This company is amazing. I love their approach to body inclusivity. I had some unexplained damage to a bathing suit that I purchased a year ago. I sent an image of the damage to the company and they p... Voir plus
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I've purchased at least 4-5 swimsuits over the last few years, and although I have really loved the suits themselves, the lack of customer service has left me feeling uncomfortable with recommendi... Voir plus
L'entreprise a répondu
I reached out via email about an issue with my swimsuit that almost had me in tears. I was pleasantly surprised to get an email back within 24 hours (most companies take days, if ever). Jake was SO k... Voir plus
i don’t even know where to start. number one these bathing suits are incredible, i own four. the sizing the material the quality are all outstanding. beyond that you swim has the BEST customer servic... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We’re on a mission to turn the tide on standard, inflexible sizing. With two magical sizes adapting to fit a dozen traditional ones, we’re creating swimwear that supports our bodies as they are. Our mission: To design swimwear for the body you're in. At Youswim, we understand that our bodies are fluid. We design swimsuits that meet us where we are, empowering our community to celebrate our unique and ever-changing bodies.
Coordonnées de contact
Unit 7, London, 11-29 Fashion Street, E16PX, London, Royaume-Uni
- hello@youswim.com
- youswim.com
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 28 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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This company is amazing
This company is amazing. I love their approach to body inclusivity. I had some unexplained damage to a bathing suit that I purchased a year ago. I sent an image of the damage to the company and they provided me with a gift card to replace the suit at no cost. Fantastic customer service.
Won't be Remaining a Repeat Customer
I've purchased at least 4-5 swimsuits over the last few years, and although I have really loved the suits themselves, the lack of customer service has left me feeling uncomfortable with recommending the brand or making further purchases.
I have sent a few emails to the customer service team over the last few months, and although I received a confirmation email, I haven't actually received any response or follow up from the team. It's a bummer.
Update: response to reply. My inquiries have been related to questions regarding the rewards program and so are not tied to an order number. I sent the first query in March and I have tried to follow up many times with no success.

Réponse de youswim.com
Bikinis ripped
I am really disappointed in this brand. I bought two bikinis within a time frame of two years. Both of the bikinis did rip and not stand the stretch of a changing body! Especially considering the marketing of one size for all and the high price it seems very problematic to not actually work that way.

Réponse de youswim.com
Jake on the youswim team was very…
Jake on the youswim team was very responsive and resolved my issue immediately! Thank you Jake!

Réponse de youswim.com
love youswim!
Obsessed with these bathing suits! Also, had the best experience with customer service :) Thanks Youswim!
great experience
I had such a great experience with Youswim’s customer support. I reached out about an issue with one of my swimsuits, and even though it was over a year old and I didn’t have my receipt, their team went above and beyond to help me. Jake was incredibly kind, responsive, and understanding throughout the entire process.
They ended up offering me a replacement at no cost, which I truly didn’t expect and really appreciated. It’s clear they genuinely care about their customers and stand behind their products.
I’ve always loved their swimsuits (I get so many compliments every time I wear them!), and this experience just made me love the brand even more. Highly recommend! 💛
Quick response from the team and the…
Quick response from the team and the kindest response to my concerns! The customer service and quality is worth the cost!
Love this brand as plus size girl
Love this brand! I have 3 bikinis from them and I’m obsessed. They are truly plus size friendly, very comfy, the shipping is really fast and they have very friendly and helpful team! Highly recommended 👌🏼
10/10 Customer Service!
Jake from youswim's customer support team was so helpful! He was very responsive and attentive with helping me with my order. 10/10 customer service!
Youswim is THAT girl
I’m honestly so amazed and never had customer service like youswim! 🫶🏼
Love my suit
I have bought multiple different suits over the years and they have lasted through pregnancy and after. The customer service has also been excellent with helping me when my suit no longer was holding up.
I’m incredibly impressed with the…
I’m incredibly impressed with the customer service and commitment to quality through replacing my item. This experience will keep me a youswim customer!
Excellent customer service
I had an issue with my swimsuit and Youswim took care of it quickly with a replacement free of charge. Very happy with their customer service.
Absolutely love the feel and look of…
Absolutely love the feel and look of the swimsuits. I got the one piece with stretch II and I find it’s very flattering on me, especially after having a baby and a C-section. I did have an issue with my swimsuit and I contacted the company right away and without hesitation they sent me out a new swimsuit so I was extremely happy and satisfied overall.
Beautiful but won’t last
Beautiful swimsuit but honestly it’s not long lasting at all. Stretched and discoloured with minimal wear. I am prepared to pay for an investment piece that is long lasting, but this is not it. Big disappointment and I hope to warn others.
Exceptional Customer Service
Jake was very kind and helpful when I reached out regarding unusual wear and tear on my swimsuit. He was quick to offer a replacement at no cost, which was incredibly generous of him and the team at youswim. I exclusively wear youswim swimsuits because I love them so much, their service to their customers will keep me coming back.
been buying from you swim for year and…
been buying from you swim for year and not only are their suits great but the company and customer service behind the brand make it even better!
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