Fayrouz Tile & Stone Avis 1 356

TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Brilliant service and delivery. The tiles arrived on the day and time as specified in the comms sent by the company, and in perfect condition. I am very happy with their website, the variety of tile... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The tiles are incredibly beautiful, especially when you see them in real life, rather than online. The ordering process was very easy and efficient, keeping me informed at each stage of delivery.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic products, very attentive service and fast delivery. Great communication throughout. The only downside is the opening hours. We bought tiles for our bathroom, but we'll definitely be back for... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Tiles look and feel great. Amazing selection on webpage. Samples arrived very quickly. Main order arrived ahead of schedule. Customer services were lovely. Tiles packaged extremely well. Doors... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de carrelage
  2. Société de construction
  3. Magasin de meubles

Écrit par l'entreprise

Fayrouz Tile & Stone is a design-led tile brand shaped by the people who use our products every day. From the beginning, our customers have played a central role in how the business has grown. Feedback, real projects, and lived spaces continue to influence how we curate our collections, refine our service, and improve the overall experience — without changing the quality or reliability our customers expect. Customer service is a key part of who we are. Our team is known for being approachable, knowledgeable, and genuinely helpful, whether that’s supporting customers with product choices, technical questions, or order queries. We take pride in offering clear advice, honest guidance, and support at every stage of a project. The move to Fayrouz Tile & Stone reflects a more considered, design-focused approach, while remaining the same team, offering the same tiles and the same level of care.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 5 sur 5 étoiles

The selection of tiles is amazing

The selection of tiles is amazing.

We have had 3 or 4 deliveries. The outside Moroccan style ones are stunning - and they have remained in tact for 4 years in bad English weather. They add something unique to the garden.

13 février 2026
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Réponse de Fayrouz Tile & Stone

Hi Helen,

Thank you for your lovely review. We’re so pleased to hear you’ve been happy with multiple deliveries and that your outdoor tiles are still looking beautiful after four years.

It’s great to know they’ve added something unique to your garden. We truly appreciate your continued support.

Many thanks,
Fayrouz Tile & Stone

Noté 5 sur 5 étoiles

Tiles

Arrived on time very well packed very pleased with tiles would have no hesitation of purchasing from them again 😀

19 février 2026
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Réponse de Fayrouz Tile & Stone

Hi,

Thank you for your review. We’re pleased to hear your tiles arrived on time and were well packaged, and that you’re happy with them overall. It’s great to know you’d feel confident ordering from us again.

Many thanks,
Fayrouz Tile & Stone

Noté 5 sur 5 étoiles

Blue Moroccan Tiles …

After weeks of trying to find Moroccan light blue tiles on many online sites I found exactly what I wanted with your company.
Tiles arrived very well packed 1 day early. They are really stunning looking tiles hexagon shape and in 3 different blue colours. Ordering was easy and I was kept informed at every step.
Would highly recommend your company and I am one happy customer. 😊

17 février 2026
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Réponse de Fayrouz Tile & Stone

Hi,

Thank you for such a thoughtful review. We’re so pleased you were able to find exactly what you were looking for after your search, and that the tiles arrived safely and even a little earlier than expected.

It’s great to hear the ordering process felt straightforward and that you felt well informed throughout. We truly appreciate your recommendation and are delighted you’re happy with your choice.

Many thanks,
Fayrouz Tile & Stone

Noté 5 sur 5 étoiles

Really good company

Really good company, very responsive and delivered quickly

17 février 2026
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Réponse de Fayrouz Tile & Stone

Hi Pauline,

Thank you for your review. We’re pleased to hear you found the team responsive and that your order was delivered quickly.

Many thanks,
Fayrouz Tile & Stone

Noté 5 sur 5 étoiles

My tiles arrived on time

My tiles arrived on time, in perfect condition and I love them, they look exactly like what I expected I think better in fact!! The pictures online were a great representation of the tiles!! Thank you

20 février 2026
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Réponse de Fayrouz Tile & Stone

Hi Emily,

Thank you for your lovely review. We’re so pleased to hear your tiles arrived on time and in perfect condition, and that they’ve met your expectations. It’s great to know the online images gave you an accurate sense of how they would look in person.

