XS Avis 

397
•
TrustScore 4 sur 5

3,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

today it my 8th day already waitting for just 21usd , and show pending , and support said under review , so what méan when platform hôld on 21usd for almost 8 days and just put status under review fo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent Support by Paula - Best Broker Service. I had an amazing experience with XS support. I was facing an issue with my address verification and Paula from the support team helped me in a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent broker with outstanding customer support. Special thanks to Mr. Adly Sami for his professionalism, responsiveness, and continuous support. Funding is very easy and flexible, with mul... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ôi trời, tôi đã mất cả tiếng đồng hồ để chọn và so sánh từng loại tài khoản. Thật sự là một thử thách, không đùa đâu 😂 Cuối cùng, tôi chọn phiên bản Pro vì nhiều lý do. Tôi thích scalp lệnh, nên đ... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Courtier en finances
  2. aussi dans
  3. Agent de change
  4. Banque d'investissement
  5. Conseil en investissement
  6. Institution financière

Écrit par l'entreprise

XS is your trusted multi-asset global broker. Using the latest technology, our clients have access to over 1000 tradable CFD instruments.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

397 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(397)

30 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Minha experiência de trading...

Minha experiência de trading tem sido bastante sólida, com spreads competitivos e deslizamento mínimo. A plataforma funciona bem, mesmo em períodos de alta volatilidade do mercado. Os saques são processados de forma confiável, mas um tempo de processamento mais rápido seria uma melhoria. O atendimento ao cliente é útil, mas poderia ser mais ágil. Uma corretora confiável para traders que valorizam estabilidade e execução. Lembre-se deste comentário, pois quando voltarem, vão confirmar que a experiência é incrível.

7 mars 2025
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Réponse de XS

Caro Sérgio,

Muito obrigado pela sua avaliação positiva no XS.com. Ficamos contentes por saber que está a desfrutar de uma experiência perfeita. O nosso objetivo é fornecer-lhe um serviço impecável e os seus comentários ajudam-nos a melhorar continuamente. Saber que estamos a corresponder às suas expectativas motiva-nos a continuar a proporcionar a melhor experiência possível.

Os nossos melhores cumprimentos,
XS Team

Noté 5 sur 5 étoiles

He estado operando con XS.com durante…

He estado operando con XS.com durante un tiempo y ha sido una gran experiencia. La ejecución es rápida y los spreads son competitivos. Los retiros llegan sin demoras, lo cual es una gran ventaja. Su equipo de soporte es útil, aunque siempre hay margen de mejora. La seguridad y la transparencia parecen estar bien gestionadas. Si alguna vez opera aquí, no sentirá que está sacrificando nada, ya que la experiencia es agradable y SENCILLA. En general, diría que XS.com es una excelente opción para traders que buscan confiabilidad.

7 mars 2025
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Réponse de XS

Estimado Pablo,

Gracias por tomarte el tiempo de compartir tu reseña positiva en XS.com. Como usted ha mencionado, la fiabilidad es uno de nuestros valores fundamentales, junto con la creación de una experiencia fluida y fácil de usar. Comentarios como el tuyo nos impulsan a seguir mejorando y ofreciendo el mejor servicio posible. Agradecemos sinceramente su apoyo y esperamos formar parte de su viaje comercial.

Saludos cordiales,
XS Team

Noté 5 sur 5 étoiles

Plataforma Decente, Mas Com Algumas Questões

A XS funciona bem, sem grandes preocupações. A plataforma é fácil de navegar e as ordens são executadas sem problemas na maior parte do tempo. No entanto, há momentos em que a execução é um pouco lenta, o que pode ser frustrante, especialmente durante períodos de alta volatilidade. Os depósitos foram rápidos, mas o processo de saque demorou mais do que o esperado. As taxas são razoáveis em comparação com outras corretoras e não notei cobranças ocultas. O suporte ao cliente responde, mas leva um tempo. Se melhorassem a velocidade de execução, a experiência seria muito melhor◉_◉

7 mars 2025
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Réponse de XS

Caro Rafael,

Agradecemos o seu tempo para deixar uma avaliação positiva no XS.com. Uma das nossas principais prioridades é proporcionar aos nossos negociadores uma experiência perfeita, e comentários como o seu ajudam-nos a aperfeiçoar e melhorar ainda mais as nossas ofertas. Apreciamos verdadeiramente o seu apoio e continuaremos a trabalhar para lhe proporcionar a melhor experiência de negociação possível.

