zenlayer.com Avis 

I had a very disappointing experience with Zenlayer support and billing.

Before using my balance, I contacted support regarding SMTP port 25. I was asked to create servers and provide IP addresses for review. Based on this guidance, I used my balance to deploy servers and shared the requested information.

Only after doing this was I informed that external access to port 25 is not supported at all. When I requested a refund, support refused, stating that used machines are non-refundable, even though they were created solely following their instructions.

There was no clear communication upfront that port 25 could never be opened under any circumstances. If this had been clearly stated, I would not have created the servers or spent the balance.

Support responses were polite but rigid, and no goodwill or fair resolution was offered. Overall, poor communication and an unfair outcome for the customer.

When I bought a subscription to Bare Metal Service, in the field with the server there was a column indicating the speed of the public network 10gbps, on the first day when we got it and turned it on, we tried to install the necessary dependencies but noticed that something was wrong (insufficient network speed), contacting support we were told to conduct network speed tests, according to which its speed was 100mbps. Of course, we tried to put up with this speed and hoped that it would not be so critical, but after 5 days we realised that we would not put up with such a speed for a lot of money at the declared speed of 100 times higher.
The price of the server is $700 per month + an additional payment for the Internet of $0.058 per 1GB ($58 for 1TB), the prices are high and biting and the information about the service is not true.
When contacting support, we are constantly being rejected with the reference to the fact that this is not a problem of their equipment and they will not return anything and are guided not by the results of REAL use, but by their own LAB tests that show a speed of 1gbps (10 times less than stated)

at the moment we are waiting for a positive response from support, if they finally refuse to refund us, we will prepare a lawsuit, be careful with these scammers

One of our partners located with Zenlayer wanted a direct connection. BGP Routing was configured.
Zenlayer startet to advertise our prefix to their internet peers. Causing our clients on the Internet to route via Zenlayer which didn't work.
I would be very careful using them as ISP/Peering

Gave Zenlayer's Frankfurt VMs a shot for my gaming needs. Quick and efficient service, makes a huge difference. A solid choice for sure.

Just moved to Zenlayer VMs in Saudi for Palworld gaming. Latency's way down, barely notice it. Customer service? Really good, they've got it covered globally.

Zenlayer servers are crazy fast, and their customer support team is awesome. They're always friendly and quick to help out with any problems I run into.

Easy to run a virtual machine. Great coverage with low prices.