Yours, TheoAvis 

Réponse de Yours, Theo

Il y a 10 heures

Hi Julia,

We’re very sorry for the frustration and inconvenience caused here. We were able to locate your order and identify what happened. There were two different email addresses connected to the order/payment, and it appears the download details may have been sent to an email address that was not the one you were checking.

We also found your email to us about the issue, and we replied asking for the order details so we could locate the purchase. Unfortunately, we were not able to identify the order from the information available at that time.

Now that we have located it, we have resent the download details to both email addresses connected to the order to make sure you receive them. We have also issued a full refund as a goodwill gesture, because we understand this was a frustrating experience and you did not receive the downloads as expected.

Please check both inboxes, including spam/junk folders, for the resent download details and refund confirmation.

Again, we sincerely apologize for the inconvenience. We appreciate the opportunity to resolve this properly.

Réponse de Yours, Theo

Il y a un jour

Thank you so much, Cecilia. We’re truly sorry for the loss of your beautiful Finnegan. It means a lot to know that his portrait brings you comfort and a smile each day. Creating a special remembrance of such a loved companion is an honor for us, and we’re so grateful you trusted Ytheo with something so meaningful.

Réponse de Yours, Theo

Il y a un jour

Thank you so much, Dawn. We’re so happy to hear that you love the portraits and that each of your pets’ personalities came through in the final artwork. That’s exactly what we hope to create, something that feels personal, meaningful, and true to them. We really appreciate your kind words and recommendation, and we’d be honored to create portraits of your other pets as well.

Réponse de Yours, Theo

Il y a un jour

Thank you so much for this wonderful review. We’re truly grateful for your kind words and so happy we could help create portraits that honor your two girls so beautifully. It means a lot to us that you felt cared for throughout the process, and we’re glad we could make sure everything was just right. Thank you again for recommending us and for trusting Ytheo with such special memories.

Réponse de Yours, Theo

ll y a 5 jours

Thank you for trying our free preview. I’m sorry the first draft felt too generic and didn’t capture your dog properly. Just to clarify, this was only a free preview before purchase, not the finished artwork.

Every purchased portrait is personally reviewed and refined by our design team. We adjust the likeness, colors, markings, expression, and any special requests to make sure the final artwork feels right.

We’d be happy to help improve it if you’d like to give it another try.

Yours, Theo

Réponse de Yours, Theo

26 juin 2026

Thank you so much, Amy! We love knowing our art helped make the day a little more special. We truly appreciate you choosing Yours, Theo.

Réponse de Yours, Theo

26 juin 2026

Thank you, Anne Marie! That makes us so happy to hear. It’s always special when one of our portraits becomes part of the family.

Réponse de Yours, Theo

26 juin 2026

Thank you so much, Marina! This made our day. We’re so happy the portraits brought you joy, and we truly appreciate you sharing the love with other pet lovers.

Réponse de Yours, Theo

19 juin 2026

Hi Robert, I'm sorry your poster didn't capture your dog the way it should have. The likeness is the whole reason we do this, so falling short on it is something we take seriously. It's why every order includes a preview to approve before checkout, and why our designers review and refine each portrait by hand before it goes to print. When the result still misses, we want to make it right. I've just messaged you privately for your order details so we can redo it or refund you, whichever you'd prefer.

Yours, Theo

Réponse de Yours, Theo

19 juin 2026

Thank you so much, Amanda. It means a lot to hear the detail came through and that it reached you so quickly. Every portrait is reviewed by hand before it ships, so knowing yours landed just right is the best thing we could read today. Give your pet a little extra love from all of us at YTHEO.

Réponse de Yours, Theo

31 mai 2026

Thank you, Jill! You were amazing to work with, and we’re so happy we could help make everything right. We truly appreciate your kind words and recommendation!

Réponse de Yours, Theo

29 mai 2026

Thank you so much! We’re happy you loved the result and truly appreciate your support.