Zelorava Avis 

Scam, stay away from! Ordered a dress and it looks nothing like the website. No label on it, poor quality. I ordered S and got an L probably. Cannot believe this is happening. The store is not in London but China. Hope people will check before buying. I usually do this, however not this time😣 lost money… such a shame

The other reviews are completely true and exactly explain how this company works.
I ordered the product for an occasion for which I never received it. The website promised a delivery of 5-8 days and in worse situations 14 days. I received it in 18-19 days and it was completely useless for me. Not just this, having read reviews after ordering I tried to cancel the order because the company had yet not dispatched it. They refused to refund the amount and cancel the order and made different stories which seemed completely untrue. They just couldn’t cancel it.
On top of it, even though the product was delivered it is of such bad quality and cloth that it gives a shabby look not matching the photos given on the website.

DO NOT ORDER FROM THIS WEBSITE — MISLEADING, POOR QUALITY, AND IMPOSSIBLE RETURNS

I ordered dresses from this company thinking it was UK-based, as their website clearly claims. The items took ages to arrive, came from China, and were extremely poor quality — nothing like the photos.

Their website says “easy and smooth returns,” but when I tried to return them, they offered me partial refunds (15%, then 30%, then 50%) just to avoid processing a real return. Eventually, they told me I’d have to ship everything back at my own cost to a private address in Shenzhen, China — not the UK. They completely mislead customers with their false advertising.

When I pushed back and mentioned consumer rights, they ignored me. They even blocked me on Instagram after I commented publicly about the experience.

I’ve now had to open a dispute with my bank and report them to UK Trading Standards. Avoid this company at all costs — it’s just a dropshipping scam with no real customer service or accountability.

I ordered two dresses which looked nothing like the images online — the quality was appalling and completely misrepresented. When I tried to return them, the process was deliberately slow and frustrating. It took days just to request a returns note, and I was then told to ship the items back internationally at my own cost.

Instead of processing a straightforward return, they kept offering me various partial refund percentages to delay the return deadline. Eventually, I was expected to pay for tracked international shipping just to get my money back. This entire experience felt like a scam – deliberately difficult and costly to discourage returns.

Absolutely disgusting and disgraceful customer service.
DO NOT BUY FROM THIS COMPANY.

AVOID AVOID AVOID Zelorava!!! I really wish I had read the reviews before purchasing from here😭 My dress finally arrived after taking 3.5 weeks. The quality is awful, looks nothing like they advertise on the website! I’ve emailed them and they are making it so difficult to get a refund.

So after almost 4 weeks of going back and forth with this scam shop they finally decided to deliver my parcel
I am honestly speechless
The dress doesn’t look like on the picture I don’t even know what the bloody colour now not only that, it came dirty like someone wore it before. They better give me my refund coz I am
Not accepting this. DONNOT BUY FRON THIS SHOP THEY ARE JUST MISLEADING PEOPLE THEY SELL THE EXACT PRODUCTS THEY ARE ADVERTISING ON THEIR WEBSITE. STAY AWAY FROM THEM

DO NOT BUY!

Clearly not a UK company and shipped from China. Also refusing to do return and refund due to ‘hassle’ - clearly as in China!!

DO NOT USE THIS COMPANY! They claim to be a UK seller but they are based in China. Ordered a dress naively (before seeing all the terrible reviews) 37 days later & no dress arrived. Requested a full refund which has come from the Netherlands but they tried to persuade me to order another dress instead! Do not buy - scamming company.

I ordered a dress from Zelorava and it was nothing like I expected. When I tried to return it, they offered me just 15% of my money back to keep the item. I pushed back and they eventually offered 30%, then sent me a return address in China, which was never disclosed before purchase.

They make returns deliberately difficult and expensive, knowing most people won’t bother. They also took days to respond each time, clearly trying to run out the clock on the return window.
Don’t be fooled by the nice-looking website. This company is dishonest and not UK or EU consumer-law compliant. You will struggle to get your money back if something’s wrong.