We really appreciate you taking the time to share your feedback.

Many thanks,
Fayrouz Tile & Stone

Noté 5 sur 5 étoiles

Great experience

Great experience! They were able to move forward my delivery date which was really helpful and not a single tile arrived cracked which was great - I’ve used some other tile companies in recent years and have had at least one crack per box, so was very impressed!

20 février 2026
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Réponse de Fayrouz Tile & Stone

Hi Courtney,

Thank you for your review. We’re pleased we were able to bring your delivery forward and that it helped with your project timeline. It’s also great to hear everything arrived safely and without any breakages — we know how important that is.

We appreciate you taking the time to share your experience.

Many thanks,
Fayrouz Tile & Stone

Noté 5 sur 5 étoiles

Excellent service

Excellent service, Tiles arrived quickly and are just what I ordered.

16 février 2026
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Réponse de Fayrouz Tile & Stone

Hi Jane,

Thank you for your review. We’re pleased to hear your tiles arrived quickly and that they were exactly what you expected.

Many thanks,
Fayrouz Tile & Stone

Noté 5 sur 5 étoiles

Very satisfied customer

I just had to write a review - I am thrilled with my tiles, the colour and finish are BEAUTIFUL. The quality was exceptional especially as the price was so reasonable. I am a very satisfied customer. The tiles arrived promptly and were very well packages

19 février 2026
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Réponse de Fayrouz Tile & Stone

Hi Lesley,

Thank you for taking the time to leave such a lovely review. We’re so pleased to hear you’re happy with the colour and finish of the tiles, and that the quality met your expectations. It’s also great to know they arrived promptly and well packaged.

We truly appreciate your feedback and are glad you’ve had a positive experience with us.

Many thanks,
Fayrouz Tile & Stone

Noté 5 sur 5 étoiles

Great service and fantastic…

Great service and fantastic communication
Would highly recommend

2 février 2026
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Réponse de Fayrouz Tile & Stone

Hi,

Thank you for your review. We’re pleased to hear you were happy with the service and communication, and we appreciate your recommendation.

Many thanks,
Fayrouz Tile & Stone

Noté 5 sur 5 étoiles

Great service..

Great service... quick delivery

14 février 2026
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Réponse de Fayrouz Tile & Stone

Hi Anne,

Thank you for your review. We’re pleased to hear you were happy with the service and the speed of delivery.

Many thanks,
Fayrouz Tile & Stone

Noté 5 sur 5 étoiles

Amazing tiles

Amazing tiles! A real focal point as a splash back for the cooker

12 février 2026
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Réponse de Fayrouz Tile & Stone

Hi Naomi,

Thank you for your review. We’re so pleased to hear the tiles have created such a strong focal point behind your cooker — that’s always lovely to know. It’s great that they’ve worked so well in your space.

Many thanks,
Fayrouz Tile & Stone

Noté 5 sur 5 étoiles

excellent communication from order to…

excellent communication from order to delivery. Beautiful tiles, excellent quality/

2 février 2026
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Réponse de Fayrouz Tile & Stone

Thanks so much, Sandra! We’re really happy to hear that the communication felt clear from start to finish and that you’re pleased with the quality of the tiles. Enjoy your project, and thanks again for taking the time to leave a review 😊

Noté 2 sur 5 étoiles

Nice tiles, service needs some work

The first order went well and the tiles are good quality. I made a second order and the wrong tiles were sent. Replacements were sent and due before 12pm the next day, but by 2pm they hadn't arrived and apparently they hadn't left the hub for delivery - I had to call them to find out, they didn't bother to let me know. I was promised a call back to confirm whether it was being delivered later that day or the following day. I didn't get the call back and had to phone again at 4pm. I still don't have the tiles and I am now very irritated.

2 stars because the tiles are nice, when they get the order right.

6 février 2026
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Réponse de Fayrouz Tile & Stone

Hi Rachel,

Thank you for taking the time to share your feedback. We’re pleased to hear you’re happy with the quality of the tiles, though we appreciate how frustrating the issues around the replacement delivery were.

