 in a month you would not be charged. Feel free to call us on 579 to discuss how we can help to improve your experience further. Thank you, Marius, your feedback is greatly appreciated.
Absolutely rubbish I bought £5 Talk …
Absolutely rubbish I bought £5 Talk home card and called my family in Kurdistan, the card says 280 minutes talk time but when I called the number it lasts 13 minutes only. Don't waste your money buy something else
27 novembre 2017
Avis spontané
PAC code
Good rates but not so good service. I called for PAC code today and they said you can't get it before 2nd Jan. so sad
28 décembre 2016
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.