Saya sangat kecewa mendapati perbedaan bentuk candle EURUSD H4 pada akun ECN Zeal server Live02 dengan MetaQuotes. Perbedaan ini signifikan karena mempengaruhi analisis teknikal berbasis price action... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Saya tidak mendapat informasi ygvjelas mengenai merchandise yg harusnya saya dalatkan dari deposit yg saya lakukan. Dan perhitungan point dari transaksi yg saya lakukan. Saya sdh menghubungi CS dan bi... Voir plus
L'entreprise a répondu
Unfortunately zfx hasn’t completely solve my credit balance for almost 2.5 months (since december) , all they say is just be patient and wait without any specific date and keep prolonged. Their intern... Voir plus
L'entreprise a répondu
ZFX 有很多值得热爱的东西，许多交易者继续看好该服务。 低廉的费用、响应迅速的交易所以及拥有良好记录的开发人员让大多数人喜出望外。 迄今为止，ZFX普遍被认为在其短暂的生命中取得了全面的成功。 大多数支持查询需要通过网站的电子邮件联系表进行。 与大多数主要交易交易所一样，由于需求绝对增加，您可能需要等待一段时间才能得到回应。 有客服聊天机器人可以进入，有些回复是自动的。 令人高兴的... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de ZFX
Écrit par l'entreprise
Zeal group of companies (collectively Zeal Group) is a business portfolio comprising regulated financial institutions (trading as ZFX) and fintech companies specializing in multi-asset liquidity solutions in regulated markets backed by proprietary technology, with presence in major global locations.
Founded by a group of veteran traders with decades-long experience in the industry who not only share appreciation for the complexity the world of financial trading itself may present but also have the expertise and commitment to change, Zeal has a deep-rooted existential reason and has set its goal to deliver multi-asset trading services of next level to retail and institutional investors alike.
By not actively assuming market risk, ZFX consistently focuses on sourcing the best prices in the institutional marketplace using cutting edge technology and providing best in class trading services to ensure that the outcome of every trade executed at Zeal is purely the result determined by the market. The transparency in pricing ensures that Zeal is mainly compensated for its broking services through markups.
Founded by a group of veteran traders with decades-long experience in the industry who not only share appreciation for the complexity the world of financial trading itself may present but also have the expertise and commitment to change, Zeal has a deep-rooted existential reason and has set its goal to deliver multi-asset trading services of next level to retail and institutional investors alike.
By not actively assuming market risk, ZFX consistently focuses on sourcing the best prices in the institutional marketplace using cutting edge technology and providing best in class trading services to ensure that the outcome of every trade executed at Zeal is purely the result determined by the market. The transparency in pricing ensures that Zeal is mainly compensated for its broking services through markups.
Coordonnées de contact
26 Throgmorton St, EC2N 2AN, London, Royaume-Uni
- cs@zfx.com
- zfx.com
2,5
Bas
65 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 71 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Réponse de ZFX
Thank you for your kind words! We're glad you enjoyed your experience.
Bagus dan lancar widrauw nya
12 décembre 2024
Réponse de ZFX
Terima kasih atas ulasan positif Anda! Kami senang mendengar bahwa proses withdraw berjalan dengan baik dan lancar. Jika Anda memiliki pertanyaan atau membutuhkan bantuan lebih lanjut, jangan ragu untuk menghubungi kami.
Réponse de ZFX
Thank you for your kind words! We're delighted to hear you had a great experience with ZFX. We truly appreciate your support and look forward to continuing to serve you!
Réponse de ZFX
Hi, Terima kasih telah menjadi Klien ZFX Indonesia, kepuasan Anda sangat berarti bagi kami untuk menjadi lebih baik! Kami sangat menghargai waktu yang telah Anda berikan untuk membagikan pengalaman Anda dalam menggunakan ZFX, dan kami berharap Anda tetap setia bersama kami, kepuasan Anda adalah prioritas utama kami.
