Yourslink Avis 13

I had a very smooth and professional experience with Yours Link. From the initial viewing to signing the agreement and completing the payment, everything was clear, well organised, and handled efficiently.
Geoffrey was very helpful throughout the process, always responsive, supportive and patient.
As someone new to renting in the UK, I really appreciated how straightforward and transparent the whole process was.
Overall, a reliable and professional service — I would definitely recommend Yours Link to others

AVOID this agency!

My experience with Yourslink became extremely stressful at the end of the tenancy, and I would strongly advise other tenants to be very cautious.

During check-out, a long list of deductions was proposed against my deposit. These included end-of-tenancy cleaning, sofa cleaning, armchair cleaning, rug cleaning, garbage disposal, a lamp bulb, adhesive hook removal, marks to a kitchen wall, a coat rack issue, a wall mark and a TV cabinet repair.

My main issue was not simply that deductions were proposed, but that many of them did not appear to be properly evidenced. Some items seemed to relate to conditions already noted at check-in or described in the inventory as pre-existing. For example, the check-out summary itself recorded the upholstery as “As Inventory & Schedule of Condition”, and the coat rack was later not upheld in the formal decision. The paperwork also did not always line up properly: some claimed figures did not match the invoice values, and one maintenance invoice was so vague that it simply referred to “maintenance work” without giving a proper breakdown.

I ended up having to challenge the deductions through the formal deposit dispute process. The final adjudication did not uphold everything Yourslink claimed. Some items were rejected altogether, including the armchair cleaning, rug cleaning and several damage-related claims. Only part of the overall claim was awarded in the end, mainly relating to general end-of-tenancy cleaning, a contribution towards sofa cleaning, and garbage disposal.

So to be fair, I am not saying every single issue was invented. But I am saying that the overall experience felt excessive, badly handled and lacking in transparency. As a tenant, you should not have to spend this much time gathering evidence and defending yourself against deductions that are only partially supported when independently reviewed.

My honest advice: if you rent through Yourslink, document absolutely everything from day one. Keep detailed photos, videos, emails and copies of every inventory record, because if anything is disputed later, you may need to prove that certain marks, stains or defects were already there before you moved in.

Based on my experience, I would not rent through Yourslink again, and I would strongly encourage others to think very carefully before using them.

Geoffrey was absolutely fantastic getting us moved into our new property - very efficient throughout with excellent communication.

I would definitely recommend Geoffrey to anyone dealing with Yours Link.

All went smoothly with the tenancy until we moved out and they have tried to deduct half of our deposit for damage that was done prior to our tenancy. if you are going to rent through these people, make sure you have photos of every single inch of the property from the day you move in. we got a 25 page check in report and a 200 page check out report. the check in report conveniently does not have photos of the areas the damages they're trying to claim for are in.

All i will say is be careful, have your evidence and be prepared to get very little of your deposit back as we are about to lose ours to ware and tear as well as pre-existing damages.

They are professional and flexible.

Yours Link is an extremely unprofessional property management agency.

I have requested termination of our contract for property management and they do not respond despite my calls, messages and emails. They are deliberately withholding funds due to me as well as my apartment keys.

I would advise any landlord to stay far away from them and work with more reputable agencies.

This is perhaps the least satisfactory rental management company in the United Kingdom. The company primarily employs staff of Chinese origin and manages properties owned by Chinese landlords. We rented a property through them for three years and encountered significant difficulties in communication. Upon vacating the property, a deduction of £410 was made for minor scratches on the dining table and a sticky hanger left behind the door. When we contested these charges, we were informed by YoursLink that the landlord did not agree and that payment was still required. Throughout the tenancy, we maintained the property with care and responsibility, but we were ultimately disappointed by the unprofessional manner in which both YoursLink and the landlord handled our concerns.

Absolute terrible company. Very rude, scammers. This company tries to scam you and take as much money they can from your deposit. When we asked for them to fix certain things in our flat they did cowboy jobs and expect us to pay for it. No damage to the property just wear and tear and they charged us £700 + off our deposit. They don’t replies to emails ( over a days wait each email). They havnt returned our deposit in 3 months and still waiting. DESPICABLE. I do not recommend if you are going to go with them, I say don’t and go somewhere else for a bit of peace of mind.

This agency is a scam, do not rent with them. It is the most unprofessional and corrupt company I have ever experienced. They are non responsive for weeks at end. The team is in China and does not respond to emails or calls.

The agency (Yourslink) and the landlord (Hanland Capital) seem to be managed by the same group of people so there is essentially no difference between the companies.

There is no support for emergencies. It is the worst managed tenancy I've ever been in. We did not have heating in the flat for several days. We had a broken couch and a mould situation that the agency did not attend to. It was a difficult and frustrating nightmare being in that flat. Every week was emailing them about some sort of illegal practice that they were adopting.

They ended up terminating the tenancy within 6 months during the peak rental period which seems like a common trend. They charged us exorbitantly for damages with no evidence or justification. I am honestly surprised that the UK tenancy law has not caught up with their scams, and such immoral companies are still allowed to continue.

Overall good experience in Manchester. The property viewings were tightly scheduled, but Grace from the letting team ensured everything moved efficiently and stress-free.

I strongly advise avoiding both Hanland Capital and Yourslink. In my experience, they operate under different names but are effectively the same rental outfit.
• They do not respond to queries or concerns.
• Even when there was a clear health & safety issue, they ignored it without providing any proper resolution.
• They take no responsibility for their properties — the only thing they seem focused on is collecting money.
• At the end of tenancy, they imposed excessive charges and withheld a large portion of the deposit without justification.
• They pressure tenants out after six months or during peak rental periods, creating a situation where only their own managed houses are left on the market, which they then hike unfairly.

In short, dealing with them felt manipulative and exploitative. If you come across Hanland Capital or Yourslink — stay away.

If I could give less than 1 star I would. The worst letting agency I could ever asked for; agents entering the property without notification, sitting on the driveway for over an hour watching the property, and entering peoples bedrooms when they aren’t home with no notification. When I complained about this, my email was ignored, and we later received a complaint about the exterior of the property instead. WOULD NOT LEAVE US ALONE. Any repairs were done by the landlord himself, no professionals were ever hired to conduct repairs, but we were expected and repeatedly emailed requesting we hire somebody to cut the grass - so we were expected to have the property professionally maintained as tenants, but the landlord who owns the property does not? When the tenancy finally ended, we were then wrongfully charged for damages we did not make. I disputed this and had the charges removed, but the same courtesy was not offered to my fellow housemates who were repeatedly ignored by the landlord. Overall, this letting agency repeatedly ignores tenant rights, does not pay any regard to our complaints or disputes and does not provide a peaceful living environment whatsoever. It felt like every single day I lived at the property, I was emailing and arguing with this letting agency over something illegal and against my rights. Absolutely despicable experience; if you’re looking to rent a property or room, I suggest you go for a more reputable provider, there is barely any information or reviews about this letting agency whatsoever - do not trust these people.