Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

É compensador ter a possibilidade de ter um filme baixado no meu computador para eu assistir quando eu quiser sem correr o risco de não poder mais assistí-lo se o mesmo sair do catálogo do streaming f... Voir plus

Noté 1 sur 5 étoiles

Nothing that interests me works. Netflix doesn't work. Amazon doesn't work. DRM doesn't work. I've been trying to fix it for months with technical support, they always tell me to wait for the n... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I purchased a lifetime license for Y2Mate One in 2023, and I have been able to use it ever since with no additional payments. The program downloads YouTube videos in any quality I want, along with sub... Voir plus

Noté 5 sur 5 étoiles

Verry good software sometimes it breaks for some sources but i've learned to stay on a working version until it doesn't work anymore then update and hope it works or wait a few versions. I have con... Voir plus

À propos de l'entreprise

  1. Entreprise de logiciels

Écrit par l'entreprise

Y2Mate DRM Downloader enables you to download videos from Netflix, Disney Plus and 100+ streaming media in up to 1080p. Y2Mate is your best mate to enjoy videos offlline anytime, anywhere!


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

37 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,0

Tous les avis

(37)

12 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great

Great downloader and if je have problems they fix it for you

25 septembre 2024
Avis spontané
Noté 4 sur 5 étoiles

It's a good Downloader to Download…

It's a good Downloader to Download Videos on Joyn and other Streaming-Services.
From Time to Time there are some Problems with Downloads but with new Update it was fixed.
Minus one Star because not all Videos i cant download in HD or Full HD.

26 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

It hasn't worked for many months

Nothing that interests me works.
Netflix doesn't work.
Amazon doesn't work.
DRM doesn't work.
I've been trying to fix it for months with technical support, they always tell me to wait for the next update.
The updates carried out over 3 months never led to a solution to the problem.
Attention everyone they are not professional!!!!!!!!!!!!!
Be wary

16 mai 2024
Avis spontané
Logo de y2mate.ch

Réponse de y2mate.ch

We sincerely apologize for the inconvenience and frustration you have experienced with our service. We understand how disappointing it must be when key platforms do not work as expected.
Your feedback is invaluable to us, and we assure you that your concerns have been reported to our development and support teams for further review. If you are willing, please reach out to us directly with your account and system details so we can investigate your case more specifically.
We appreciate your patience and honest feedback. Our goal is to provide a reliable experience and your comments help us improve. If there is anything else we can do, please don’t hesitate to let us know.

Noté 4 sur 5 étoiles

I'm not entirely happy because lately…

I'm not entirely happy because lately there have been problems with downloading movies from SKYSHOWTIME

29 avril 2024
Avis spontané
Logo de y2mate.ch

Réponse de y2mate.ch

Thank you for taking the time to describe your experience. We sincerely apologize for the inconvenience and frustration you have encountered while using our service. Your feedback regarding the issues with series downloads, DRM recognition, and our support response is very important to us.
We regret the confusion about product compatibility and subscription usage, and we apologize if our communication did not help clarify these aspects in a timely or effective manner. Your remarks about payment options are also noted, and we will pass them to our management team as we work to improve our service transparency and support channels.

If you are still experiencing issues or wish to discuss your case further, we encourage you to contact our support team again and reference this message. We are here to help, and your feedback will directly contribute to improving our policies and support for all users.

Noté 4 sur 5 étoiles

Love it, but could be better

Everything is great! I love it!

My only critiques are that on Netflix the new ones I can't get because it's too high quality to get. And that I can't get videos on others, like PureFlex, for example.

Another problem I have is that my computer crashed. So, I had to repurchase again, despite the fact that I bought the lifetime one and it was suppose to go to 3 different other computers. I tried to get it back onto my computer after it was fixed, but it was unsuccessful. So, I had to repurchase for the lifetime one again.

What's to say that I will have to repurchase again, and how can I get reimbursed for the false advertisement of 3 different computers and for repurchasing that was a fail?

