ZiCASE Avis 85

Réponse : ZiCASE

5 mars 2026

Dear Jasmine,

Thank you for your feedback.

First of all, we sincerely apologize for the delayed response to your email. Unfortunately, at that time we experienced unexpected technical issues on our server, which temporarily limited our access to incoming customer emails. Because of this issue, your message from January 8 was not visible to our support team until later, which caused the delay in our reply on January 23. We completely understand how frustrating this must have been and we are very sorry for the inconvenience.

We would also like to clarify for anyone reading this review that your order was delivered successfully on January 10, in good condition and within the expected delivery timeframe. We are glad to hear that the package eventually arrived safely.

Since then, the server issue has been fully resolved, and we have taken additional steps to ensure that customer emails are received and responded to as quickly as possible.

We truly appreciate your feedback, as it helps us continue improving both our communication and our service. If there is ever anything else we can assist you with, please feel free to reach out to us again.

Best wishes,
ZiCASE Team

Réponse : ZiCASE

21 oct. 2025

Dear Natalie,

We’re truly sorry to hear about your experience. According to the tracking details, your order was shipped on May 6 and delivered to your mailbox in Scottsdale, AZ, on May 15, 2025.

Sometimes, when a package is marked as delivered but not found, it can be placed in a nearby mailbox or picked up by someone at the same address. If we had known earlier, we would have immediately contacted the carrier to investigate.

Your satisfaction means a lot to us — we’ve just reached out to you via email and offered to resend your order completely free of charge. Please check your inbox so we can confirm your address and make things right.

Best wishes,
ZiCASE Team

Réponse : ZiCASE

19 oct. 2025

Dear Corali,

We’re truly sorry to hear that you were unhappy with your phone case. We take product quality very seriously and always want our customers to love their purchases.

For transparency, your order was received on June 4th and successfully delivered to your shipping address on June 17th. If you had noticed any issue with the case, such as a print or text error, you could have easily contacted us through the " Contact Us " page on our website. In such cases, we always offer a free replacement or a refund to ensure customer satisfaction.

However, we didn’t receive any email or message from you regarding this issue before your review. A few minutes ago, we sent you an email asking for some photos of the case, so we can fully understand what went wrong and provide the best possible solution, including sending a replacement if necessary.

We truly appreciate your feedback and hope to resolve this matter promptly

Best wishes,
ZiCASE Team

Réponse : ZiCASE

18 oct. 2025

Dear Lisa,

We’re truly sorry to hear that you weren’t fully satisfied with your experience. We always want our customers to love both the design and quality of their cases.

After checking your order, we confirmed that it was delivered on July 19, within our expected delivery timeframe (12 business days + 3 days for processing). However, we completely understand that the quality didn’t meet your expectations, and we take that seriously.

As a small business, every piece of feedback helps us improve. We’ve also reached out to you directly via email to offer a new replacement case of your choice, free of charge, because your satisfaction truly matters to us.

Best wishes,
ZiCASE Team

Réponse : ZiCASE

18 oct. 2025

Dear Mya,

Thank you so much for your kind words and thoughtful review!
We’re so happy to hear that you love your phone case.

While shipping can sometimes take a bit longer than expected due to international logistics, we truly appreciate your patience and understanding. Your satisfaction means the world to our small team.

Thank you again for your trust and support.

Best wishes,
ZiCASE Team

Réponse : ZiCASE

18 oct. 2025

Dear Rosanne,

Thank you for taking the time to share your feedback. We’re really glad to hear that you loved the design and quality of your case!

Sometimes wireless charging may not work properly if the charger isn’t fully aligned with the internal magnetic ring or if the charger’s surface is slightly smaller than the case’s ring area. In rare cases, certain third-party chargers may also have weaker magnets that affect the connection.

If you had reached out to us directly, we would have been more than happy to help! After receiving a short video showing the issue, we always offer either a free replacement or a different model at no extra cost to make sure our customers are fully satisfied.

Best wishes,
ZiCASE Team

Réponse : ZiCASE

15 oct. 2025

Hello Dre,

We’re truly sorry to hear about your dissatisfaction and regret that your experience didn’t meet your expectations.

After reviewing your order, we can confirm that it was delivered correctly, the items matched the product descriptions, images, and device model you selected at checkout, and arrived in perfect condition. While we completely understand that the design or material may not have been what you expected, our return policy (which is publicly available on our website) allows returns for such cases, with the return shipping covered by the customer.

We explained this in our email exchange and also offered a 50% discount coupon as a goodwill gesture — even though the order was fulfilled accurately and on time.

We respect your opinion and sincerely wish the outcome had been more satisfying. We has served thousands of customers worldwide with verified deliveries and transparent policies, and we remain committed to providing friendly support and fair resolutions for every customer.

Best wishes,
ZiCASE Team