Raine was very very helpful and patient. She made me feel like I was apart of the team! With sending pictures, investigating! We tackled the problem and solved it without the technician having to com... Voir plus
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Lisez les avis des autres
Sensitive to customer concerns, Patient in listening to customer, And Tiana stayed in touch with me thru texting until I got home from work and after I got home, to trouble- shoot and connect my wi... Voir plus
A huge thanks to Tiana for all the help! She was incredibly patient throughout the entire process and stayed on top of everything with great follow-ups to ensure the connection was stable. Her experti... Voir plus
Im not the biggest fan of your proprietary ways of distributing internet. With that being said I am a fan of Customer Service provided in times of need. Dayna helped me with my latest issue by quickl... Voir plus
À propos de l'entreprise
- Fournisseur d'accès Internet
- Cablô-opérateur
- Fournisseur de connexion internet
- Service internet et téléphone
Écrit par l'entreprise
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Coordonnées de contact
1429 Chase Ct , 46032, Carmel, Etats-Unis
- (888) 609-0681
- xperts@xiber.net
- xiber.net
4,7
Excellent
173 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very patient and helpful
Very patient and helpful, Benjamin ran an update for our router that appears to have ironed out speed/stability issues and stayed in contact through the troubleshooting process
3 novembre 2023
Avis spontané
Chat feature
I could use the chat feature and didn’t have to wait long for someone to help me. It was a real human and not a chat bot and I was able to get my issue resolved quickly.
27 octobre 2023
Avis spontané
Benjamin was super helpful
Benjamin was super helpful, quick and charming. Fixed my wifi issue with no problems since and now I don't hate xiber!
27 octobre 2023
Avis spontané
I was told by the representative that…
I was told by the representative that they would look into the matter and they were very prompt and professional and I'm very satisfied with their service they fixed the matter.
12 octobre 2023
Avis spontané
Awesome service from Benjamin!!
11 octobre 2023
Avis spontané
Benjamin Was Great!
Benjamin was real helpful and friendly. He gave me advice on how to situate my wired connection since I wanted ethernet from the living room to the office.
1 octobre 2023
Avis spontané
Xiber customer support is top tier
Benjamin was IT support for me as well as the first person I talked to through Xiber. for me from initial start up of the service, I have never had such knowledgeable and competent support from previous internet providers. I’m excited to try the service for the first time and know I will be good hands if I run into any problems in the future.
29 septembre 2023
Avis spontané
Benjamin Was on Point
Prompt and friendly response from Benjamin. Hope I can work with them the next time I have an issue.
29 septembre 2023
Avis spontané
5-Star Support
Talked with support when I was having an issue, and they were very friendly, helpful, and great at troubleshooting!
25 septembre 2023
Avis spontané
Router Update
Benjamin was very helpful and answered all my questions. Great attitude as well.
11 septembre 2023
Avis spontané
Benjamin, top tier
Benjamin was friendly, knowledgable, and professional in assisting me with getting acclimated to the new internet services
7 septembre 2023
Avis spontané
Excellent help
Benjamin was very helpful and informative on what I needed
6 septembre 2023
Avis spontané
Excellent!
5 septembre 2023
Avis spontané
He was beyond helpful
He was beyond helpful, especially since the error was all on my end.
31 août 2023
Avis spontané
Ben w a s great and patient
28 août 2023
Avis spontané
Outstanding effort in drilling down to the NAT issue I have been having.
The issue was resolved in a timely manner with little to no effort on my end. Way to go!!
20 août 2023
Avis spontané
Benjamin ably answered my questions..
Benjamin ably answered my questions... I haven't moved yet so don't have the service yet. but my preliminary questions are answered
15 août 2023
Avis spontané
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