Do not buy from this company. It has changed it's name from Tracy London (please read reviews regarding customer experience with that company). It is based in China selling low quality goods which a... Voir plus
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Order a t/shirt from yorktailer DO NOT ORDER from these crap quality you don’t get what you see on there website
L'entreprise a répondu
Awful company. DO NOT ORDER. Ordered two tops for my son and the quality and sizing is terrible. I was expecting a nightmare getting a refund but I have managed to deal with it over email and I hav... Voir plus
L'entreprise a répondu
I made a mistake in ordering, I emailed Yorktailor, they straight away asked how they could help, sorted it and my refund was paid in a couple days. The staff were very pleasant and professional keep... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
York Tailor is a UK-inspired apparel brand that brings the pride, history, and character of Britain into everyday fashion. We specialize in uniquely printed garments featuring British flags, military motifs, royal symbolism, and classic British cultural elements. From bold Union Jack T-shirts to refined polo shirts, each piece celebrates British heritage with style and purpose. Our mission is to help customers express their identity with pride — whether they’re history buffs, veterans, or simply passionate about British style. Based online, we ship worldwide and are committed to offering quality, comfort, and cultural significance in every stitch.
Coordonnées de contact
UNIT 89, 3/F. YAU LEE CENTRE, NO.45, HOI YUEN ROAD, KWUN TONG, 000000, Hong Kong Island, Hong-Kong
- service@yorktailor.com
- yorktailor.com
1,7
Mauvais
133 avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Order a t/shirt from yorktailer DO NOT…
Order a t/shirt from yorktailer DO NOT ORDER from these crap quality you don’t get what you see on there website
7 avril 2026
Avis spontané
Réponse : Yorktailor
Dear Customer,
Thank you very much for taking the time to share your feedback.
We sincerely apologize for your disappointing experience and we fully understand how you feel.
Please send your order details to our customer service email address: service@yorktailor.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Réponse : Yorktailor
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@yorktailor.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Another dodgy Chinese site selling crap.
Another dodgy Chinese site selling crap.
1 avril 2026
Avis spontané
Réponse : Yorktailor
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@yorktailor.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
I ordered a jacket for my husband
I ordered a jacket for my husband, it arrived and is nothing like the advertised pictures. Loose threads, size is massive, awful sewing, terrible material . I have emailed them attaching photos of the terrible workmanship..complaining and requesting a full refund and have heard absolutely nothing in response. Absolutely awful.
23 mars 2026
Avis spontané
Réponse : Yorktailor
Dear Customer, thank you for sharing your honest feedback.
We are truly sorry for your disappointing experience with the jacket and regret that you haven’t received any reply after sending emails with photos and requesting a refund. We fully understand how upset and frustrated you are.
Please send your complete order details again to our customer service email: service@yorktailor.com . Our team will prioritize checking your case and provide a proper solution within 24 hours.
Awful company! DO NOT BUY!
Awful company. DO NOT ORDER. Ordered two tops for my son and the quality and sizing is terrible.
I was expecting a nightmare getting a refund but I have managed to deal with it over email and I have received a full refund quickly without having to return to China.
They did offer me a partial refund initially but I refused and got all the money back. I can't fault them with how they dealt with my complaint.
24 mars 2026
Avis spontané
Réponse : Yorktailor
Dear Customer, thank you very much for taking the time to share your feedback.
We’re very sorry to hear the tops you ordered for your son were disappointing in both quality and sizing, and that this experience has made you so unhappy. We know how frustrating it is when a purchase doesn’t meet your expectations, and we take your feedback very seriously.
Please send your order details to our customer service email address: service@yorktailor.com . Our professional customer service team will provide you with the best solution within 24 hours.
Quality of T shirt
Shocking standard … nothing like I ordered.terrible material . Would advise everyone to never use .. disgusted at the quality
22 mars 2026
Avis spontané
Réponse : Yorktailor
Dear Customer, thank you very much for taking the time to share your feedback.
We are truly sorry that the T‑shirt quality and material were nothing like what you expected and left you feeling completely dissatisfied. We understand how disappointing it is to receive a product that falls so far short of what was shown, and this is not the level of quality we want to deliver.
Please send your order details to our customer service email address: service@yorktailor.com . Our professional customer service team will provide you with the best solution within 24 hours.
The pics they advertise are definitely…
The pics they advertise are definitely not the quality is definitely what you dont get. !
It's the same as a cheap Tshit quality. !!!!
18 mars 2026
Avis spontané
Réponse : Yorktailor
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@yorktailor.com . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Do not buy from this company
Do not buy from this company. It has changed it's name from Tracy London (please read reviews regarding customer experience with that company). It is based in China selling low quality goods which are not consistent with images. They will insist you accept delivery of the goods and keep on trying to deliver even if you refuse delivery. If delivered you will have to return the goods to China at your own expense which is significant and will be lucky to get a partial refund. Please please avoid.
