X-Wrist Avis 96

TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

An issues and they get in contact very quickly, but I been trying to find out what size is the magnetic charging connector is, think it may be 7.62mm as I need a spare for when am away, but all they... Voir plus

Noté 5 sur 5 étoiles

Functions are clear and reliable, I cross-checked the values with other devices. It measures saturation, temperature, ECG, sleep, etc. thus I find it very useful to get a general idea of my physical... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was surprised at how accurate it was given the price. There are two big problems: 1. The app has issues, it is hard to configure on android. 2. It only has military time! (I was told t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

After much research for a device to monitor my blood pressure due to receiving a reading of 204 over 108 at hospital!!! I kept coming back to the X-Wrist first generation. Recieved it on Saturday... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entreprise de logiciels
  2. Service de soins à domicile
  3. Fournisseur de logiciels

À propos de X-Wrist

Écrit par l'entreprise

X-Wrist combines the latest health-measurement sensors with an AI-based habit building system that rewards you for becoming the best version of yourself.

Improve your health | Understand your body | Change your lifestyle | Easily book & consult with an expert (doctor, trainer, nutritionist) | Get personalized diets, workouts & healthy habit and recommendations from experts.

Reclaim used energy as EVT tokens | Reuse that energy and spend it on physical or digital goods and services.

Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

96 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 1 sur 5 étoiles

Don’t buy the watch

Don’t buy the watch. Poor connectivity with IPhone. Been waiting for a response for over 2 weeks to get an answer. I have a watch that can’t even tell the time as it worked and then didn’t work.
Have gone back to my trusted Fitbit. Honestly it isn’t worth all the marketing hype. Plus you can’t get calls on it or notifications that calls are coming through. And the BP isn’t worth a single recording. I have a professional BP and heart monitor. The calibration is way off.
Not happy I have wasted time and money on marketing hype.

10 août 2022
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Réponse de X-Wrist

Hi Mr. Feddersen,

We're extremely sorry to hear about the issues you've encountered. We work hard to make it in a very crowded marketplace and it is in no way the experience we want our customers to have.

It's true, for the past 2-3 weeks some of our users have been experiencing some connectivity issues with their iPhone. That is because of a recent iOS update that has changed the way they handle connections with non-Apple wearables.

Our developers have worked day and night to solve this issue, and it's now fixed, thus stabilizing the connection.

All the issues you've mentioned depend on a continuous connection between the watch and your phone, and you should not have them any longer with the latest app update.

We'd have answered to you here on Trustpilot a lot faster, however we did not see the messages fast enough.

If you're still experiencing issues, please contact our support team at support@x-wrist.com or on www.x-wrist.com/live and they'll assist you to get your watch up and running.

Best wishes,
X-Wrist Support

Noté 1 sur 5 étoiles

Terrible after sale service

Terrible after sale service. Got my watch as a birthday present but couldn’t register it. Followed all the instructions and given the app all the permissions it needs but when I try to pair the watch it doesn’t show up on the app. I contacted the company through the support email and also filled in the form provided in the app and 2 days later still haven’t heard from them. Now I have a smart watch that’s not even showing the right time let alone all the ‘smart’ features it is supposed to offer. NOT GOOD AT ALL

1 août 2022
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Réponse de X-Wrist

Hi Mr. Wood,

Sorry to hear about the issues you've encountered with our product.

It's true, for the past 2-3 weeks we've been experiencing some connectivity issues iOS systems because of a recent update that has changed the way they handle connections with non-Apple wearables.

Our developers have worked day and night to solve this issue, and it's now fixed, thus stabilizing the connection.

All the issues you've mentioned depend on a continuous connection between the watch and your phone, and you will not have them any longer with the latest app update.

We'd have answered to you here on Trustpilot a lot faster, however we did not see the messages fast enough.

If you're still experiencing issues, please contact our support team at support@x-wrist.com or on www.x-wrist.com/live and they'll assist you to get your watch up and running.

Best wishes,
X-Wrist Support

Noté 3 sur 5 étoiles

As far as I am concerned does not do what it says on the tin when…

The wrist strap is too small when fitted with the inflatable the blood pressure monitor is wildly inaccurate,all the other functions operate OK. Wouldn't buy again

13 juillet 2022
Avis spontané
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Réponse de X-Wrist

Hello.
Thank you for your review.
The inaccuracy of the band exists because you did not calibrate it!
Please contact support@x-wrist.com so they can help you calibrate it.