Sales ZFX Proaktif dan Membantu
Sales ZFX berperan aktif dalam membangun hubungan dengan komunitas, memberikan edukasi, & dukungan strategi, sehingga membantu mitra memperoleh member baru dan meningkatkan pendapatan secara signifikan.
2 janvier 2025
Réponse de ZFX
Hi, Terima kasih telah menjadi Klien ZFX Indonesia, kepuasan Anda sangat berarti bagi kami untuk menjadi lebih baik! Kami sangat menghargai waktu yang telah Anda berikan untuk membagikan pengalaman Anda dalam menggunakan ZFX, dan kami berharap Anda tetap setia bersama kami, kepuasan Anda adalah prioritas utama kami.
Tidak jelas
Saya tidak mendapat informasi ygvjelas mengenai merchandise yg harusnya saya dalatkan dari deposit yg saya lakukan. Dan perhitungan point dari transaksi yg saya lakukan. Saya sdh menghubungi CS dan bilang akan ada yg wa saya. Tapi hingga hari ini blm ada kabar.
13 janvier 2025
Réponse de ZFX
Hi, kami sangat menyesal mendengar pengalaman yang Anda rasakan, ZFX akan menghubungi Anda melalui alamat email Anda terdaftar pada sistem ZFX untuk melakukan komunikasi lebih lanjut perihal keluhan yang Anda alami, Terima kasih.
Best broker inthe world in terms of…
Best broker inthe world in terms of professional platforms...
14 janvier 2024
Réponse de ZFX
Hi, thank you to choose ZFX Indonesia as your Broker, your satisfaction means a lot to us to grow better! We really appreciate the time you have given to share your experience in using ZFX, your satisfaction is our top priority.
I have been trading with zfx for over a…
I have been trading with zfx for over a year and withdrawals have been smooth until now, it is very fair broker
1 février 2024
Réponse de ZFX
Thank you for your feedback and for choosing us as your broker for over a year. We're thrilled to hear about your positive experience with withdrawals until now, and we appreciate you highlighting our fairness. We value your business and are committed to providing a consistently smooth trading experience. We hope to continue serving you well in the future. Your satisfaction is our priority.
Réponse de ZFX
Chúng tôi rất vui khi biết bạn đã có trải nghiệm tích cực như vậy! Phản hồi của bạn có ý nghĩa rất lớn đối với chúng tôi và thúc đẩy chúng tôi tiếp tục cung cấp dịch vụ xuất sắc. Chúng tôi thực sự đánh giá cao việc bạn dành thời gian chia sẻ suy nghĩ của mình và chúng tôi hy vọng sẽ sớm gặp lại bạn. Cảm ơn bạn đã lựa chọn chúng tôi!
Réponse de ZFX
We appreciate you taking the time to share your feedback. We're thrilled to hear that you found our withdrawal process to be fast and efficient, and that you trust us as your broker. Your positive experience is important to us, and we're dedicated to maintaining a high level of service for all our clients. We strive to provide a seamless and reliable experience, and your comments confirm we're on the right track. We value your business and look forward to continuing to serve your financial needs. Thank you again for your review.
Réponse de ZFX
We appreciate you taking the time to share your experience with us. We're glad to hear that you've found our ECN account suitable and that you consider us a fair broker. Your feedback is valuable as we continually strive to improve our services and meet the needs of our clients. We value your three years of loyalty and hope you continue to have a positive trading experience with us. Thank you again for your review.
Réponse de ZFX
We're thrilled to hear about your positive experience with our deposit and withdrawal processes, and that you find our spreads favorable.
We truly appreciate you taking the time to share your feedback; it means a great deal to us. Your satisfaction is our top priority, and we're delighted to know we're meeting your expectations in these areas. We continuously strive to improve and maintain a high level of service, and your comments encourage us to continue on this path.
Thank you again for your kind words and for choosing us. We value your business and look forward to serving you again soon.
useful broker
useful broker, I use it to trade forex and very smooth trading experience.