Com os melhores cumprimentos,
XS Team

Noté 5 sur 5 étoiles

Mình khuyên mọi người thực sự nên xem…

Mình khuyên mọi người thực sự nên xem xét đến tính AN TOÀN của các nhà môi giới --- không quan trọng họ hứa hẹn phần thưởng gì và họ cung cấp mức chênh lệch bao nhiêu, điều quan trọng là tiền gửi của bạn có thể RÚT mà không có vấn đề gì và họ không cố ý rút tiền trong tài khoản của bạn. Đã xảy ra với tôi một vài lần, mặc dù tôi đã giao dịch tốt. Từ đó, tôi chuyển sang XS.com và sẽ chỉ giao dịch với broker này từ bây giờ.

7 mars 2025
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Réponse de XS

Xin chào,

Cảm ơn những đánh giá của bạn! Chúng tôi vui mừng khi biết XS.com đã đáp ứng được nhu cầu của bạn một cách hiệu quả. Chúng tôi cam kết cung cấp trải nghiệm giao dịch liền mạch, phản hồi tích cực của bạn giúp chúng tôi có thêm động lực. Nếu bạn cần bất kỳ sự trợ giúp nào hoặc có thắc mắc gì thêm, vui lòng liên hệ với đội ngũ hỗ trợ.

Trân trọng,
Đội ngũ XS

Noté 5 sur 5 étoiles

Everyone is aware of how different demo…

Everyone is aware of how different demo stands from the real. But I joined the company xs.com through a demo competition and started to explore what they give after this 🔍 standard account and btc/usd with 1:500 leverage, isn’t it fun? That’s how I decided to go live there. Not only cryptos are good on the platform though. It’s spot metals that I operate very well here, with a fast platform and intuitive trading on mt5 it is a no-brainer, actually. So recommended!👍

7 mars 2025
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Réponse de XS

Dear Ulises,

Thank you for taking the time to leave a positive review on XS.com. Our demo account is a great way to get started, and we’re honored that you chose us to continue your trading journey. It’s amazing to have traders like you on our platform, and we’re committed to providing you with the best tools, resources, and trading conditions to support your success. Your trust means a lot to us, and we look forward to being a part of your continued growth.

Best regards,
XS Team

Noté 4 sur 5 étoiles

Nice Experience

I’ve been with XS.com for a little while, and it’s a pretty decent broker. Deposits and withdrawals are swift, and the platform’s smooth for the most part. Spreads are okay, though I’d love to see them tighter. Customer support has been responsive, but I haven’t had to deal with too much yet. It's a solid broker, but there’s room for improvement in the spread department.

7 mars 2025
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Réponse de XS

Dear Diego,

Thank you for your positive review on XS.com. It’s great to know that you’ve trusted us for such a long period of time, as we aim to build lasting relationships with our traders. Your feedback is incredibly valuable and helps us continually improve to meet your needs. We look forward to supporting you for many more successful trades ahead.

Best regards,
XS Team

Noté 5 sur 5 étoiles

المنصة تعمل بسلاسة

المنصة تعمل بسلاسة، والمعاملات تتم معالجتها بدون مشاكل. كل شيء يبدو موثوقًا، مما يجعل التداول سهلًا ومريحًا.

7 mars 2025
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Réponse de XS

مرحبا محمد،

شكرًا لتقييمك الرائع! نحن مسرورون حقًا بسماع أن XS.com قد تمكنت من تلبية احتياجاتك بفعالية. نحن ملتزمون بتوفير تجربة تداول سهلة ومرنة، وتعليقك الإيجابي يحفزنا. إذا كنت بحاجة إلى أي مساعدة أو لديك استفسارات إضافية، فلا تتردد في التواصل معنا.

أطيب التحيات،
فريق XS

Noté 4 sur 5 étoiles

خدمة جيدة

- سحب سريع
- خدمة دعم احترافية
- منصة التداول تعمل بسلاسة
- قد يحتاجون لمراجعة متطلبات الإيداع، مع ذلك
بالمجمل، كانت تجربتي حتى الآن قوية.

