Zen LocumAvis 

Professional level, prompt responses, efficient and kind!

All the staff are very helpful, go out of their way for their clients, best agency around hands down .

Easy to book shifts, reminders given and get paid without any hassle.

Contacted Lydia to arrange locums for few days & within 2 days she booked requested days.

Amazing team, good rates, great app, varied work’s available and no pressure from the staff to go somewhere or put in so many hours. Lovely folks to work with. Excellent user experience with the app.

Great experience so far with Zen Locums. I have been using them for some time now. I found the website easy to navigate for adding/amending/cancelling shifts. The account managers I have had have been good.
With regards to the calibre of locum, I rate them highly. With a very experienced team, they have encountered a wide mix of locums and so have a good base to compare, so when they give positive feedback about a locum, then it carries a lot of weight. Especially as it is they who have to work with the locum. So far, every locum from Zen has yielded good feedback from the team. This is quite an achievement.
Efficient Zen team member who was working out of hours on Friday was able to cover a last minute booking cancelation in less than an hour! I couldn't ask for a better service in that case.

What could they do differently to get 5/5?
Follow up on response to texts they have sent out.
On a few occasions they have sent out a message about e.g. a good Dispenser or Technician available to respond to if interested, which I have done, but then there is no further communication back. Quite unusual practice as I didn't solicit the information in the first place. I expect follow up a bit more promptly when dealing with or pending staffing requirements with the office.
There may be a reason for the radio silence but will be good to know e.g. due to holidays etc and also that they are working on requests.
Overall, great experience.
Keep up the good work and I will recommend them as a locum agency.

When locums come to the pharmacy, I have to ask them for ID. Some of them do not have IDs, just NHS smartcard. I need more than this ID to convince myslef that the correct offical locum is present. I hear the stories of false locums turning up at pharmacies across the UK

I like the locum booking platform. It is convenient and is great for the owner to book Locums and that they are also monitored by yourselves.

Zen Locum have been amazing to work with.
They are more than happy to go the extra mile to help you.
They always reply promptly to any queries you may have. Definitely recommend.

Very good at keeping me informed through each stage of the process.

Very helpful and introduced good resources. Always ready to help.

Zen Team is very proactive. They send reminder emails a few days prior to the shift. I also receive requests to provide feedback on my experience at the pharmacy I have just worked in. This is shows support & interest in our wellbeing.

It would be nice to know how long the Licum has been qualified and the amount of experience they have. You then have an opportunity to decide whether the locum is worth the extra money or are you just paying a lot for someone to cover a shift that will need help and giid

Lydia is a great asset to Zen locums.
She is extremely helpful , patient and always willing to listen.
Thank you Lydia for your help.

Very approachable, Locum/ Client friendly agency, try very hard to match everyone's needs & match bookings.
Provide vital information about placements, eg No. of Staff/ parking, keeping one updated on bookings etc.
Would highly recommend Locums signing up.

the readily visible response from locums, the ease of adjusting and creating shifts is great

Great locum agency! Very efficient! They saved me several times! And a shout out to Lydia who is an absolute star ⭐️ Thank you for your support covering the pharmacy!

Always quick to fill our shifts, or advise how to fill them if not uptaken. Very helpful.

Thank you so much for that app as Zen Locum. It literally makes your life easier because you don't have to call anywhere. Just have your phone handy and organize your week or month. Many Thanks for Joy for the extra care, she chose the most convenient shifts for me as a timeframe and location. I recommend Zen Locum with confidence!

great online locum booking company, with a good bank of available staff, who respond quickly and who also respect the offered rates. All the locums have been of a high calibre and the complete platform works well for us