Noté 5 sur 5 étoiles

X actly as it says

So. I took a gamble on the X2 watch as I was after a replacement for my fitbit. The X2 seemed like the ideal watch offering so many amazing features so I went and purchased the X2. I will be honest I was underwhelmed when I recieved the watch and I had a few issues from the start with it not recording steps and ecg issues along with a few others. I initially contacted the customer services who replied almost immediately. 4 weeks later and after a few updates along the way I have to say that I more than impressed with the X2 and its performance. Everything works great and the accuracy is near spot on. The interactive app that they have records all of your health stats and allows you to earn electronic currency to spend towards items by just doing normal day to day activities. I would definetly recommend x wrist watchs and as a company I can see them doing great things.

7 juillet 2022
Avis spontané
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Réponse de X-Wrist

Thank you for your review. If you have any issues please contact support@x-wrist.com

Noté 5 sur 5 étoiles

After much research for a device to…

After much research for a device to monitor my blood pressure due to receiving a reading of 204 over 108 at hospital!!! I kept coming back to the X-Wrist first generation.
Recieved it on Saturday 23rd April. Downloaded the app and was super easy to set everything up.
It has been a revelation over the past couple of days to keep an eye on my blood pressure and watch it settle, also to monitor heart rate, blood oxygen & temperature. Also the app is really well set out and informative.
Super happy with my watch and looking forward to exploring all its functions....and even better a British company to boot 👍👍👍👍👍

25 avril 2022
Avis spontané
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Réponse de X-Wrist

Thank you :).
Please contact support@x-wrist.com or https://live.x-wrist.com if you need any assistance.

Noté 3 sur 5 étoiles

After initial teething problems I have…

After initial teething problems I have my watch up and working and I'm very pleased with it

12 avril 2022
Avis spontané
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Réponse de X-Wrist

Hello.
Thank you for your review.
Please contact support@x-wrist.com or https://live.x-wrist.com if you need any help.

Noté 4 sur 5 étoiles

Not much fittnes but a lot of health data

I just received the watch and for the money you pay is a good investment. I would say that is more a health medical device then a fitness and multisport device. The fitness features are quite basic (there is no GPS, no multisport profiles, no detail info while training), but the health monitor features I might say are formidable, almost 90-95% accurate with medical equipments. I see it more as a medical monitoring instrument then a fitness watch. I use a Polar Grit X and an Huawei GT2 to monitor my trainig and I will stick to them on this aspect as they offer a lot of feedback in terms of traing and recovering but in terms of health and medical feedback I will stick with X-wrist. In terms of health and medical feedback it offers accuracy with a price that is hard to compete. To get this info from a Apple watch you need to invest between 400-600£, Samsung is a hit and miss as it requires too much hassle and installations, Huawei watch D has a price of 600-700 dollars in China and is not in Europe yet, there are other brand like Withings but the price of this band makes it worth it and unique if you want to stay on top of your health monitoring. Basic fitness data but wealthy health data. In term of support I didn't understand how the company will support the watch on firmware updates. Will it be firmware update support or in 6 months you have to buy another product? There is need for some clarification in term of technical and firmware support.

28 mars 2022
Avis spontané
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Réponse de X-Wrist

Hello.
Thank you for your review.
You are right in everything you said.
We are more focused on health then fitness.
BUT, we will release a new update that will fix this issue.
We are aiming to use all our sensors for the fitness stats... At the moment nobody in the market uses these sensors to calculate your TRUE calorie burn or true energy spent.
Firmware updates are done by the app automatically in background without user interactions.
Our future updates will include medical consultations by NHS qualified personal and many others.
If you have any troubles please contact support@x-wrist.com or https://live.x-wrist.com

P. S. We currently have " add past workout " feature that may work well for you :), please contact support they might help you sort things..

Noté 5 sur 5 étoiles

Had it now for 6 weeks

Had it now for 6 weeks

Accurate enough to make it useful apart from the sleep records , don’t find they are reliable, but overall does what it says it will do , only issues are …
1. Pulling strap off to recharge could be easier it’s very tight

2. On the setting to collect data every 20 minutes the battery only last 3 to 4 days.

Overall a good useful product at an affordable price

27 mars 2022
Avis spontané
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Réponse de X-Wrist

Thank you!
1) on our next versions of the band will address this charging difficulty.
2) the battery will improve in our next software updates.