7 mars 2025
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Réponse de XS

مرحبا ناصر،

نحن ممتنون حقًا لتقييمك الإيجابي لـ XS.com. شكرًا للاعتراف بميزات وفوائد منصتنا. نحن نهدف إلى تجربة تداول موثوقة وفعالة، ونحن سعداء لأننا وُفقنا في تلبية توقعاتك. إذا كان هناك أي شيء آخر يمكننا القيام به لتحسين تجربتك، فلا تتردد في إعلامنا. شكرًا لثقتك بـ XS.com.

أطيب التحيات،
فريق XS

Noté 4 sur 5 étoiles

يبدو أنهم يقومون بالكثير من التحديثات…

يبدو أنهم يقومون بالكثير من التحديثات الجيدة.
هناك خدمة النسخ التي بدأوا في تقديمها
والذكاء الاصطناعي الذي يساعد بعض المتداولين في التداول.
والآن حصلت على برنامج VIP أيضًا، مع شروط تداول أفضل.
ما زلت أعتقد أن الوسيط يمكن أن يكون أكثر توجيهًا نحو العميل، ولكن الطريقة التي دفعوا بها أنفسهم هذا العام مذهلة بالنسبة لي.
آمل أن يواصلوا التقدم في هذا الاتجاه، وسأبقى معهم بالتأكيد.

7 mars 2025
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Réponse de XS

مرحبا قتيبة،

شكرًا لتقييمك لـ XS. إرضاءك يعتبر أمرًا مهمًا بالنسبة لنا، حيث يكمن أحد أهم أهدافنا الرئيسية في جعل منصتنا سهلة الاستخدام للمستخدمين. نحن نعمل بجد باستمرار لتحسين خدماتنا، ونسعى لتجاوز توقعاتك. تعليقاتك تساعدنا حقًا على تحقيق ذلك. إذا كنت بحاجة إلى مساعدة أو كان لديك المزيد من الأفكار لمشاركتها، فقط اسمح لنا بمعرفتها. دعمك يعني الكثير بالنسبة لنا، ونحن هنا للمساعدة.

أطيب التحيات
فريق XS

Noté 5 sur 5 étoiles

XSを選んだ理由は

XSを選んだ理由は、複数の金融機関から規制を受けているのを知ったからです。信頼できて、日本語サポートもあるというのは基本ですができていないブローカーも多いです!取り扱い銘柄の種類も豊富ですがUSD/JPYをメインにトレードしています。最近の日銀の政策変更のおかげで動きが読みやすく、今後どうなるかワクワク!

6 mars 2025
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Réponse de XS

素敵なレビューをありがとうございます!XS.comがお客様のご要望にお応えできていることを大変嬉しく思います。私たちはシームレスな取引体験の提供に努めており、皆様からの前向きなフィードバックが私たちの原動力になっています。もしご質問やサポートが必要な場合は、どうぞお気軽にご連絡ください。

XSチーム

Noté 4 sur 5 étoiles

ข้อดีข้อเสียของโบรกเกอร์นี้

ข้อดี:
-เราชอบ MetaTrader 4 และ 5 เพราะเป็นแพลตฟอร์มคลาสสิกที่ควรค่าแก่การรักษาไว้
-มีใบอนุญาตประมาณ 5 ฉบับซึ่งช่วยเพิ่มความมั่นใจ
ข้อเสีย:
-เนื้อหาการศึกษามีแค่ในรูปแบบบล็อกจริง ๆ เขาควรมีวิดีโอเพื่อให้เรียนรู้ได้ง่ายขึ้น

5 mars 2025
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สวัสดีครับ

เรารู้สึกซาบซึ้งกับรีวิวดีๆจากคุณเกี่ยวกับ XS.com เป็นเรื่องที่น่ายินดีที่ทราบว่าฟีเจอร์ของ
แพลตฟอร์มของเรามีประโยชน์ต่อคุณ ความพึงพอใจของลูกค้าคือสิ่งที่เราให้ความสำคัญ
เป็นลำดับแรก เรารู้สึกทราบซึ้งที่คุณเห็นถึงความพยายามของเราหากมีอะไรที่เราสามารถ
พัฒนาให้ดีขึ้นได้โปรดแจ้งให้เราทราบขอบคุณอีกครั้งที่เลือกใช้ X.com


