Comcast Avis 622

Absolute worst customer service company I’ve ever dealt with. Been with them for years cell phone, and Wi-Fi, and they won’t let me upgrade a phone get a new line with a new phone without paying in full. Even when I’ve paid off every phone and I’m never late on bills. To top it off customer service is rude. Is all get out. Absolute terrible. Terrible company to do business with on the verge of looking for new representation for mobile and home Internet. I would give them zero stars if it would let me.

If I could give zero stars, I would. Xfinity’s business model is a textbook example of predatory sales and administrative incompetence. The dishonest sales process began the moment I signed up; promises made by representatives were flatly ignored once the billing cycle started. It’s a bait-and-switch operation that treats customers like targets rather than clients.

The customer service is absolutely horrible. Getting a straight answer is impossible, and finding someone who can actually solve a problem is impossible.

What’s truly disgusting is their reliance on tech solutions that are supposed to help with customer experience; instead of getting something good, they rely on trashy solutions like Medallia. They spend millions on this CX software, yet it is the absolute worst.

Bottom line: Even though Comcast's revenue is above $120B, they run a crooked business. Use other providers like Mint or US Mobile, heck, even use Starlink for internet. At least they are reliable and ethical in their business dealings. Avoid Xfinity at all costs!!

Very bad management!
I bought a new phone because the old one had a broken screen, and wanted to transfer the line , but they couldn't help me with that, for several days that I texted with Xfinity Chat Assistant, because through the phone it is impossible to talk to an operator. We went to the store too, but the employee didn't bother , just gave the customer service b. number,which one would redirect you to the chat Assistant and hang up without providing any support. It made me transfer back to T- Mobile all the 4 lines , because they couldn't assist with a simple transfer line, unfortunately to pay a much more expensive bill due to the bad management of this company.

When I receive my service from Comcast, they said I would receive a $500 for my phone transferring, but I did not receive it after calling and being told several times I would be receiving I never received when I complained about not receiving the $500. I file a complaint after the representative looked into my complaint, he said they had no record of this promise to me I now realize if you don't get the agreement in writing you have no proof and they will deny it. I no longer have any trust in what they say buyer beware of what you're told over the phone because they will lie.

Xfinity has the worst customer service I have ever used. They do not help at all, had the contact then repeatedly and never resolved the problems.

I DO NOT recommend! I’ve had this company for mobile and internet for years. I’ve only ever kept it, because they give you discounts for having both. I never cared for the service. It’s spotty, customer is absolutely insufferable, and the prices are unaffordable. You’re better off trying you chances with a smaller brand service provider with cheaper service, because the service if cheap anyway. I also discovered, once you’re no longer in contract for both services, they then charge your phone bill for having only mobile LOL. Stupid fees! Never again I cannot wait for the day I am free from the shackles of this service provider.

I’ve been a customer since 2005, starting with home services and later adding mobile when Xfinity launched on the Verizon network. Over the years, I’ve had multiple issues, but I’ve always worked through them—until now.

During a recent visit, I was simply trying to understand a billing inconsistency: my account shows “Unlimited,” yet I’m paying for “Premium Unlimited.” That should be a basic explanation, but instead, the experience went sideways. The associate I was speaking with was polite, but the manager, Will, was the complete opposite.

He was dismissive from the start, interrupted the interaction, and acted unprofessionally throughout. At one point, while I was trying to clarify my issue, he abruptly walked away mid-conversation, gave visible negative looks in my direction, and then openly discussed me with another employee nearby. That kind of behavior—especially from a manager—is unacceptable.

On top of that, there are ongoing technical frustrations, like Xfinity WiFi’s captive portal not functioning properly on Windows devices, with no real support solution offered.

After more than 20 years as a customer, this level of service is disappointing. I expect better communication, professionalism, and basic respect—especially from leadership. This interaction has seriously pushed me to consider switching providers.

