I had a great experience with Hansen at Yale. He was professional, friendly, and went above and beyond to resolve my issue quickly and efficiently. It’s rare to find such attentive customer service th... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Part arrived in time and works as described. Cannot understand why you offered me a discount when ordering if I sign up with my email ? Considering the discount wasn’t applied but you now have my em... Voir plus
L'entreprise a répondu
I needed a battery for a Yale Home Alarm hub but their website does not list the correct one for sale (hence not 5*). However, a quick message exchange with Sean at the Customer Support Team sorted t... Voir plus
L'entreprise a répondu
The spring cassettes for my Connexis L1 door lock failed and I could not locate online. I emailed Yale for help and my enquiry was picked up by Sean the next working day. He was very helpful and my pa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de verrous
- Magasin de matériel de surveillance
- Magasin d'équipement de sécurité
- Agence de sécurité
- Installateur de systèmes de sécurité
- Fournisseur de systèmes de sécurité
À propos de Yale Home UK
Écrit par l'entreprise
Yale are trusted by millions of people to keep the things that matter most - our homes, families and belongings - safe. Every day.
We were there for your grandparents (and probably theirs), and we will be here for you and the next generation. Because when we do things, we do them properly.
Coordonnées de contact
School Street, WV13 3PW, Willenhall, West Midlands, Royaume-Uni
- +44 (0)1824 731141
- yalehome.co.uk
4,1
Bien
9 k avis
A répondu à 89 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Consistently supportive
Consistently over the years offering first class and responsive post sales and installation telephone support for home alarm based DIY systems
17 mars 2026
Avis spontané
Réponse : Yale Home UK
Thank you for taking the time to leave us this great review. We’re glad to hear you had such a positive experience with us! - Yale UK
Dealt with Sean and he helped me…
Dealt with Sean and he helped me recover a key for a safe that I have had many years. Also answered my emails promptly and kept me well informed with the process and timescales. Great service.
18 mars 2026
Avis spontané
Réponse : Yale Home UK
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided by Sean and will pass on your fantastic comments. - Yale UK
I had a great experience with Hansen at…
I had a great experience with Hansen at Yale. He was professional, friendly, and went above and beyond to resolve my issue quickly and efficiently. It’s rare to find such attentive customer service these days—Hansen made the whole process smooth and stress-free. Highly recommend!
18 mars 2026
Avis spontané
Réponse : Yale Home UK
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided by Hansen and will pass on your fantastic comments. - Yale UK
Cameron customer care made everything…
Cameron customer care made everything easy great service
21 février 2026
Réponse : Yale Home UK
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided by Cameron and will pass on your fantastic comments. - Yale UK
Forget signing up for discount on order
Part arrived in time and works as described.
Cannot understand why you offered me a discount when ordering if I sign up with my email ?
Considering the discount wasn’t applied but you now have my email for marketing purposes .
21 février 2026
Réponse : Yale Home UK
Thank you for taking the time to leave this review. The discount needs to be manually applied with the code provided in your email. If you no longer to receive marketing emails from us, you can do this by unsubscribing on one of our emails. - Yale UK
I contacted Yale about my damaged key…
I contacted Yale about my damaged key for my safe as I forgot the electronic code Sean who dealt with me has absolutely brilliant my new key is on the way cant thank you enough Sean well done brilliant service
19 décembre 2025
Avis spontané
Réponse : Yale Home UK
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided by Sean and will pass on your fantastic comments. - Yale UK
Absolutely outstanding service from…
Absolutely outstanding service from Sean 🤩 He was professional, helpful and delivered excellent communication every step of the way. Thank you Sean
13 mars 2026
Avis spontané
Réponse : Yale Home UK
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided by Sean and will pass on your fantastic comments. - Yale UK
replacement small adhesive pads
I needed some replacement small adhesive pads for Door/Window contacts. Sean found the parts and dispatched them to me, with tracking number, in a very short space of time. Excellent service
12 mars 2026
Avis spontané
Réponse : Yale Home UK
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided by Sean and will pass on your fantastic comments. - Yale UK
I put one stars because no option for…
I put one stars because no option for zero Star in the last 3 days i try to contact yale support for my cctv for reconnect to my new router but nothing happened onestly
Waste brand
Waste support costumer
Waste CCTV
I'm suggesting to not buying yale any more
9 mars 2026
Avis spontané
Réponse : Yale Home UK
Thank you for bringing this to our attention. We’re sorry to hear that the service you received was not up to standard and want to assure you we take all feedback very seriously.