ขอแสดงความนับถือ
ทีมงาน XS

Noté 5 sur 5 étoiles

สำหรับเรานะเราว่าที่นี่เป็นตัวเลือกที่ดี…

สำหรับเรานะเราว่าที่นี่เป็นตัวเลือกที่ดีนะไม่ได้มีข้อเสียอะไรมากมายและการให้บริการก็ไม่มีปัญหา

-แพลตฟอร์มใช้ MT5 ซึ่งเป็นตัวเดียวที่เราใช้เทรดมาตลอด
-การฝาก-ถอน ทำงานได้ดีเราลองทำธุรกรรมไปเมื่อเร็ว ๆ นี้ ก็ไม่มีปัญหาอะไร
-บัญชีที่มีสเปรดต่ำก็มีให้เลือกอยู่นะ
-สินทรัพย์ที่เทรดได้ก็มีครบทั้งคริปโตและฟิวเจอร์ส
สรุปแล้วเราคิดว่าที่นี่มีครบแทบทุกอย่างที่ต้องการสำหรับการเทรด!

15 janvier 2025
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Réponse de XS

สวัสดีครับ

ขอบคุณมากสำหรับการรีวิวที่ยอดเยี่ยมของคุณ! เราดีใจที่ XS.com สามารถ
ตอบสนองต่อความต้องการของคุณได้อย่างมีประสิทธิภาพ เรามุ่งมั่นที่จะมอบ
ประสบการณ์เทรดที่ราบรื่นและความคิดเห็นเชิงบวกของคุณช่วยเป็นแรงผลักดัน
ให้เราพัฒนาต่อไป หากคุณต้องการความช่วยเหลือเพิ่มเติมหรือมีข้อสงสัยใด ๆ
โปรดแจ้งให้เราทราบ

ขอแสดงความนับถือ
ทีมงาน XS

Noté 4 sur 5 étoiles

Rất là tuyệt khi họ tung ra AI…

Rất là tuyệt khi họ tung ra AI Insights, sàn giao dịch thứ 2 mà mình biết đã làm điều này. Có vẻ như nó đến từ Hoc-Trade, mình không biết gì về nó. Nhưng mình đã thử, nó tuyên bố sẽ tinh chỉnh các chiến lược giao dịch và giảm rủi ro, nhưng với mình, có vẻ như không dễ sử dụng cho lắm. 🤯 Mình vẫn vui vì họ đang tiến theo hướng này, hy vọng họ tích hợp nó vào quy trình giao dịch nhiều hơn. Mình nghĩ là nếu không có bất kỳ AI nào hỗ trợ, quy trình giao dịch sẽ trở nên hơi khó khăn trong tương lai. Mình biết những người đã sử dụng Chatgpt để biên soạn dữ liệu cho các tài sản mà họ muốn giao dịch... XS là một sàn giao dịch tốt, cộng thêm tính năng này, đã đưa họ lên một tầm cao mới.

27 février 2025
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Réponse de XS

Xin chào Quang,

Chúng tôi thực sự trân trọng các đánh giá tích cực của bạn về XS.com. Thật hữu ích khi biết rằng các tính năng trên nền tảng đã mang lại lợi ích cho bạn. Đảm bảo sự hài lòng của bạn là ưu tiên hàng đầu của chúng tôi và rất cảm ơn vì bạn đã ghi nhận những nỗ lực của đội ngũ. Nếu chúng tôi có thể làm gì thêm để nâng cao trải nghiệm của bạn, vui lòng cho chúng tôi biết. Cảm ơn bạn một lần nữa vì đã chọn XS.com.

Trân trọng,
Đội ngũXS

Noté 4 sur 5 étoiles

موثوق ولكن يحتاج لتحسين

يوفر شروط تداول جيدة، تنفيذ سلس، وفروقات أسعار عادلة. إنه مستقر، والطلبات تتم معالجتها بكفاءة. السحوبات عادة ما تتم في الوقت المحدد، لكن في بعض الأحيان تحدث تأخيرات. إحدى المناطق التي يمكن تحسينها هي دعم العملاء، حيث تختلف أوقات الاستجابة. على أي حال، XS.com هو وسيط
موثوق للمتداولين الذين يبحثون عن بيئة تداول متوازنة وجيدة.