I called Comcast due to increase in bill; associate offered a lower rate plan for internet only; I explained that we just purchased super fast router and did not need any equipment; finished transaction and received email that comcast was shipping me equipment; contacted them; another associate assured me he was able to stop shipment. Shipment arrives; Comcast tells me I have to pay to ship it back; 2 chats and two customer service calls; which when asked to speak with Supervisor was denied; associate stated someone would call me back; surprise; did not get the call. Filing complaint with SCC; testing equipment with Starling; if it works bye bye any business with Comcast.

Xfinity in the Seattle area has been one of the most frustrating and costly experiences in my life. We have been struggling to get any amount of speed or consistent internet from Xfinity. We have at least 6 full drops a day and often go numerous hours with zero internet. The phone and chat process have been likely pulling teeth and we have had zero improvements. We are paying for 2GB internet and usually getting between 100-200mb when we actual have available service. We have tested multiple modems and have had 4 tech visits. Absolutely horrible. If there was ANY OTHER INTERNET PROVIDER in our area, we would leave.

Xfinity has the worst customer service I have experienced in my entire life

I have been an Xfinity customer since May 2025, with both home internet and mobile services. Recently, I decided to return my mobile phone and contacted customer support for assistance. During that interaction, the agent disconnected my mobile service and informed me that I could return the phone at any nearest store at any time.

However, when I visited the store to return the device, I was told that they could not accept the return because the service had already been deactivated. I then contacted customer support again, hoping for a resolution, but the agent informed me that they could not help in any way and that I would still be required to continue paying monthly charges.

This situation is extremely frustrating and unacceptable. I was given incorrect guidance by your representative, which directly caused this issue. Despite that, no one is taking responsibility or offering a solution. Instead, I am being asked to continue paying for a service I cannot use.

This has been one of the worst customer service experiences I have ever had. There is a complete lack of support, accountability, and willingness to resolve the issue. I strongly urge others to reconsider choosing Xfinity services based on my experience.

I have had multiple problems with Xfinity in general. Internet is terrible here, constantly needing service and down but my bill isn't. I called and asked for adjustments to bring my bill down. It went down for one month and then went back to higher than it was before. My dvr used to allow up to 4 shows to record at a time now 2 if they don't overlap in a weird way. They make me take channels I don't want or need to get "deals" that ultimately stink. But this last go round with Xfinity mobile (after other problems in the past) may be that proverbial straw. My phone is old it can no longer receive updates and is generally doing badly. I got my finances in order to pay the taxes/down payment and monthly to get a new phone. Mine is within, likely days,of no longer working. I placed the order through THEIR STUPID APP and paid the required amount. Gir some readon, later that day I went and looked at the order. Despite all of my info being updated, bring verified with the info, the phone was shipping to an old address from 2 years ago. I immediately called and was assured all had been fixed and it will come correctly. I followed the tracking and on delivery day it showed "package rejected". Really I DIDN'T REJECT IT!! The people at my old address did! I called again, "oh sorry, nothing we can do but uou can reorder once we cancel this one and uour funds returned. Unacceptable! So then I het we will call you back with another option. Days go by....crickets, so I call again and ask for a supervisor. The gal also gathers my info and then comes back and says, "i got it fixed, it will be forwarded to the correct address and should arrive by the end of the week. No new tracking number. The end of the week came and went, no phone and travking nimber still shows returned. I call yet again. Mibd you this is now hour 4 of working on this as well as two weeks. He tells me, the phone was returned. Now it has to be evaluated for any damage (I never touched the damn thing), then it will cancel the order is 1-2 business days. Then 1-3 business days later I will get my refund. THEN I CAN REORDER. REALLY! THANKS!! So another 2 weeks. I pay them, they screw up and I have to fix it? What kind of crappy customer service is that! So over them

Poor service, over priced, and horrible customer service, never buy

They held my phone hostage for a week as I began the process of transferring to a different provider. I spent several hours talking with them for a week, but was not able to solve my case. I have no phone service for a week, and my life has become so measurable since my work and other things are connected to my phone number. I have no idea how long they've been holding my phone hostage. Their customer service is not good. Please stay away with this company that does not care about thier customer.

