Well I’m just starting my adventure with ingredients I haven’t used before, I don’t know what they do or how to use them, this company was very helpful I explained what I wanted to try to make a saga... Voir plus
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Simple to order on line. Item was dispatched quickly and recieved on time. Correct item received as shown on website Competetively priced I am an octagenarian and this saved me having to lug 10 k... Voir plus
Although Royal Mail have failed to deliver my item twice after it was sent out twice I finally got it third time lucky and can’t praise Ian at zing Asia enough as he went above and beyond for me to ma... Voir plus
L'entreprise a répondu
Nothing to much for these guys. I forgot to add some dumpling wrappers to my order…no problem. They were frozen, but when arrived were still frozen! Thanks to thoughtful packing! As for the packing…... Voir plus
À propos de l'entreprise
- Épicerie asiatique
- Supermarché chinois
- Épicerie japonaise
- Épicerie coréenne
- Magasin d'articles orientaux
- Supermarché
Écrit par l'entreprise
Chester Supermarket Warehouse Open to trade and public alike, we are conveniently located on the Sealand Road industrial estate in Chester. We have been trading from this location since the auspicious date of opening on 18-08-18 We constantly strive to improve and expand our operations and aim to provide a high standard of customer service to an expanding customer base. We are always open to suggestions and constantly review our offering based on customer comments and requests. Stock accuracy is important to us, we are constantly working on improving our systems and strive to achieve 100% stock accuracy.
Coordonnées de contact
20 Bumpers Lane, CH1 4LT, Chester, Royaume-Uni
- 01244 888809
- trustpilot@zing-asia.co.uk
- zing-asia.co.uk
4,7
Excellent
714 avis
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N'a pas répondu aux avis négatifs
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It was delivered on time and I was kept…
It was delivered on time and I was kept informed all the time
25 septembre 2024
Brilliant product and speedy service
25 août 2024
Galangal previously frozen sold as…
Galangal previously frozen sold as fresh. Yeah it was useable Galangal (within a week or so) no it wasnt fresh.
The company have asked for more details, to help them with their reply. So I have supplied those. I cant see why? They know the product is previously frozen and so do I. I would advise you buy elsewhere. This company is a lot of work.
26 août 2024
Avis spontané
Réponse de Zing Asia
Hi Bruce,
I am sorry for the trouble.
As your review was an organic review it did not come with an order number. To help identify your order we can make the request for more information. I am very sorry for any inconvenience. We do not freeze galangal prior to shipping out, and would not substitute frozen galangal without speaking to you. But we do record a best before date on the fresh items when they arrive, this can be a few days to a few weeks depending on the specific vegetable. These dates are visible on the website and on the order confirmation and can be a good guide to freshness. I am sorry if you did not see that date when you ordered perhaps the stock had not just arrived from Thailand, perhaps you ordered it past the best before date. Our packers do make a visual inspection, if it still looks good they will send it out. I am very sorry if you have had any trouble contacting us, this review is the first we heard of your problem. I would be very happy to re-send your order with fresh galangal on the day the next batch arrives with us from Thailand, if this would help you to have a 5 star experience please let me know?
Very sorry for any inconvenience,
Kind regards, Ian
UPDATE:
Thank you again for providing the additional contact info, I am sorry if the inconvenience prompted you to downgrade us from 3 star to 1 star it was not my intention to cause you a lot of work sorry.
I can see you did purchase galangal that was past our estimated best before date I believe the goods-in person gave them 11 days on arrival. Please note that these dates are displayed on our website and also on your order confirmation, and this is quite a unique feature, I am very sorry if you did not see these.
The galangal did pass a visual inspection prior to packing and I am glad to learn that you did find it was still usable despite the fact that it had not just arrived from Thailand the very same day you ordered.
We would like all our customers to have a five star experience and as a gesture of goodwill if it would help you have a 5 star experience I am happy to re-send your order on a day when galangal arrives with us which would be the day after it left Thailand and so it would be super fresh, would that work for you?
I have further investigated your order (thank you for providing the details once again).
I can see from the packing/scanning record that we actually did not send the 200g galangal packets it looks like we had a stock error, the stock we sent was 100g so we sent 6 packets which were actually on a different barcode.
I will now check the CCTV to see where these galangal packets came from .
I am glad to see the picker did indeed take them from the fridge.
However I am sorry to say that unusually we did not get these direct from Thailand they came to us via a local market. I will challenge the supplier and ask them to investigate this. If they they cannot guarantee these are not getting frozen somewhere in the supply chain we will no longer source galangal from them. So my sincerest apologies for that, we assumed they were fresh and never frozen, I will also report the market trader to the thai importer/exporter as they are likely damaging the importers brand with this practice.
Thank you for bringing this to our attention, I will speak to the buyer about it.
And the offer still stands about the re-send, I will phone you next time some arrives with us direct from Thailand and see if you would like some replacements sending out. I am reasonably confident that they are not freezing them in Thailand.
Very sorry for any inconvenience,
Kind regards,
Ian
This company mega wrapped my bottles of…
This company mega wrapped my bottles of ok sauce and it all arrived on time and without a hitch
27 août 2024
Réponse de Zing Asia
Thank you Mr Church for your outstanding 5 star rating and review, very much appreciated thanks
I received my items quickly and…
I received my items quickly and received exactly what I ordered,I have only 2 problems the dumplings has defrosted slightly so stuck together ,but where delicious and soup mix had no English instruction of how to make them,dipping sauce was flavoursome and the cracker helped with my late night food cravings
26 août 2024
Réponse de Zing Asia
Thank you Caroline for your amazing 5 star rating and review, I will check the packing CCTV on your order and see what the packer can do to improve and make sure they get some more training if required. Sorry if the importers instruction sticker was missing. We are currently out of stock of that one but I will try to get the instructions on the website next time it comes in thanks.
Réponse de Zing Asia
Thank you Tina for your excellent 5 star rating and review, very much appreciated thanks
Réponse de Zing Asia
Thank you for your brilliant 5 star rating and review very much appreciated thanks
Fast delivery and packed securely
26 août 2024
Réponse de Zing Asia
Thank you Sandy for your magnificent 5 star rating and review, very much appreciated thanks
Réponse de Zing Asia
Thank you Amy for your fabulous 5 star rating and review, very much appreciated thanks
Zing Asia! Zesty Service!!
Website is easy to navigate, account easy to set up! I ordered what I required at superb prices, but as they were out of date I received a text message ensuring that I realised they were out of date! Excellent customer service, well packed and quickly dispatched! Highly recommended company to everyone!!
26 août 2024
Réponse de Zing Asia
Thank you Steven for your awesome 5 star rating and review, we always try to make sure customers are aware if they have bought any clearance items that are past the best before date, you can also add an order message to confirm 'I am aware these are past the best before date' just in case you might be busy on the shipping due day and they cannot reach you. Very much appreciated thanks.
Réponse de Zing Asia
Thank you very much Sallyann for your lovely 5 star rating and review, very much appreciated thanks
Zing-asisa, quality for spices
First time ordering from Zing-asisa, what a fantastic company I’ve found here
17 août 2024
Avis spontané
Réponse de Zing Asia
Thank you Michael for your amazing 5 star rating and review very much appreciated thanks
Vert good service
28 juillet 2024
Réponse de Zing Asia
Thank you Tim for your excellent 5 star rating and review, very much appreciated thanks
The goods were very well wrapped and…
The goods were very well wrapped and delivered in a timely manner 👍
26 juillet 2024
Excellent company
Excellent company. Great product and very fast delivery. Would highly recommend.
27 juillet 2024
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