28 février 2025
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Réponse de XS

مرحباً شمس،

نقدر حقاً تقييمك الإيجابي لـ XS.com. من دواعي سرورنا معرفتنا بأن ميزات منصتنا قد كانت مفيدة لك. الحرص على رضاك هو أولويتنا، ونحن ممتنون لاعترافك بجهودنا. إذا كان هناك أي شيء آخر يمكننا القيام به لتعزيز تجربتك، فلا تتردد في إعلامنا. شكراً مرة أخرى لاختيارك XS.com.

أطيب التحيات،
فريق XS

Noté 5 sur 5 étoiles

"الانتقال إلى الحساب الاحترافي

تفاجأت لرؤية أنهم يطلبون فقط 500 دولار لحساب PRO. كنت أظن أنه سيكون بالآلاف أو أكثر 😅
لكن هذه الشروط الجيدة مقابل 0.5 ألف فقط 😂، وهو أمر مناسب لي، وسأستمر في التداول به لفترة طويلة! أحب أنه لا توجد عمولة على حسابي، ويمكنني التداول فقط مع الفروقات."

28 février 2025
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Réponse de XS

مرحبا سامي،

شكرًا لتقييمك الرائع! نحن مسرورون حقًا بسماع أن XS.com قد تمكنت من تلبية احتياجاتك بفعالية. نحن ملتزمون بتوفير تجربة تداول سهلة ومرنة، وتعليقك الإيجابي يحفزنا. إذا كنت بحاجة إلى أي مساعدة أو لديك استفسارات إضافية، فلا تتردد في التواصل معنا.

أطيب التحيات،
فريق XS

Noté 4 sur 5 étoiles

A diverse broker

I enjoy the variability of trading contracts with xs!
Whatever you need from forex to energies, with the average spread eur/usd 1.1 what a pleazure

26 novembre 2024
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Réponse de XS

Dear Wei,

Thank you so much for taking the time to share your positive review on XS.com! It's great to hear that you're enjoying your experience with us and that our trading conditions are meeting your expectations. Feedback like yours is incredibly valuable, as it helps us better understand our traders' needs and continuously refine our services. We're here to support you every step of the way and are excited to be part of your trading journey for a long time to come.

Best regards,
XS Team

Noté 5 sur 5 étoiles

born in Australia

born in Australia, just like crocodile Dundee. Same colors, too.
That's where the similarities end for me =(((T
his is NOT a fun broker, at all. There's no 'hype' feature, theres no hype competitions or bonuses, really. Its all very sterile and dull.
But I noticed, for profits, it works out. If I put my head down and work, I come out on top, thats what this broker does to my mindset.
But gotta say, I enjoyed trading a lot more with options, and just random stuff, without concerning myself with MTs and EAs.

28 février 2025
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Réponse de XS

Dear Roberto,

Thank you so much for your positive review on XS.com. As you mentioned in your feedback, we've built XS.com with a solid structure, leaving no room for error while prioritizing our traders' needs. We also focus on maintaining a user-friendly interface, avoiding unnecessary complexity and honing in on what truly matters. Your insights motivate us to continue improving and providing the best possible trading experience.

Best regards,
XS Team

Noté 4 sur 5 étoiles

لا أعرف ما الذي جعلني أفكر هكذا

لا أعرف ما الذي جعلني أفكر هكذا، ولكن كلما زادت تنوع الخيارات التي يقدمها الوسيط، كلما بدت الأمور غريبة أكثر… أقصد، أليس من الأسهل توفير شروط تداول مرنة على حساب واحد أو تخصيصها فقط للخيارات القياسية والمحترفة؟ ولكن، على الرغم من هذه الميزة، كان التداول هناك مريحًا. كانت الشروط ثابتة إلى حد كبير:
- رافعة مالية مرنة وديناميكية على الأزواج الرئيسية بحد أقصى 2000x
- توفر حسابات السنت لاختبار استراتيجياتي
- منصة MT5
- أصول العقود الآجلة
تلك الميزات التي تم ذكرها كانت كافية بالنسبة لي لأعتبر هذا الوسيط خيارًا جيدًا لتداولي المستمر.

