Southern Water Avis 

This 5 stars IS NOT for SOUTHERN WATER but their Engineer Chris. Amazing young man, gave us the meter reading we've been asking for months. After endless useless Chatbot conversations with

SW saying our road based meter has to be moved due to
"safety reasons" ( one car up our road every hour is exaggerating), Chris came today, gave us a reading with no problem at all and our meter is fine where it is! Chris, you are a Godsend amidst the travesty that is Southern
Water, whose customer service dept is
now based in South Africa. Could they
get any further from the IOW?
Thanks again Chris you've almost restored our faith!

I received a phone call back in december 24 about my water bill and usage. I advised the Southern Water employee that the bill/usage was way over the top as i live in a small flat on my own and that it was impossible i used that amount of water. The employee said he would organise a engineer to check the meter, this was agreed to take place on the 18th of december. I waited in all day and no one came to the property to check what was going on.

On the 24th of july i received another call from Southern Water wanting payment. I explained the situation and it was agreed that they would send out a engineer to check the meter and they would put hold onto my account until the 14th of August so this could then be sorted out.

So please Southern Water can you tell me why i'm receiving letters from a debt recovery company demanding the payment before the engineer has been to clarify why the meter is giving a wrong reading? This is putting a strain on my nerves as I've never received letters like this before.

Customer Number: 22758670

I've had contaminated water since March. RedRock my maintenance company are crooks. Southern Water came out on the 19th of June. They said my water is contaminated. I asked for written proof. They won't give it to me. I need it for The Drinking Water Inspectorate after they won't do anything to help. I now need it to make a complaint to them. Everyone's corrupt. Southern Water text me a short while later. They gave me a new reference no. That's trying to cover up the fact that they have done nothing. I'm OK with that. I don't mind drinking Faeces, bathing in faeces, washing my clothes in faeces. It's totally fine. No problem. You carry on pretending to function as a proper company. Who owns you?

James Thompson went above and beyond yesterday to assist four neighbouring properties that were without water. He took the time to inform us all about the cause of the problem and clearly explained next steps. When a Council representative arrived at a neighbour's property, James assisted him as well which he did not need to do. I was completely in the dark about what was going on and had no update from the Council who was unable to fix the water issue and left without an explanation. Thankfully, James later came to my door with a full update, which I really appreciated. He was professional, caring and provided excellent customer service.

Query with payment - as their computer system decided to cancel the direct debit, either that or there was a foul up with the bank. I did complain, because of the resulting naff letters. But the complaints team resolved it promptly, and gave me a goodwill gesture.

Thank you for sorting it out. Its was doing my noodle in! lol

Reported a problem with waste water and other unmentionables coming up from manhole in Garden. Very professional lady, Siobhan, on the help line, explained next steps. Within an hour, Alfie, the engineer was on site, diagnosed the problem, and cleared the blockage. Top service from Southern Water, thank you very much.

I have a blocked drain in my garden blocked three times now on a six week period . Needs further details nvestigation . Waiting for southern water to contact me . I am carer for my sister who suffers with her mental health . Would appreciate a full report on the way forward to stop this happening

I keep getting emails, apparently from Southern Water, that say: "If you’re struggling to pay, there are plenty of ways we cant help just get in touch to understand your options." Plenty of ways they can't help??? - this mistake makes me doubt it's genuine. I've told them this bill is for my aunt and that her finances are dealt with by her solicitor and sent them his details. I don't know if this is a scammer, because of the stupid mistake, or genuine, but I'm being ignored - either way I'm starting to feel harrassed.

Reported quite a serious leak at the retail park where I work on the 17th of May, 2021. The leak is losing roughly about 20 gallons per minute, so not just a small trickle. Followed up on the 20th, as nobody had been to assess the leak. As of today, 22nd of may, still no attendance, and water still pouring out of the embankment.
Get your act together Southern Water, as you keep telling customers to conserve water.
PRACTICE WHAT YOU PREACH!

Fot the 5th time in 8 years southern water has cancelled the direct debit they set up and are now sending bailiffs round AGAIN.
this is going to cost me money i should be spending on charges because southern water are completely useless as a company.

they refuse to send me a monthly payment card i do not know the reason why, been asking for over 4 years. is there another water company i can change too. really sick of these clowns.