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At XclusiveHost NG, we're not just a hosting service; we're your digital partners in success. We provide hosting solutions that empower individuals and businesses to thrive in the online world.
34 Adelaja St, 110111, Akwa Ibom , Nigéria
2,7
24 avis
A répondu à 7 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Most terrible hosting company in Nigeria.
They are scammers hiding.
Please anyone that can provide a credible info on the founder should send it to Federal Competition and Consumer Protection Commission (FCCPC) contact @ fccpc.gov.ng
and Agodi Area Command of the Oyo State Police Command.
suspended my second website without any violation,information concerning their action and refused to provide me with EPP CODE to enable me migrate to other host
I paid for 12 months hosting service. I only received 8 months irregular service
Their customer service has been top notch, they respond to my request as quick as possible. Server is active and running perfectly without any downtime.
Worst hosting company in Nigeria so far.
I am currently hosting 4 websites with them with many other friends of mine that I referred them to this fraudster called xclusivehostNG. For the past few months that I migrated to them, it has been from one problem to other. As I write this review, all my websites are down. I created tickets since the beginning of this week, no response. When I called number switched off.
This hosting has been down for more than a week now, and i have 12 websites hosted with them, which i can't even have access to my SQL database file to move my website to a different host. even their main hosting website is down and not opening for a few days go. very bad hosting and not recommended.
I have about 6 websites hosted on xclusive. Without prior notice, all my websites have been down for 3 days now. They won’t go through and I can’t even access my cpanel.
To make things worse, xclusivehost website itself is even offline. Now, I have clients coming for my head.
I should have seen this coming because there have been different instances that I pay for hosting subscription and it won’t reflect. They will tell me I didn’t make any payment and because I really dread my sites going offline, I would pay them again.
Is it a crime to believe that I can use a Nigerian hosting company?
Réponse : XclusiveHost NG
Hello,
Thank you for reaching out.
We would like to clarify that the XclusiveHost NG website is currently active and working perfectly. If you’re experiencing difficulties accessing our platform, it is likely due to our security protocols flagging and banning your IP address for suspicious activity. In such cases, we recommend that you try accessing the platform using a VPN or an alternative device to bypass the restriction.
Regarding the issue of your 6 websites being down for 3 days without prior notice, we sincerely apologize for any inconvenience caused. To enable us to investigate and resolve the matter appropriately, we kindly ask that you open a support ticket via our platform or info@xclusivehost.com.ng and provide specific details about the affected domains.
Additionally, concerning your claim of hosting payments not being reflected, please provide us with the full details of the transactions, such as proof of payment, screenshots, and corresponding invoice numbers. This will allow us to carry out a proper review of your account records.
Please note that XclusiveHost NG does not control any financial institution, and if any payment you made was not confirmed on our end, we advise you to reach out to your financial institution for clarification and assistance.
We appreciate your patience and look forward to resolving all your concerns as quickly as possible.
Best regards,
XclusiveHost NG Support Team
This hosting company and its server are high-speed and reliable, I recommend this host to everyone
No matter how much XclusiveHost wants to pay for positive reviews, I'll speak the truth. Each positive review on this business is by a profile that has never made any comment ever before on Trustpilot. One FAKE positive review per month. Lol. How can you lie that you are satisfied when your website goes down for many days without prior notice or even an apology when it happens? I used them in the past, they are scammers. Infact, it's just one single person - support, billing, etc is run by the owner who is a SCAMMER living in Akwa-Ibom. If you request for a refund, the guy would suspend your account and asks for your ID. What does a legit company need ID for so as to make a refund to the original source? This is just a SCAM format. If you provide a SCAMMER with your ID, just expect Identify Theft issues. So do not trust this business. You won't receive any refund and your account would be deleted once you insist on a refund based on their terms. Use other hosting services. The support was also terrible since it is run by one man. He can take 7 days before responding!
Use at your own risk with lots of downtime.
Wow I'm so happy with their service and customer support. They're very fast and able to resolve all my issues in a timely manner. 💯💯💯💯💯
Up Nd doing ; nice service.
Till date I’m still experiencing good rapport with the customer agents
The website went down without notice. Poor customer service and supoort.
Xclusivehost has been reliable and swift in their customer relation and also their work effectiveness.
I hosted a website and they also helped in developing my website and it was all done at stipulated time given by them.
When I needed some assistance on my technical know how, I contacted their customer service and they were up to date and supported me on all issues I had.
Till today, they are still my Topnotch; very responsive and accessible.
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