Zap Sweets Avis 473

Would of give 0 stars as the sweets I received don't taste right it's probably the way they have stored them . Probably in a cold damp place I spoke to a so called customer service named chloe who stated can they be picked up from my address and examined. I stated of course then she said I will have to pay and return them through special delivery which of course I won't be waisting anymore of my hard earned cash with this company as all their bothered iabout is taking your money and not resolving issues for customers. I've asked to escalate my complaint several times in emails and chloe has ignored my request shame on you chloe and any staff and any so called management who sit behind computers in the background and do nothing to support loyal customers i wouldnt recommend anyone buying anything from this company. shame on the customer service skills they've also stated only in a bad reveiw they will now be sending me a royal mail return label via email ..which of course I haven't received or have they replied to my emails in the last day which again they have lied and said we are in continuous contact .any decent company would send someone to pick the faulty goods up .I have proof of screenshots if I need to take my complaint elsewhere. Complete headache think their doing this on purpose to make me wait even longer well done guys another loyal customer you've upset ......also just to rub salt in the wound I asked to escalate complaint past chloe and she is still dealing with my complaint and not doing a good job as she keeps stating on emails here is your royal mail pre paid label and the when you click on it it doesn't work .I feel she knows this which is shameful of her as I have asked on numerous times can you print the label of and send to my address or get someone to collect your faulty product you sold me .I'm better off talking to a brick wall ......chloe must think I was born yesterday as I know it's her replying to my reviews as she is the only person who works in customer service.othewise somebody who know how to deal with real complaints whould of had my complaint solved ASAP wow .what a unprofessional company.....

Ordering was simple and the delivery was quick and efficient. The other reason was pricing as all products are competitively priced.

Fantastic customer service! I wanted to order sweets for Christmas so needed to check the best before date on them. Customer services replied immediately with the date of August 2026.
Sweets are a great price and customer service is fantastic.
Highly recommend!
Thank you

Great communication and prompt delivery.
Happy to send small quantities.

Easy to order, good price for many sweets and quick dispatch and delivery

I have ordered from Zap a number of times now. Every order is always delivered quickly and items are well packaged. Would highly recommend.

I purchased the Harry Potter Magical sweets 12. The taste was fantastice. Quick delivery. Happy with my purchase

Have ordered from here several times. Very fast delivery.

Quick delivery, no quirks. Bearing in mind I didn't order at a hotter time.

Brilliant service and quick delivery. Ordered a tub of sweets for a birthday present and was very happy with how quick they arrived and how great they where. Will definitely use again.

Lovely mixture of quality sweets and delivered quickly! Will be ordering again😀

I needed a large quantity of lollipops for prizes at a charity fund-raiser event. I had been let down by another supplier so I found ZapSweets.

I placed an order on Wednesday morning and received a shipping notification within the hour. The sweets arrived on Thursday afternoon. a little over 30hrs all in.

Exactly as ordered, and just what I needed.

I'd like to mention Chloe in customer support who gave clear, friendly, and helpful communication whilst I was stressing about if this would arrive in time.

Absolutely will use again.

AMAZING
Ordering again
Thank you xxxx

The right price and very quick delivery. Perfect

Very good customer service. The delivery company did not communicate well and so I thought my parcel had not been delivered. My email was responded to quickly and matter resolved. Sweets were well packaged and competitively priced.

Have ordered many times, always deliver quality remains the same.

Good value for money

I’ve ordered sweets from Zap before and sweets and service was good, this time I had a problem with the sweets being to hard to eat. I emailed customer service and got a reply straight away and an offer for a refund or new batch of sweets to be delivered. Great customer service.

Order was sent out quickly especially as included Bank holiday. I was delighted to receive order in immaculate condition as strong box and packaging prevented sweets from being crushed. Sweets as ever are very tasty and reasonably priced. Definitely purchase from Zaps again just as soon as I have munched my way through this order 😁