Other than those things, I am happy and grateful to you! So, thank you! :)

26 avril 2024
Avis spontané
Noté 4 sur 5 étoiles

A pretty good and easy to use program the many negative reviews

Despite the many negative reviews, I actually had positive experiences with the program. If there were technical errors, I was helped quickly and if the program didn't work properly, you had to be patient because an update would come sooner or later. If download problems occurred, they also occurred with other providers. So overall I'm happy.

26 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Verry good software sometimes it breaks…

Verry good software sometimes it breaks for some sources but i've learned to stay on a working version until it doesn't work anymore then update and hope it works or wait a few versions.

I have contacted them 1 time for a problem and they replied a few days later.

1 août 2023
Avis spontané
Noté 1 sur 5 étoiles

after the client pays them, they are no longer interested in the client

Zero help, zero attention to clients. I came to their website searching for a ViX downloader, I paid for a 1-month subscription, downloaded a few series and suddenly the downloader stopped working. I thought these series were not downloadable, but before my subscription expired, I decided at least to check the series I did download and paid attention to, I missed a few episodes here and there. I added these episodes and ... the downloader refused to download... I checked already downloaded episodes and for 99% of them, the downloader started to recognize them as DRM files, although a few days before the downloader used to download them as YouTube videos. I contacted the support and got ZERO help, but they told me I bought the wrong downloader. Wrong downloader? After 3 weeks and 24362513462 emails, I sent them during these 3 weeks? I had some problem, couldn't log in, and something else, and in each email, I mentioned the ViX downloader and always asked them about ViX. But anyway, the downloader stopped working 3 weeks after I paid for it. I sent them all proofs and logs and screens where it was clearly understood I downloaded only from ViX and I also sent them screens of my previous emails where I always was talking only about ViX and not YouTube. Yes, I saw it was a YouTube downloader, but it worked and I thought it was just the name, besides, I told them a lot of times about ViX. All I asked was to refund 25% or give me 1 week of subscription because their downloader worked only 3 weeks. I got nothing, ZERO attention, ZERO help, ZERO amiability. Not recommended to never buy any service where there is no PayPal option, all scammers and fraudsters are afraid of PayPal disputes, and the only credit card payment option is like a red flag for fraud, because opening a dispute for credit card payment is complicated.

17 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Y2MATE changes subscription prices without the customer's consent

Y2MATE changes subscription prices and takes the money without the customer's consent.
I bought Y2Mate DRM Downloader (All-in-One) annually subscription on 12-24-2022 for USD 38.93
This year on 12-24-2023, they renewed my subscription automatically with the amount of USD 59.9 and without asking my consent they took this amount from my card.
When I asked for explanations and asked to return my money, their answer was:
"The one you purchased was a subscription order, which was set to renew every year. We will cancel the subscription and stop the auto-renewal of order #in_1OQuVQGB6fTT...., you won't be charged for the next billing period.

Per our refund policy, I am afraid that we cannot accept the refund request for the renewal order. "
On their website, in the Purchase Policy section, it says:
"Refund Circumstances and Details:
Y2Mate offers a subscription plan for a monthly or yearly basis, so if you are not satisfied with the service, you can cancel or pause the subscription plan at any time. The cost of that month would be deducted, however, from the next month, we won't charge the subscription fee."

I also wrote to them about this but they did not reply.
I do not advise anyone to deal with these thieves.

24 décembre 2023
Avis spontané
Logo de y2mate.ch

Réponse de y2mate.ch

Thank you for sharing your feedback and concerns regarding your experience with our subscription renewal and pricing. We sincerely apologize for any confusion or inconvenience this has caused you.
The automatic renewal is a standard part of our subscription policy to ensure uninterrupted service, but you are always able to manage or cancel your subscription at any time through your account settings. We also strive to provide advance notifications regarding any changes to our pricing structure.

Regarding your refund request, we regret that, as stated in our purchase policy, renewal payments are generally non-refundable. However, we value every customer and are currently reviewing our processes to make them clearer and more transparent for all users. We will share your feedback with our team to help us improve.

If you need further assistance or wish to discuss your case in more detail, please contact our support team directly. We are committed to addressing your concerns and providing a better experience in the future.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus