Zenithpropertymanagement Avis 

The concierge team at Novella are top notch! They are so helpful with any issue/query and always such a happy welcome when you come home. I’ve lived in my fair share of buildings in Manchester and experienced awful management but I am so impressed with these so far.

(Also big shout out to Zoe for being so amazing and friendly, I look forward to her being on shift!)

I'm genuinely surprised by the low rating reviews as I've had the opposite experience in my new building (Novella).

From the day we first looked at the showroom to the day we moved in. The front desk staff have been nothing but polite, helpful and welcoming (Zoe and Bryan - apologies, can't recall the other team member's names).

When we checked in, there was a slight problem with one of the kitchen cupboards, and after speaking to the team, the issue was fixed that same day.

Cannot fault.

Worst management I've ever seen! Building walls are leaking, elevators are constantly broken, homeless people live inside the building, and packages are stolen. Not to mention that the inside of your home can literally fall apart, and you will have to wait an entire year to get something fixed if you do!
Today they did the most, when the building's corridors were leaking almost inside our apartments and all they could say was "find the causing neighbour and tell him to turn off his water, because if we send an engineer, you're the one paying." Jokers on a whole new level.
Don't deserve one star.

Is it the worst management company ever seen? If not, is not far from there.

I've been living in Lamba Court for years (4, to be precise), and they were awful even before the cladding crisis. They don't invest in what matters on the property. And the fees are not small.

When something is broken or stops working, they always take their fair time to fix it, no matter how disturbing it can be for the people here. They ignore your emails and petitions due to some kind of agenda that is about making money no matter what.

And please, the guy who blows the leaves doesn't need to be here that often; that's some money you can have there.

An awful management company. Will tell you that they will get back to you and you will have to call them another 5 times for them to deal with the issue...

Extremely poor/bad property mangement company by managing nothing but taking managing fees shocking.

Joshua Ramsden is an asset to this company he has gone out of his way to sort out the parcel locker system at Atelier before christmas!

Extremely poor/bad property mangement company by managing nothing but taking managing fees.

6 days, 3 emails and 4 phone calls to get a meter reading!!!!!!! This company is a joke do not engage with them, they are clueless. Phoned to speak to a manager about the length of time it took to get the meter reading "none are available". Wrong readings sent to me. No apologies, nothing. they don't care. Awful.

I could write a book here, but they mange our blocks of flats, to sum up the complaints a lot of our residents have:

- difficult to get hold of
- Staff are rude
- expensive - £260pcm service charge for a 700sqft flat
- not interested in resolving issues
- still not seen a set of accounts for 2020
- poor communication with residents
- slow to carry out repairs
- when repairs are carried out they are not to standard and have to be carried out again.

If your considering appointing a property management company, please look elsewhere.

However the staff at our concierge generally try to be as helpful as possible (although they are not employed by Zenith).

Has such a terrible time, they've recently taken over my building and they;ve been nothing but rude, unhelpful and disrespectful. Things take ages to be fixed and they always pass the buck!