6 juillet 2024
Avis spontané
A Disheartening Experience with Zeal Capital Market
I had a deeply disappointing experience with Zeal Capital Market (Seychelles) Limited. An employee persuaded me to deposit $1,000 on May 28, 2024, to subscribe to their account-copying service with monthly profits from 20% to 70%. I explicitly asked whether the profits from this service were guaranteed, and the employee assured me they were.
After depositing the amount, I attempted to change the leverage to 1:100. Still, the same employee convinced me to keep the existing leverage of 1:500, claiming that the trader whose actions would be copied was operating with small lot sizes. Additionally, I was prevented from changing the leverage through the platform.
On June 13, 2024, despite my account balance not exceeding $1,000, the trader executed several large trades, including one of 1.8 lots and three of 0.18 lots. As a result, my account balance incurred a loss of $939.
After raising my problem, I was contacted by their customer support team. They acknowledged the issues and offered a credit of $469.50.
When I informed the company that I would leave around $200 in the account to compensate for the remaining value, the trader opened large lots again before reaching the remaining $530, and the account lost $241.
I am still left with a loss of $375. It's disheartening that despite their acknowledgment of the problem, I am still out of pocket for the original amount. This experience has been very disappointing.
13 juin 2024
Avis spontané
Réponse de ZFX
We’re sorry to hear that your experience with us hasn’t been fully satisfactory.
Just to clarify, our copy trading platform provides several options to help users manage their trades and minimize risks. You can set a limit on the trading volume you'd like to copy, and there's also a volume scaling feature to copy orders at a lower volume, reducing potential risks.
Please don't hesitate to reach out to our customer support team, and we'll do our best to assist you. Thank you again for sharing your thoughts.
ZFX Made Excuses to Delay My Withdrawal
ZFX has been delaying my withdrawal for a long time. When I wanted to withdraw money, ZFX asked me to verify KYC again, and I cooperated in submitting documents such as taking a selfie with my ID card, but ZFX once again put forward new requirements to block my withdrawal.
If these new requirements were necessary to deposit and withdraw money at ZFX, they should have been fully verified before I made the deposit. Now these new requirements are the excuse used by ZFX to stop me from withdrawing money, and ZFX keeps making new requirements so that I can never withdraw money smoothly.
15 septembre 2023
Avis spontané
Réponse de ZFX
We sincerely apologize for the delays and frustration you're experiencing with your withdrawal. Understandably, repeated KYC requests can be inconvenient.
To clarify, KYC verification is crucial to ensure compliance with regulations and protect both you and ZFX from fraudulent activity. We appreciate your cooperation in submitting documents, and we're working diligently to complete your verification as quickly as possible.
To expedite the process, please contact our dedicated support team at cs-ae@zfx.com. They can provide specific details on the remaining requirements and assist you in completing the verification swiftly.
The worst customer service ever
The worst customer service ever, the chat not working and I never receive receive any proper reply to my emails. Not recommended at all.
6 septembre 2023
Avis spontané
Réponse de ZFX
We would like to address your recent interaction with our customer service team and apologize for any inconvenience you've experienced.
We acknowledge that you reached out to us via email, and we checked that there's no response or issue has been addressed from your side. Our aim is to assist you promptly and effectively, and it appears we fell short of this objective in your case.
To ensure your needs are met, we encourage you to reach out to our dedicated customer support team at cs-ae@zfx.com whenever you require assistance.
Perfect executions and spreads
23 septembre 2022
Avis spontané
Réponse de ZFX
We're thrilled to hear you're happy with our execution quality and spreads! We strive to provide a seamless and cost-effective trading environment for all our clients.
Beware of Zeal Captial - A Nightmare Experience
I want to share my dreadful experience with Zeal Capital (ZFX), and I strongly advise anyone considering this broker for forex trading to think twice. My interaction with them has been nothing short of a disaster from the beginning, and I felt compelled to warn others.