Noté 5 sur 5 étoiles

Just received my band and it is a great…

Just received my band and it is a great product.
Made in England which is nice to know.
Delivery took longer than advertised but all worked out in the end.
Easy to set up once you do as it said on the box, start up instructions are on
Help.x-wrist.com.

15 mars 2022
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Réponse de X-Wrist

Thank you!

Noté 3 sur 5 étoiles

1 The device has arrived in good time…

1 The device has arrived in good time and like so many posts I struggled to get the wrist strap off to charge it.
2 the lack of good clear written instructions is frustrating. There doesn’t seem to be much online that I can find on how to use the device, plenty on how to buy it.
3 the device screen is cluttered as are the app screens. I’m guessing the screen itself is not touch sensitive but to be honest I can’t really tell.
4 The health metrics seem accurate
5 The notifications are difficult to read at times with a small font and not displayed for long with no obvious way to retrieve the message.

8 mars 2022
Avis spontané
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Réponse de X-Wrist

Hello.
Thank you for your purchase.
2) you have a paper in your box with a link to https://help.x-wrist.com as the user manual would have to be 100 pages long... We decided to put it online thus saving costs and paper.
3) you had all the info about this prior on ordering, movies, print screens, product description (where it says that it does not have a touch screen)
4) please contact support to help you calibrate it for an even better reading if you cannot reach the help files.
5) We are sorry for this, you had all the info prior to the purchase...

Noté 5 sur 5 étoiles

This is a great watch.

This is a great watch.
Everything was spot on even got confirmation from my GB about the readings,
The only thing I cant seem to change the is watch screen...

7 mars 2022
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Réponse de X-Wrist

Hello. Thank you for your review!
Please contact support@x-wrist.com to assist you with the watch screen.

Noté 5 sur 5 étoiles

the x-wrist is the cheapest and best watch i have ever bought.

the x-wrist is the cheapest and best thing i have ever bought for what it does. it also has an APP to download to see all the data and updates every 10 minutes.
i occasionally kept losing the signal from mobile phone to x-wrist but i found a solution to solve that...put the x-wrist on my wrist with my apple watch! i have not lost a signal since.
best buy ever...please do not miss out or you will be disappointed. 5 out of 5 by me.

4 mars 2022
Avis spontané
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Réponse de X-Wrist

What? No :), please contact support.
They will help you with everything!
There is no need to wear 2 watches at the same time.

Noté 4 sur 5 étoiles

How do you get the strapp off to charge it?

Looks a really good but for the life of me I cannot get the strap off to charge it. I am afraid I will damage it because the only way to get it off is to use extreme force (well that's what it seems to me). Can anybody explain to me the easy way to do this please?
Oh I have tried the live chat and it's been about 10 mins but it says "our usual reply time is 4 mins".

3 mars 2022
Avis spontané
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Réponse de X-Wrist

1) the strap comes of a little hard at the begining because the item is new.
2) you have one explainer video page that helps you. (A better explainer video has now been posted.)
3) USUAL reply time 4 minutes.
It means that support may answer in 4 minutes or may answer in 4h, depending of pending customers.
As far as I see the support answered you in 15 minutes.
The time of answering is also rised if one customer opens several tickets...

Noté 5 sur 5 étoiles

Excellent small piece of hardware.

Excellent small piece of hardware.
Bought it few days ago, the data is spot on, battery lasts (did not charge it yet).
A bit hard to remove the strap to charge but everything is fine now.
Recommend!

1 mars 2022
Avis spontané
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Réponse de X-Wrist

Thank you!

Noté 5 sur 5 étoiles

Looks nice

Looks nice, works well, does what I want it to do, blood pressure, heart rate, sleep, steps etc. Good battery life.

25 février 2022
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Réponse de X-Wrist

Thank you!

Noté 5 sur 5 étoiles

Great service.

Great service.
Fast delivery, easy to install. Really happy with it.

24 février 2022
Avis spontané
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Réponse de X-Wrist

Thank you!

Noté 5 sur 5 étoiles

A solid & absolutely sufficient…

A solid & absolutely sufficient smartwatch for little money. Yeah, he's tracking as not 100% accurate. But what health monitoring watch does that? I can't say anything about the silicone band, as I just got another band to it.

23 février 2022
Avis spontané
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Réponse de X-Wrist

Thank you

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