Once the incorrect tiles were identified, we arranged replacements as quickly as possible and did our best to keep you informed throughout the process. Unfortunately, we experienced difficulties obtaining clear updates from the courier, which limited the information we were able to pass on at the time. This is not the level of service we aim to provide, and we understand how disappointing this must have been while you were waiting for confirmation.

We’ve taken your comments on board and will be raising this with the courier to help prevent similar situations in future. Thank you for your patience — feedback like yours helps us improve our processes.

Many thanks,
Fayrouz Tile & Stone

Noté 5 sur 5 étoiles

Satisfied customerThe tiles are really good quality they…

The tiles are really good quality they arrived well packed and on the day they said they would. Reasonably priced great result

3 février 2026
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Réponse de Fayrouz Tile & Stone

Hi Janet,

Thank you for taking the time to leave a review. We’re pleased to hear you’re happy with the quality of the tiles, that they arrived well packed, and on the expected delivery day. It’s also good to know you felt they were reasonably priced and achieved a great result.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

I have just received the sample tile…

I have just received the sample tile and it is really lovely but I just wanted to add how excellent the packaging was.I have had a few parcels lately from different companies and they should take lessons from you. Absolutely brilliant thankyou

26 janvier 2026
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Réponse de Fayrouz Tile & Stone

Hi Cheryl,

Thank you for taking the time to leave such a kind review. We’re pleased to hear you’re happy with the sample tile and that the packaging stood out — we take a lot of care to make sure samples arrive safely.

We really appreciate your feedback and thank you for choosing Your Tiles.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

Arrived on time

Arrived on time. Very good quality tiles. Many thanks.

12 janvier 2026
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Réponse de Fayrouz Tile & Stone

Hi Steven,

Thank you for taking the time to leave a review. We’re pleased to hear the tiles arrived on time and that you’re happy with the quality.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

Love these tiles

Love these tiles! The floor tiles I wanted were out of stock but they came back earlier than expected, and the wall tiles are also great. Customer service was quick and helpful, and delivery was swift as well. Would order from them again!

15 janvier 2026
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Réponse de Fayrouz Tile & Stone

Hi Angela,

Thank you for taking the time to leave a review. We’re pleased to hear the floor tiles came back into stock sooner than expected and that you’re happy with both the wall and floor tiles. It’s also great to know our customer service team was helpful and that delivery was quick.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

Expensive looking tiles for great price

Found our tiles through a google search and couldn't believe how nice they were for the price it almost seemed to good to be true but we ordered them and a week later they were delivered on the promised delivery date neatly packages and all of them in perfect condition. The only downside is the hefty delivery price but overall would 10/10 recommend

12 janvier 2026
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Réponse de Fayrouz Tile & Stone

Hi Laura,

Thank you for taking the time to leave such a detailed review. We’re really pleased to hear you were happy with the tiles and that they arrived on time, well packaged and in perfect condition.

We appreciate your comments on delivery costs — these are set by the courier based on the weight and fragility of tiles, and we pass them on directly without adding any extra margin.

Thank you again for choosing Your Tiles and for the recommendation — it’s much appreciated.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

Seamless transaction … tiles perfect!

Seamless transaction … tiles arrived, beautifully packed and intact. Would definitely use ‘Your Tiles’ again.

10 janvier 2026
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Réponse de Fayrouz Tile & Stone

Hi Catherine,

Thank you for taking the time to leave a review. We’re pleased to hear the ordering process was straightforward and that the tiles arrived well packed and in perfect condition.

We appreciate you choosing Your Tiles and would be happy to help again in the future.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

Gorgeous tiles

Gorgeous tiles, the delivery was prompt no breakage.

31 décembre 2025
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Réponse de Fayrouz Tile & Stone

Hi Safa,

Thank you for taking the time to leave a review. We’re pleased to hear you’re happy with the tiles and that delivery was prompt, with everything arriving safely and in good condition.

We appreciate you choosing Your Tiles and hope you enjoy the finished result.

Many thanks,
Your Tiles

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