1. Lack of Transparency:
From the outset, I noticed a severe lack of transparency with Zeal Capital (ZFX). They promised low spreads and quick withdrawals, but the reality was far from it. Hidden fees and unfavorable slippage quickly ate into my profits, leaving me with a bitter taste in my mouth.
2. Poor Customer Service:
The customer service at Zeal Capital (ZFX) is appalling. Whenever I had an issue or question, it took ages to get a response. It seemed like they were intentionally avoiding resolving problems and providing explanations for discrepancies in trades.
3. Shady Practices:
I suspect that Zeal Capital (ZFX) engages in shady practices. My trades are frequently executed at worse prices than the market rate, and it's not a coincidence. I believe they manipulate prices to benefit themselves at the expense of their clients.
4. Withdrawal Nightmares:
Withdrawing funds from my account was an absolute nightmare. The process was unnecessarily convoluted, and it took weeks to see my money. They claimed to have "processing delays," but it felt more like a deliberate tactic to keep my funds tied up in their platform.
5. Unreliable Trading Platform:
The trading platform provided by Zeal Capital (ZFX) is unreliable at best. It frequently experienced outages during crucial trading moments, leading to missed opportunities and financial losses.
8 août 2023
Avis spontané
Réponse de ZFX
Your feedback is crucial, and we're already taking action to address:
1. Transparency: Reviewing fees and slippage info for clarity.
Customer Service: Enhancing response times and communication.
2. Withdrawals: Streamlining process and improving communication.
3. Platform Stability: Minimizing downtime, especially during key moments.
We understand you have concerns about fair trading practices. We operate under strict regulations and encourage formal complaints if needed. We're always here to improve and regain your trust. Please contact us at cs-ae@zfx.com to discuss further.
Scammers, stay clear of this broker
All good until I tried to withdraw my profits.
I started with 1000 $.
Did a small withdrawal to test the site, all good.
After a while the capital was up to around 1600 $.
1000$ withdrawal: all good.
Then, a couple weeks later I decided to also move the profit to another broker, so I tried to withdraw the remaining 559 $.
First, they told me I had to provide my Skrill or Neteller account. I told them their regulation never mentions shady external apps to process my money. It simply says all withdrawals exceeding the initial deposit must go straight the bank account.
So they asked for my bank account details. My bank account was already verified, so they already had all the info, but for some reason I still have to provide them again, twice.
Then they told me they ordered the bank transfer and provided a bank statement of the operation. At this point it's pretty safe to assume it was a fake document.
It says the transfer was ordered on july 17, but I still have to receive my money.
So basically these scammers simply give the initial deposit back and refuse to transfer any profit.
The customer service simply keeps repeating the bank transfer is fine on their side, when it clearly hasn't even been ordered.
The good thing is, I always try these shady third-world brokers with small amounts of money, so the loss isn't a big deal.
But this kind of behaviour is disgusting.
17 juillet 2023
Avis spontané
Réponse de ZFX
We truly apologize for the inconvenience and frustration you experienced with your recent withdrawal. We understand how unsettling delays can be, and we sincerely regret the confusion that arose. Please know that your feedback is incredibly valuable to us, and we've taken every step to ensure such issues never happen again.
We've double-checked everything on our end and are confident the transfer is complete.
Warning!!! I can not withdraw my deposit
10/3/2022, 11:17:52 Withdrawal Failed
9/2/2022, 13:37:43 Withdrawal Failed
2 failed withdrawals, many times I contacted them via Live chat, and I wrote them an email... for 1 month zero replies!!!??? no communication, the worst support of all brokers I ever used
5 octobre 2022
Avis spontané
Réponse de ZFX
Hi,
First please accept our apologize for any inconvenience . We just want to explain you that we have 24 working hour to contact us. So If you have any question or problem please contact us via : cs-th@zfx.com. We will help you as fast as we can.
Best Regards,
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.