In December of 2025, I signed up for a new Xfinity service. They had a promotion for a free Xfinity mobile line for Free for the first year. I decided to cancel my wifi and cable with them. I also canceled the mobile line. In January 2026, a rep called and asked if they could help activate my Xfinity mobile service. I told them I had canceled the service, and I did not want to activate the mobile. Per that rep, my account was then completely canceled. I received an email on Tues, January 27th @9:36 AM stating that my Xfinity Mobile account had been canceled. I woke in February (Feb 15th, 2026) to discover XFINITY MOBILE CHARGED MY CREDIT CARD ON FILE FOR WHAT....THE CANCELED XFINITY MOBILE LINE THAT WAS NEVER ACTIVATED, FREE, AND CANCELED TWICE ALREADY!!!! I called Xfinity and spoke with a rep, and explained to her the timeline of my canceling this service and my credit card being charged after the fact. She told me she was going to request a refund. She did, and I did receive the refund. So, at this point, one would think that I am good, right??? NOPE, tell me why I received an email stating that my payment for the canceled phone line had not been received (email dated Feb 21st, 2026). Then, on Feb 25th, I received ANOTHER email about the payment being due, and I received a FINAL BILL in the total of $106.95. This is absolutely OBSURD. I will NEVER EVER in LIFE NO MATTER WHAT, purchase anykind of service from XFINTY ever again. They are extremely predatory. I am sooooo frustrated that I have to keep calling and dealing with them. DO NOT GET A MOBILE ACCOUNT WITH THEM. I am actually on the phone with them, holding to speak with ANOTHER rep as I type this review. Customers beware. Now, the rep is telling me that they are going to credit my account so that nothing is due, and I should stop receiving emails. Hope this is true. SMH! I am so mad.

I had a terrible experience at Xfinity Mobile customer service. They trick people into going with their service and they hold you back and they treat the customer as a transaction. They send from one rep to another and keep the person agitated and frustrated and they don't offer any help and even I was very sick my blood pressure went up and my stomach was hurting from the stress they caused me for a week
They don't deserve any star but in order to write my review I put a star
I wouldn't recommend anyone going there you will get stuck and it costs so much money to get out of their nasty service
I absolutely hate my experience with Xfinity

Signed up for the free mobile line with the promotion and phone activation and was still charged for the line. When I tried to fix the account they refused to fix and clear the balance. Even though the system messed up and didn’t add my promotion. Stated the system didn’t update the internet service for the promotion but how was I able to sign up if my account wasn’t able to. Now they are refusing to fix the error and I have screenshots for the terrible service

When it comes to service, I have no complaints and I never had any issues with losing calls and in addition it was nice being able to hook up the Wi-Fi throughout the area while on my phone so even though I qualified for the free government phone service, I kept Xfinity.
With that said when it comes to customer service, they are very sneaky because I was able to qualify for free one year mobile service with Internet service and somehow somewhere along the way they switched me from the unlimited free plan to the one gig plan without me even realizing what was going on. Needless to say, as soon as I saw a bill for the mobile part, I got rid of Xfinity mobile and went to the free had they not done that to me? I would’ve kept the Xfinity mobile because the price was great and the service was great.

Each monthly I have spend time calling in to get my bill corrected. bill should be $53.32 with all the discounts they offered, however the bill continues to be upcharged to $109. Every month they tell me they have corrected it, and each month it's back to the same cycle of calling customer service and re-explaining what the previous individual did.

This is absurd.

added review- I suggest you report this to the FTC. I did They suggested the review- complaints sent to them, they do not review complaints made to other Websites. Go to ftc.gov
Trust pilot however does help other people from fraud like all of us.