I wished I had searched for reviews before buying, I feel a fool. They are not a London based company, it is a lie. They ship from china (nothing wrong with that) and they do not offer you a full refund. They offer you a percentage back and if you do not agree they ask you to ship it back to china, you incur the cost and as and when they get it they will assess the product and ascertain whether you are entitled to a refund. What a load of rubbish and utter deception. The dress looked amazing online, in real life its cheaply made, awful cloth (not buttery soft at all) no structure, off colour and not something you would buy had you see it in the shop.

I searched for their companies house number and it said the company was dissolved in January 28th 2025. So it’s either an English drop ship company with low morals or a Chinese company pretending to be an English company.

I’ve reported them to my credit card company who are investigating them and reported them to facebook to.

If you. Have fallen victim to their really good marketing and lovely website then I suggest you contact your credit card company and complain.

Do not purchase!!! The items you see advertised are taken from other sites. I ordered a £50 dress it came and was nothing like the photos online. Now won’t refund me. Keep telling me the charges I will incur returning to china will eat up the refund amount. Don’t believe the site saying they’re in London because that’s a lie too. Absolute scam!

Purchased a dress thinking it’s a UK company, lo and behold the items being shipped from China. 3 weeks from purchase I chase it’s in a warehouse - I keep being told it will arrive, no sorry, no come back if not delivered in this time period, so I had to raise a credit card issue to be refunded after 4 weeks of no delivery! Thankfully got my money returned and refunded I’m glad I didn’t get to receive the item now looking at the reviews of the quality!

DO NOT BUY ANYTHING FROM THIS COMPANY
DO NOT BUY ANYTHING FROM THIS COMPANY. Same experience as others. Very poor quality dress the material is disgusting and the dress was smelly. Took ages to arrive. And don’t want to give me a refund. Do not buy from here! EVER! Complete scam of a company.

Fake Fake Fake
Scam scam scam 😡😡😡😡😡😡😡😡🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

DO NOT BUY ANYTHING FROM THIS COMPANY. Same experience as others. Very poor quality dress the material is disgusting and the dress was smelly. Took ages to arrive. And don’t want to give me a refund. Do not buy from here! EVER! Complete scam of a company.

Please avoid!! Huge scam. If you find your self here before purchasing consider yourself lucky as I didn’t do the research. Item never arrived after a month and money taken. Luckily my bank charged the money back to my account. Hopefully will be shut down soon.

DO NOT SHOP HERE - don’t trust instagram and all the other platforms they’ve (somehow) blocked feeds with through advertisements.

My order took so long to arrive that I didn’t even have it in time for the event I bought it for — I had to go to the races wearing a completely different dress. When it finally turned up, it looked nothing like the pictures

When I asked to return it, they told me I’d have to pay to ship it back overseas, and that these costs would be high, which they blamed on their “eco-friendly” model. Instead of offering proper support, they offered me a 15% refund and 15% off my next order — like I’d ever shop with them again!

Total scam, misleading advertising, and awful customer service. Avoid this company at all costs

DO NOT BUY!

States on the website english family run business however the warehouse is in China. Also stated free next day delivery however they are saying this refers to ‘fulfilment’ not delivery’s. There is nothing UK about it.

They also false advertise the brand using other companies such as Shein & House of CB to advertise.

I emailed them regarding the issue of I bought a dress for my graduation next week and it will not be here on time, I will now have to pay large shipping fees to send it back.

Embarrassment of a company.

If there was an option to give zero stars I would!

Totally agree with everything that's been said before.
Dress not as seen in images, have made returning as complicated as possible - I've been told I have to pay to send it back to a centralised warehouse (apparently for carbon footprint reasons - haha), and instead they'll offer me back 15% of the price and 15% off my next purchase with them. Furious!!

DO NOT BUY.

Absolutely embarrassment of a company. Website says

Easily and quickly return your order within 14 days, we make sure the process goes smoothly.

Yet this is a complete lie, they tell you to send your items back to a foreign country and you have to pay a huge fee and wait a months for a refund.

DO NOT BUY

What can I say… DO NOT buy it from here!!!! Completely scam!!! They don’t offers returns You have to pay for it yourself and it cost £20-£26 for 1 item.
And the quality it’s below disappointing!