YZY Avis 

UPDATE September 9:
The pending payments have finally been deleted so everything is fine. I still haven’t gotten a reply, but at least I have my Money back.

August 29
IF ZERO STARS WERE POSSIBLE THEY WOULD GET THAT! I tried to complete a purchase on their website at the beginning of this month, kept getting an error. That ended in two pending payments…. No Order confirmation. I contacted them on the 9th about this issue and today 20 days later haven’t gotten any reply other than the ones they send to everybody apparently. So now I’m paying TWICE for nothing and they are silent. DON’T ORDER! Never experienced such a bad Customer Service. SCAMMERS!

Didn't send my items after waiting double the expected shipping time. At 14 weeks of waiting for an order expected to be 6-8 weeks, I asked for a refund...they then ghosted me. Didn't reply to 4 emails asking. Managed to get a chargeback from my bank.

I have tried to contact them about my order made nearly 8 weeks ago and get no reply. I got a refund from bank and YZY seem to have time to dispute this but no time to let me know when I will receive ,if ever , my order ! Terrible business but I shouldn’t be surprised . Do not order from YZY.com

I ordered a t shirt that came 3 months after ordering. I am currently still waiting for my hoodie and now that the website closed down I can not get an answer from costumer service if I will even get my hoodie… the t shirt was ruined after 2 wash the print was all done … please don’t order here

Bestilte varer tilbake i februar. Forhåndsbetalte toll og merverdiavgift i fraktkostnader. Ble nektet å hentet pakken fra DHL/posten før jeg betalt toll og merverdiavgift på stedet. De hadde ikke mottatt dette fra YZY og be meg sende kvitteringen tilbake til YZY for å få dette tilbakebetalt. YZY bruker måneder på å svare på hver enkelt mail. De klarer ikke å finne ut av noe som helst. De skriver at de må sjekke nærmere og bare haler ut tiden. Totalt uprofesjonelt. Ikke handle her. Bruk pengene dine et annet sted.

After waiting since March and lots of emails, the pods have arrived, I’m happy with the product and fit

Placed an order for family member back in March 2024. After monthly chasing, I am still awaiting delivery.
Emails only get an auto response.
If I could leave a minus score - I would
Worst company I have ever had the displeasure to deal with

I made an order on 24/10/2023, and today, 08/10/2024, I’m still waiting for the order. It will soon be a year since I can’t receive my goods and my money!

Ordered twice, never had an issue. Quality stunning fir the price. This material will last a very long time.

Ordered in Feb. In May, package cleared customs but was never picked up by Royal Mail. I have sent 30 emails to YZY and the staff are an absolute joke, saying gibberish and lies. They will not resend the items, or refund. Extremely annoyed with this diabolical service. Ye should know better. I will never use the site again.

Dont order internationally, waited 5 months. Most unreliable customer support. Also had to pay 30€ extra for delivery even though they guarantee all shipping costs included. Ordered to EU

Been waiting my package for 4 months.
Some items are just missing (2t-shirts)
Recieved some item that doesn’t even exist, it has shape of box t, colour of (черные псы) and it doesn’t even have any letters/logos on it, just a piece of rag.
All the items that arrived are bad quality (polyester) but that’s ok, what can i expect for 20$ Well, i expected for 20$ an item there will be at least these items, doesn’t matter in which quality, but no, items missing and what arrived is bad quality.
Big L for Kanye

1. Ordered 11th of February.

2. Got an update my package was on the way 4th of june

3. Said they tried to deliver but failed because of wrong adress??? 14th of june

4. Today. 25th june - got an email that my package was now delivered ... in Delawere. I live in Denmark, Europe.

This is the worst shopping experience I have ever had.


Order number: #YZY-684995

never buy from this website, they won't give you a refund for the items you didn't recieve

Won't be ordering to Europe from this seller again. They provided an incorrect address to DHL, which caused a refund delay. It took about 2.5 months to resolve.

The people that run this "store" are criminals and should be in prison. It's been 3+ months and they refuse to refund or even replace my order. These cowards keep sending generic, useless emails that either blame you as a customer, or DHL. Nobody takes any responsibility. Both Kanye and DHL should be deeply ashamed of this garbage operation.

By far the worst experience I've ever had with customer service. Avoid these criminals and buy something else.

Ordered 2 pairs of pods on 19th February , still not received and just get the generic response back everyone else gets when emailing them , worse thing is they are still advertising them as a 4 week wait if you order them on the site , I’m nearly at 4 months and they’ve not even been dispatched yet. Order 658945

Unfortunately, I can only agree with all the bad comments here. I have been waiting for my delivery for three and a half months now. In that time, I have only received one email from a person personally, out of several emails that I have sent. And that was only after about two months! I am still waiting for my delivery in Germany. Once and never again!

My ORDER #YZY-601622

-“Fake” price
-90days to deliver
-cheap items, glue every where
-no logo
-no box
-postal slow shipment in a plastic bag
-pads are dark brown not black
Kanye needs money and use his image to this “crow funding” operations and continue to live a paradise material life.
Chapeau 👏🏻

I paid 40 USD for a package for a SINGLE VINYL (I live in Poland). It turned out, a month after my pre-order YZY changed the way they calculate packaging prices.
Anyhow, they sent it 4 months after the order (in the meantime when asking about the order they'd answer days after sending an e-mail with a pregenerated answer).
It turned out, that the mentioned 40USD price wasn't even the full cost for the delivery and I had to pay extra 20 USD to UPS (and another extra 20 USD for tariffs/tax - but that I expected).

Trying to get a refund, but just like with any contact with that company - no response at all...

I love Ye West's music, but he clearly is a terrible at managing a company and they are very unproffesional. Worst merch shop handling ever.