27 février 2025
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Réponse de XS

مرحبا بلال،

نقدر حقاً تقييمك الإيجابي لـ XS.com. من دواعي سرورنا معرفتنا بأن ميزات منصتنا قد كانت مفيدة لك. الحرص على رضاك هو أولويتنا، ونحن ممتنون لاعترافك بجهودنا. إذا كان هناك أي شيء آخر يمكننا القيام به لتعزيز تجربتك، فلا تتردد في إعلامنا. شكراً مرة أخرى لاختيارك XS.com.

أطيب التحيات،
فريق XS

Noté 1 sur 5 étoiles

The company is a complete scam

The company is a complete scam - at least the Seychelles branch where I registered. I traded with them for almost 1.5 years, using various strategies, and finally made a profit of around $4,000 USD. My trade durations ranged from a few seconds (especially during economic releases) to several hours, with a trading frequency of 3-5 trades per month. Nearly one-third of my trades ended in losses. The company refused to process my withdrawal, claiming that my trades "exploited price differences caused by pricing delays." When I questioned them, they failed to explain: - why I supposedly exploited price delays but only traded 3-5 times per month, instead of every minute or tick; - how I could have benefited from pricing delays when some of my trades lasted several hours; - why one-third of my trades resulted in significant losses if I were supposedly manipulating pricing discrepancies.
Avoid these scammers at all costs. If you still want to trade with them, register under CySEC or ASIC branches - otherwise, they will refuse to let you withdraw your profits.

26 février 2025
Avis spontané
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Réponse de XS

Dear Dmitrii,

Thank you for sharing your feedback with us. We value open communication and are committed to delivering a seamless experience through solid processes. I will personally ensure your feedback is directed to the appropriate department for evaluation. To assist us further, please provide additional information so we can locate your details in our system. We appreciate your support and remain available for any additional questions or information you may need.

Best regards,
XS Team

Noté 1 sur 5 étoiles

No withdrawal of profits

Further update for my case: reversal of profit made of USD 127,888

I opened MT5 account (1131884) with XS on December 6, 2024, and deposited $38,000. On December 5, 2024, Donald Trump was elected as the next president, and I anticipated that the U.S. equity market and gold prices would rise due to the tariff war. This strategy worked for me and resulted in profits of USD 127,888.

However, on January 23, 2025, I received an email from XS notifying me of the termination of my account, citing "abuse of the Company’s trading conditions. and using swap arbitrage strategy" Following this, I submitted four withdrawal requests, all of which were declined by XS. I then filed a complaint with their compliance team and I got their conclusive email on 10 Feb 2025 to reverse the profit made in my account of USD 127,888 and allowing to withdraw only USD 18,000 from my original deposit by citing use of swap arbitrage strategy.

I have given the below justification and I have clear evidence and facts that it was never the case of using a swap arbitrage strategy

1. There are no future contracts available in my Mt5 trading account. There is no swap arbitrage to buy Spot and futures contracts and abuse the XS platform.
2. I opened my account (1131884) with XS on December 6, 2024, and deposited $38,000. On December 5, 2024, Donald Trump was elected as the next president, and I anticipated that the U.S. equity market and gold prices would rise due to the tariff war. Accordingly, I invested in gold and indices, resulting in profits of USD 127,888. This XS can't be considered as an abuse of the swap strategy when I have booked profit based on my strategy.
3. In the same situation, if I could have blown my account and made losses - would XS refund my losses, saying swap arbitrage abuse? XS has an issue when we retailers like us make profits and withdraw it, due to B-booking business model. but they have no right to stop my withdrawals as a regulated broker.
4. I have accounts with other CFD brokers as well, where I have also taken long positions in gold and indices in the same manner to reduce my broker risk (diversification of investment).

I would recommend staying away from this broker, where withdrawal of profit is a big issue.

10 février 2025
Avis spontané
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Réponse de XS

Dear Sarita,

Thank you for reaching out. Based on our investigation, we have identified unusual activity related to swaps, which goes against our terms and conditions. We understand this may be concerning, and we encourage you to contact our customer support team if you have any questions about our terms and conditions. They’ll be happy to assist you and provide any necessary clarification.

Best regards,
XS Team

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