20 mars 2026
Avis spontané
Réponse : Yorktailor
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely regret that your entire experience with our products and service has left you feeling this disappointed and distrustful. We understand how unsettling it is when an order does not match your expectations, and we take all your concerns very seriously. This is far from the experience we wish to provide for any customer.
Please send your order details to our customer service email address: service@yorktailor.com . Our professional customer service team will provide you with the best solution within 24 hours.
SLR T SHIRT
Item ordered was the correct one and size, very good quality product. I like it very much thank you
13 mars 2026
Avis spontané
Item great fits well the quality great
11 mars 2026
Avis spontané
Avoid Avoid Avoid
Avoid Avoid Avoid
I wish I’d read the reviews before I wasted my money
Do not order from these. It’s poor quality. Very slow delivery and that’s if the size is right
I’ve tried for 2 weeks with the customers services and got no where.
9 mars 2026
Avis spontané
Réponse : Yorktailor
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@yorktailor.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Item ordered not delivered
Item ordered not delivered.
No response from YorkTailor other than a generic email that always says we have responded when my question about my delivery is never answered.
Do Not purchase from them it is a waste of time and money.
26 février 2026
Avis spontané
Réponse : Yorktailor
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@yorktailor.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Really wish I had read reviews before…
Really wish I had read reviews before ordering! Ordered in December for Christmas presents, 4 months on, in March, ive still not received. Emailed the company who said it had been delivered, but it hadn't to me. It was either delivered to the wrong address or pinched. They told me to check tracking to see which delivery company it was but it only named a Chinese company. I went through PayPal dispute to get a refund, PayPal has REFUSED this refund because york tailor have marked as delivered, still doesnt change the fact that I have not had it! I am now over £50 down from these plus having to order different presents for the people i had ordered for so all in all about £100! Will never use york tailor again!
6 décembre 2025
Avis spontané
Réponse : Yorktailor
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@yorktailor.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Dont buy from this company
Dont buy from this company, the top that was ordered was nice in picture what came was a load of rubbish, and i have been sending emails to say its not wanted and want to send it back for a refund and emails have been answered but no sign of a refund i have been trying for 2 months with no joy. Avoid .
22 janvier 2026
Avis spontané
Réponse : Yorktailor
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@yorktailor.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Appalling service paid for tops but…
Appalling service paid for tops but never received £42.00lpus but never received emailed reply shocking service would not recommend them .
27 février 2026
Avis spontané
Réponse : Yorktailor
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@yorktailor.com ). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
Ordered 2 stone roses items
Ordered 2 stone roses items, a hoody and a tshirt.
Company pretending to be from UK with union jack banners everywhere on their website.
The t-shirt came and was terrible plastic 'temu' quality. Unwearable.
The hoody didn't come and when I asked for a refund they said it was delivered and sent me a tracking link that didnt work and no evidence of delivery. This was two months ago!
No response to my last 4 emails! Absolutely shocking company.
Basically been ripped off.
Please do refund me as this is not fair..
7 janvier 2026
Avis spontané
Réponse : Yorktailor
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@yorktailor.com . Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Terrible quality product
Terrible quality product. Loads of imperfections and terrible value for money. Do not br fooled into thinking this is a British company. All the tat comes from China and impossible to return for refund
13 février 2026
Avis spontané
Réponse : Yorktailor
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@yorktailor.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Awful quality and don't respond to…
Awful quality and don't respond to messages. My T-shirt arrived with incomplete stitching (holes you could put several fingers through) awful thin nylon material and wishy washy print.
Straight in the bin with it!
10 février 2026
Avis spontané
Réponse : Yorktailor
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@yorktailor.com . Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
Terrible quality straight in the bin
Terrible quality straight in the bin . Shockingly bad
10 février 2026
Avis spontané
Réponse : Yorktailor
Dear Customer, thanks for your review. We’re sorry your item didn’t match your expectations. For further assistance, please contact our support team at service@yorktailor.com with your order details. We’ll be happy to help you find a suitable solution.
Cheap and tacky nylon with stencilled…
Cheap and tacky nylon with stencilled design. Avoid at all costs. Could buy for less than £5 on a dodgy market
2 février 2026
Avis spontané
Réponse : Yorktailor
Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize that the material and quality of the product are far below your expectations, and that it does not live up to your standards. This is certainly not the experience we wish for our customers.
We would like to make this right for you. For a prompt resolution, please contact our customer service team at service@yorktailor.com with your order number. We are ready to assist you with a suitable solution.
Thank you for your patience and the opportunity to address this.
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