ZonSupport Avis 

74
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great customer service and attention to detail. Trustworthy and knowing that they are managing the customer service on behalf of us, things are in good hands. Highly recommend.

Noté 5 sur 5 étoiles

ZonSupport are the people who take the headache out Amazon selling, they specialise in what we all hate "CUSTOMER SERVICE". We are all emotionally attached to our products and get hurt when people do... Voir plus

Noté 5 sur 5 étoiles

We have been using Zonsupport for quite a few months now and it has massively freed-up our time. They are experts in customer service. After engaging them not only we could utilize our time for real m... Voir plus

Noté 5 sur 5 étoiles

ZonSupport's service goes well beyond its core service of managing our customers. We got stuck with a problem that was about to hit our performance metrics and Amazon seemed unable to resolve it. A fe... Voir plus

À propos de l'entreprise

  1. Service e-commerce

Écrit par l'entreprise

Cut your returns and low-star reviews in half - fact! We're a team of US-based customer service experts working on Amazon, Shopify, Walmart, and some smaller platforms and stand-alone sites. We started on Amazon in 2017 so are well used to working within their somewhat restrictive ecosystem! Clients include individual sellers, agencies, and aggregators. We also consult on best practice for large-scale clients with in-house teams. Startups use us to ensure they give themselves the best chance to get going in ecommerce. Long-term sellers join us as they understand our critical role in supporting existing sales. Our team is all remote, living lives with millions of other American consumers. We relate in an instant to what an offshore team may perceive as being too fussy or just totally misunderstand. Being local matters. We read between the lines and pick up on little things to help get engagement going with your customers. Getting them onside is the first step in resolving their concerns. Our KPI is not how quickly we respond, but how many positive outcomes we generate. You have a dedicated Account Manager who looks after your account along with a Support Manager providing cover for when they're away. So, no need to be concerned about recruiting and training a VA and working out what to do if they're away - or leave! Total peace of mind, 365 days a year!


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

74 avis

5 étoiles
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4,9

Tous les avis

(74)

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Noté 5 sur 5 étoiles

Highly recommend

I've used the ZonSupport team for over a year now and cannot fault them. It's a great service to free up your time to focus on your business while they take care of the customer service.

29 décembre 2019
Avis spontané
Noté 5 sur 5 étoiles

Zonsupport has earned our trust with…

Zonsupport has earned our trust with over a year of working history managing all our customer communications. They are always there and get the job done. Thanks

19 décembre 2019
Avis spontané
Noté 5 sur 5 étoiles

I have been using the services of ZonSupport

I have been using the services of ZonSupport since I started my business nearly 2 years ago. Their service has been excellent. They genuinely care about the success of my business, building great customer relations, dealing with customer care issues professionally and in a timely manner and advising on the way forward in difficult situations.
I would highly recommend their services to anyone who wants to build a business known for great customer care. This is a company I would always have in my business team.

7 décembre 2019
Avis spontané
Noté 5 sur 5 étoiles

Great Peace of Mind

We have so many things going on in our business its great to know we have these guys handling our support, they are super helpful and we are very happy with their service. Great stuff

18 novembre 2019
Avis spontané
Noté 5 sur 5 étoiles

ZonSupport- Professional and Supportive.

Professional and supportive team to work with, Greg/Susan and the rest of the ZonSupport team really do know how to handle customer support. They are the best in their field. They handle all aspects of our amazon customer service support. They reach out and reply to customers concerns promptly. Handle any negative feedback, replacement orders, investigate and address any customer cases that may not appear to be genuine complaints. They are always available for advice and support. They are an extension of our business, and we highly recommend their services. Thank you, Greg, Susan and team, for all your hard work and support.

13 novembre 2019
Avis spontané
Noté 5 sur 5 étoiles

Best in the class - much better than VAs

We have been using Zonsupport for quite a few months now and it has massively freed-up our time. They are experts in customer service. After engaging them not only we could utilize our time for real money making tasks but also our Amazon review rate has doubled. Now we don't have to worry about low star reviews, negative feedback, refunds, returns or risk of breaking ToS - they are champion of handling these tasks. No one can beat them - hands down :)

7 novembre 2019
Avis spontané
Noté 5 sur 5 étoiles

I Highly Recommend ZonSupport!

Thanks to Greg and his awesome team at ZonSupport for their amazing support and service. Now, I don't have to worry with day-to-day customers inquiries or find out the reason for product returns. ZonSupport's team are also excellent in helping me resolved negative Seller feedback. That leaves me more time to focus on improving our sales on Amazon.

30 octobre 2019
Avis spontané
Noté 5 sur 5 étoiles

Amazon can be a roller-coaster ride at the best of times…

Amazon can be a roller-coaster ride at the best of times! Having Greg & ZonSupport manage all aspects of our customer service including seller feedback and the inevitable low star reviews gave us the time to focus on what is most important for us - Sourcing new products! They are always on hand and are a great sounding board. Highly recommend their service to any online seller.

26 octobre 2019
Avis spontané
Noté 5 sur 5 étoiles

To the AWESOME staff at ZonSupport.

It's been 2 years since I engaged in your services and I'm thrilled at the high level of customer service your team produces.
I appreciate the professionalism your Company has towards my online business, and commend the great work you all do to replying to my Customer emails, Product Replacement requests, Customer Feedback and Product Reviews.
Your expertise and experience in Amazon enables me more time to work on developing my business, finding new products and now working on marketing strategies.
A BIG shout out to Greg and Susan. Thank you

26 octobre 2019
Avis spontané

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