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Lisez les avis des autres

Noté 3 sur 5 étoiles

The masseuses I have had get a 5 (except for 1 whom we don't need to talk about) and I even prioritized my faves so now every month I only see them. But I alwaya get a couple's massage and my partner... Voir plus

Noté 1 sur 5 étoiles

Scheduled a 1st time massage for yesterday, they gave me a window from 8am until 1pm. they messaged me at 12:30 to let me know that they couldn't find a provider. So they made me wait at home all morn... Voir plus

Noté 5 sur 5 étoiles

We have really enjoyed all the ladies that have performed the massages. They show up on time, are professional, kind and good conversationalists, if you like that. They give you the full time allott... Voir plus

Noté 5 sur 5 étoiles

I started my in home massage Dec 2025in the Seattle area.my husband and I are Veterans. Wes Patterson is our Massage Therapist both for my husband and myself. Wes was very respectful, polite an... Voir plus

À propos de l'entreprise

  1. Centre de bien-être
  2. aussi dans
  3. Pharmacie

Informations provenant de diverses sources externes

Zeel® created the Massage On Demand® category in 2012 and was the first company to bring same-day, in-home massages to customers. Ranked #167 on Inc. magazine's 2017 Inc. 500 list of fastest-growing companies in the U.S., Zeel is the leading and largest on-demand massage provider with over 10,000 licensed massage therapists in its network of over 85+ U.S. cities. Zeel offers the most reliable on-demand massage service in as little as an hour, 365 days a year, with start times as early as 8am and as late as 10:30pm. Zeel delivers the highest quality, five-star massages from licensed, vetted massage therapists to homes, hotels, workplaces, and events. With best-in-class security protocols and award-winning customer service, Zeel customers enjoy massages in the comfort, convenience, safety, and privacy of the place and time of their choosing. Booking, scheduling, and payment are made easy with the Zeel app for iPhone and Android. Zeel is also home to Zeel Spa℠, the on-demand staffing solution for spas; Zeel Concierge®, which enables hotels to provide in-room massage bookings for guests; and Zeel Corporate Wellness, which brings chair massages to companies, events, and workplaces.


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3,5

Moyen

TrustScore 3.5 sur 5

572 avis

5 étoiles
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1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 28 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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3,5

Tous les avis

(572)

37 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Skip the stress of commuting for a massage

I’ve been using Zeel for nearly 8 years getting at least 1 massage a month. The ability of having a good quality therapist available nearly on demand is amazing. I’ve got a roster of amazing therapists and always am able to book an appointment (sometimes with as little as 2-3 hours notice). I love that I can keep get into a zen mind space pre arrival by not having to drive, find parking and stress about being on time, then can continue the zen post massage by already being in my sanctuary. I recommend it for all my friends as an important part of self care!

6 juillet 2025
Noté 2 sur 5 étoiles

poor communication and low quality…

poor communication and low quality control.

i routinely book on there to have therapists cancel last minute or for zeel to not be able to find a provider within the time requested. i give a minimum 2-5day notice and at least a 4 hr window to find someone for a 90min massage and often (outside of the few therapists i've prioritized), the people that show up are either really bad at body mechanics or they just are no-shows.

8 juillet 2025
Noté 5 sur 5 étoiles

Wonderful experience

Wonderful experience! My massage therapist is great. She is a skilled professional and a lovely person. She provides a service that I really look forward to every time. I wouldn't change anything about it.

1 juin 2025
Noté 3 sur 5 étoiles

I used to be a big fan, now, meh

I used to be the biggest fan of Zeel, but over the years it's become more expensive with spottier service. I still use Zeel, but also wander over to Soothe from time to time.

2 mai 2025
Noté 3 sur 5 étoiles

I don't like having my provider changed…

I don't like having my provider changed last minute and not being able to reschedule or cancel the appointment based on the change. I don't like not being able to select the providers I want or not being able to communicate with my preferred providers to find a mutually agreeable time slot.

1 mai 2025
Noté 1 sur 5 étoiles

Booked massage for my hubby’s birthday

Booked massage for my hubby’s birthday. They charged my card $191 and never showed up or confirmed. There is no number to call to get a refund. Do not use- this is a SCAM

25 avril 2025
Avis spontané
Logo de Zeel

Réponse de Zeel

Hello Niki,
Appointments are not charged until they are completed. If a provider is unable to confirm your appointment, the pre-authorization hold you are seeing will be released. If you believe you have been billed in error, please contact us at help@zeel.com so that we may be of further assistance. Thank you.

Noté 1 sur 5 étoiles

Disappointing & Lacks Professionalism

Zeel.com massage is a disappointing massage therapy organization. They are contracted with the VA for reasons that remain unclear. As a veteran, I unfortunately had the chance to experience massages from several of their therapists. The first therapist, Auna, was amazing, but she relocated after a year and was no longer in my network.

After her, I had three other massage therapists who seemed more interested in merely gliding their hands over my back than in providing an actual massage to address my spinal issues. One therapist spent 20 minutes asking questions, which was unnecessary, and then another 20 minutes focused on her personal documentation. In the end, I received only 20 minutes of what could hardly be called a massage.

The last therapist from Zeel was somewhat better at giving massages but lacking in professionalism. She was frequently late and rescheduled appointments multiple times. The final straw came when she rescheduled three times for one massage session and then used a mix of oils that did not meet my needs. I clearly explained that I needed natural oils due to my cancer. Not only were the oils not natural, but I also had a severe reaction that caused my body to break out in hives.

Overall, I would recommend staying away from Zeel.com massage. While it’s convenient that they come to your home, the lack of professionalism and quality in their service makes the experience unfulfilling. Many therapists won’t even provide a proper massage; instead, they ask an endless stream of questions and perform what feels more like hand gliding than a massage.

23 avril 2025
Avis spontané
Logo de Zeel

Réponse de Zeel

Hello Anthony,

First and foremost, thank you for your service to our country. Zeel feels incredibly proud to work with the VA to provide medical massage to veterans.

We are disappointed to hear that this has been your experience. The importance of timely arrival and maintaining the utmost level of professionalism is stressed to all providers in our network. If these standards are not maintained, we will ensure the appropriate action is taken. That said, we proudly provide medical massage to thousands of veterans around the country who get and stay out of pain thanks to the hard work of our valued providers.

Zeel does not have an active VA referral for you in our system. Please see your email for more information.

Noté 1 sur 5 étoiles

Scammed

Scammed! I signed up for services and prepaid for massage. Once processed the account login would no longer recognize my password or reset. I finally managed to find a phone number. The representative I spoke to said that she would have someone return my call but didn’t. When I called back my number was blocked. BEWARE

14 avril 2025
Avis spontané
Noté 4 sur 5 étoiles

Works when it works!

The app is a great idea and when there is availability it’s amazing to be able to have someone come into your home and provide a massage at your convenience. I’ve successfully used the service at least 5 times, but I’ve tried to book about 10 times. In my area, often the massage therapists aren’t available unless it’s the weekend. So the service can be great, but you aren’t always going to get an appt.

18 mars 2025
Avis spontané

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