Yhone Avis 8

Réponse : Yhone

Actualisé le 5 févr. 2026

Hi bro,

I’ve checked our system using your name and found your order.

You placed the order on Jan 27, and it was shipped on Jan 29. Up to today, it has only been 4 business days in transit. The parcel is currently at a logistics center in the US.

International shipping does take some time and is not instant. Since the tracking has been updating normally, there was no delivery issue flagged on our side, which is why we did not proactively contact you.

We also did not receive any inquiry from you via email before this message. If you ever need any assistance, you are always welcome to contact us directly by email(friendscare@yhone.com).

Regarding the confirmation/receipt: normally an order confirmation email is sent automatically after purchase. Sometimes it may arrive slightly delayed or go to spam. If you did not receive it, I can help report this to our system team and check for you.

We just tried to contact you via email, but the message couldn’t be delivered. Our system indicates that the email address may be incorrect, which could be why you didn’t receive the confirmation email.

Réponse : Yhone

8 janv. 2026

Hi bro,

Thank you for sharing this, and we’re really sorry for the frustration this may have caused.

Just to clarify, we usually respond to all emails within 24 business hours (Monday–Friday). Our return process is also clearly outlined on our website.
As long as the return is submitted following the process, once the item is received by our warehouse, it will be inspected, processed, and restocked, and refunds are completed within 4 business days after inspection.

At the moment, it’s possible that we haven’t seen a return request linked to this order yet. To help us look into this properly, please feel free to contact us at friendscare@yhone.com
, and we’ll be happy to check the order status and assist you further.

We truly want to help get this resolved for you.
--Luna

Réponse : Yhone

23 déc. 2025

Hi guys,

Thank you for taking the time to share your honest feedback ,we’re genuinely glad to hear that you enjoyed the design of the pieces.

We’re truly sorry for the delivery delay.
Your order was dispatched within three days of purchase, however the Black Friday period caused overall shipping slowdowns.
In addition, the complimentary gift included in the original shipment was returned by the carrier, which required us to replace the gift and resend the package, unfortunately extending the delivery time.

Once the replacement shipment was sent, we reached out with the updated information. As the second shipment progressed normally, there were no further logistics exceptions that prompted additional updates.

Regarding customer service, we’re sorry if communication felt inconsistent. All emails are replied to within 24 hours on our end, though we’re not sure if you may have contacted us via other platforms as well. That said, we take this feedback seriously and are continuing to improve both response clarity and shipping transparency.

Thank you again for your support and for sharing your experience — it helps us reflect and do better.
— YHONE Team