To give us more detail, please complete this online form by copying this address into your web browser: https://yale-smart-residential.kustomer.support/en_us/contact/uk-contact-form-r1Fjg5mdh
In the box "Reason for making contact today" please select "Raise a complaint" and we will contact you urgently to help.
Apologies again.
Yale UK team
Yale Home UK - Alarm Support
I needed a battery for a Yale Home Alarm hub but their website does not list the correct one for sale (hence not 5*). However, a quick message exchange with Sean at the Customer Support Team sorted things out. A battery was soon dispatched - and cheaper than potentially dodgy ones available on line!
9 mars 2026
Avis spontané
Réponse : Yale Home UK
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided by Sean and will pass on your fantastic comments. - Yale UK
The spring cassettes for my Connexis L1…
The spring cassettes for my Connexis L1 door lock failed and I could not locate online. I emailed Yale for help and my enquiry was picked up by Sean the next working day. He was very helpful and my parts issue was resolved the very same day and reasonable priced. Excellent Service.
9 mars 2026
Avis spontané
Réponse : Yale Home UK
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided by Sean and will pass on your fantastic comments. - Yale UK
Sean was super responsive and helpful…
Sean was super responsive and helpful in organising a replacement key for my safe. He made the whole process so easy. Many thanks!
9 mars 2026
Avis spontané
Réponse : Yale Home UK
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided by Sean and will pass on your fantastic comments. - Yale UK
Although I haven’t received the new key…Replacement Key
Although I haven’t received the new key as only brought it yesterday. But my experience so far has been excellent Sean has communicated with me and sorted my order out can’t fault him
5 mars 2026
Avis spontané
Réponse : Yale Home UK
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided by Sean and will pass on your fantastic comments. - Yale UK
Réponse : Yale Home UK
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided by Sean and will pass on your fantastic comments. - Yale UK
Getting a spare key
Easy site to navigate. Clear instructions to order the key I needed.
20 février 2026
Réponse : Yale Home UK
Thank you for taking the time to leave us this great review. We’re glad to hear you had such a positive experience with us! - Yale UK
The product has a fault.
The product has a fault.
The fault should have been picked up by quality control.
After communication,I had outlined that I was away on a trip and I would communicate about return/replacement When I was home.
The details of the communication were not taken more of and I received an email asking why I had not been in touch.
20 février 2026
Réponse : Yale Home UK
Thank you for taking the time to leave us this review. We are sorry to hear you were having issues. If you need any further assistance with this product please reach out to our customer support team on the link below - https://yale-smart-residential.kustomer.support/en_us/contact/uk-contact-form-r1Fjg5mdh, a member of our customer support team will then be able to look into this further. - Yale UK
Order correction required
I placed my order online and then realised that I had got the measurements wrong on some of the items. A simple phone call the following day allowed me to cancel the incorrect locks so that I could place a new order for the correct ones. I received the refund for the incorrect orders within 4 days. All the items that I received were quickly delivered, of the expected high quality and fitted with no problems. Thanks
19 février 2026
Réponse : Yale Home UK
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your fantastic comments. - Yale UK
Lost my master key to my safe and my…
Lost my master key to my safe and my request was looked after by Sean. Extremely helpful, all sorted and replacement key sent out on next day delivery. Sean could not have done any more, great customer service!
2 mars 2026
Avis spontané
Réponse : Yale Home UK
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided by Sean and will pass on your fantastic comments. - Yale UK
Fast service no issues
20 février 2026
Réponse : Yale Home UK
Thank you for taking the time to leave us this great review. We’re glad to hear you had such a positive experience with us! - Yale UK
Absolutely brilliant customer service…
Absolutely brilliant customer service and support. Had a problem with my safe and they went above and beyond to send out a new part and help guide me to fit it.
Brilliant.
25 février 2026
Avis spontané
Réponse : Yale Home UK
Thank you for taking the time to leave us this great review. We’re glad to hear you had such a positive experience with us! - Yale UK
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