Zalando UK Avis 

The courier company lost my package, so I want my money back. I contacted Zalando, but they told me to be patient and ended the chat

PLEASE DO NOT ORDER from this website zalando. The products ordered NEVER arrive, and dealing with their customer service is a traumatic experience, they do NOT respond to emails and their chat service is horrific, they do not answer the question and quickly end the conversation when they do not want to deal with your queiries. They should be SHUT down.

I ordered some trainers. After 12 days Evri, their courier of choice, emailed me to say they had lost the parcel. I copied and pasted that message and still Zalando wont refund me because they say their system says the parcel is in transit. It is lost.During the live chat they also ended the chat 3 times before I had finished just telling me I had to wait. Incredibly rude and incompetent

I am actually having a very bad experience with Zalandowho. This is a bad choice of ordering online I promise you. Do not take that risk, mostly if you are planning to return your item. You will never get a refund. They always find a way to twist it. Right now they are denying my refund. I made an order 3 months ago. Items took too long to be delivered. I returned one of the item and never been able to get a refund from them. I was told numerous time to fill a legal statement which I did but I am left hopeless and disappointed. I do not think I am going to risk my money again

Ordered a Ralph Lauren zipper £110. 2 weeks later no sign of it.
Initially things looked good. Prompt email when ordered. Then Evri email to say they it was in distribution place, ready to be delivered. However. Phoned cust service, 1st time they said wait 48 hours and they would contact Evri then 2nd time they said they would contact Evri but this time wait another 72 hours. I phoned this morning and asked for refund. She has sent me a legal disclaimer i need to sign and complete all details and submit back and inbetween all of this. I was cut off by cust service people. I feel like this is one big scam. They dont sound very happy and almost expecting people to be fed up. I'm not sure if i will get a refund even after submitting the form back. Why is the process so complicated and then apparently another 5 working days to process refund. Amazon refunds almost immediate if they know there service is not what it should be.
I paid £110 but dont think there was even a zipper that got sent to Evri. Terrible service. Disgusting. Will not go near this company again and still not sure why i have this big attachment to send back with my signature. Very strange

Horrendous customer service. My parcel is lost, customer service have taken no responsibility and closed the chat without giving me the opportunity to respond.

Parcel went missing on the day it was due to be delivered. A week later I was being told it will arrive soon. Evri confirmed the parcel was lost and they continued to tell me to wait! A different member of staff emailed every time each with lies and false promises. Zalando is a scam. Avoid at all costs

Got a great pair of shoes on the site for a lower price than elsewhere. Shoes came very quickly! NOTE: I did see the bad reviews before purchasing so made sure to try my size in store before purchasing so I didn't fall into the same problem that others have.
In general my experience was good

My order never arrived and customer service person named cameline was extremely rude and just ended the chat without letting me respond

I have zero complaints about this company. Ordered my trainers and they came within 5 days with no issues

Crap return service
Bar code not visible on iPhone
They do not send the return bar to email address so it’s impossible to send things back
Won’t be using them ever again

I ordered three items and every single one came in a size different to what I’d ordered. Now Zalando are making it extremely difficult for me to return the items, eg. Sending me labels with no instructions as to where to actually take the parcel. Horrendous experience.

They delivered the incorrect item and instead of shipping out the correct item, I have to return, wait 14 days for my refund and order again! Absolute shambles of customer service and lack of care. I needed this item specifically for an event and now I have to reorder. Never using again and I hope people read reviews before shopping at this company! Bad customer service and not helpful at all

I ordered a product twice and twice was sent the wrong item. Yet you charged me for delivery and never refunded me those fees. Twice. When you click “email us” the page doesn’t exist- what kind of customer service is this? Won’t shop again

Please avoid at all cost, I blame myself cos I didn’t read the reviews before placing the order, they are a fraud! I ordered 2 pairs of expensive trainers and then on the day of delivery, tracking was updated to your delivery is delayed and for a week later no change in delivery update, just like all the reviews here have stated, my guess is that this company is probably using this as a front for harvesting customers information, I am disappointed in myself for falling for this scam of a company.

Purchased three pairs of shoes in size 2/5/7 as it was hard to find a company that sold such a wide range of sizes. They arrived within the three day time window stated. They were boxed and wrapped in tissue with insert sticks to hold them in shape. They were exactly as ordered. I was happy with the ordering process, the time it took for them to arrive and the condition of the shoes. I would purchase from here again. Nearly didnt purchase because of the bad reviews but figured most people only bother to do a review if it was a bad experience. That being said I didn't have to do a return so it might have been a different experience if I had. Happy to give five starts because thats the experience I had.

Very poor customer service. I ordered 2 pairs of expensive trousers and was given an estimated delivery of 23-27 March. After a few days the order update showed no activity so I called the customer service number. I was told it was still scheduled to be processed and they would meet the estimated delivery timetable and to be patient.this continued for several day. 23 March arrived and still no activity. So I kept on calling. Finally it was processed on the 25th but not handed to Evri until 26th. Each time I phoned I got a different person who told me a different story - often blaming Evri towards the end. The order did arrive but was poorly packed for an expensive order. The customer service agents were inconsistent in their stories and felt like they were reading from a script. Very poor

Purchased some Skechers end of October for a Christmas present due to them being in the sale. My husband has worn them about 5 times and they have come undone at the stitching. Very poor as they still were not cheap, even in the sale. I have tried to raise a query but it doesn’t work and and no response to my review on the website.

Scammers ..... avoid they take your money no parcel