The gentleman who did the install (he introduced himself but I'm terrible with names) explained step by step what needed to happen. He checked in as he went to make sure I had an accurate timeline of... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Service seems good so far. Installation was not stellar but not bad. Installers were not very careful with my things pulling things off or out of the wall with no concern. As of this writing ther... Voir plus
L'entreprise a répondu
Professional employees. Measured twice cut once. Yard was restored to original condition. Your app needs work. Changing the SSID and password is problematic unless you are knowledgeable. Phone tech... Voir plus
L'entreprise a répondu
Do to adding several devices to my wifi, I noticed that I was starting to get a lot of lag in my system. Late at night I submitted a change to the next tier of wifi. Withing a few hours, during the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de ZoomOnline
Écrit par l'entreprise
ZoomOnline’s ambition is to provide an exceptional customer experience by offering fast, uncapped & affordable Epic Fiber Internet service. Connecting exclusively into Zoom Technology Group’s fiber footprint, we want our customers to be able to sign up and order our services in a few easy steps.
#SwitchToFiberInternet
60% OFF! Limited Offer
Écrit par l'entreprise
- Enjoy Zero-Lag And Greater Savings
- Visit www.zoomonline.com for 60% off on selected speeds.
- No Data Caps
- Enjoy limitless usage without feeling anxious about your internet data
- No Contracts
- Month to Month Packages putting you and control (Excludes ACH Pricing and terms)
- 24/7 Customer Support
- Experience peace of mind with our round-the-clock customer support, always ready to assist you whenever you need it.
- Free Wi-Fi Router (Free to Use)
- Enjoy seamless connectivity with a free-to-use Wi-Fi router, included with every subscription
- Free Fiber Installation
- Get connected with no extra cost – we offer free fiber installation to ensure a smooth and hassle-free setup
- Affordable Internet Packages
- Choose from our flexible, affordable internet packages designed to fit every budget without compromising on speed or reliability
Epic Fiber with Epic Speeds
#SwitchToFiberinternet
Achieving what broadband could never do. We offer Speeds up to 7.5 Gpbs. Now that's Epic!
- No Data Caps
- No Contracts (ACH Excluded)
- 24/7 Customer Support )
- Free Wi-Fi Router (Free to Use)
- Free Fiber Installation
- Affordable Internet Packages
- No Data Caps
- No Contracts (ACH Excluded)
- 24/7 Customer Support )
- Free Wi-Fi Router (Free to Use)
- Free Fiber Installation
- Affordable Internet Packages
Coordonnées de contact
112 N Central Avenue Suite 400C, 85004, Phoenix , Etats-Unis
- (833)948-6296
- Info@ZoomOnline.com
- zoomonline.com
Enjoy Zero Lag and Greater Savings
4,3
Excellent
95 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Outages and Frustration
Multi-day outage in Arizona with little to no updates or even ETA - a large broadband company would never allow an outage of this length. If you’re unable to make a commitment to reliability of service why should a consumer use you?
10 avril 2026
Avis spontané
Réponse : ZoomOnline
Hi, We apologize for the inconvenience caused as a result of the network outage.
We're certainly are not happy that this incident which occured as a result of construction work in the area affected our network as the fiber cables were damaged. We are working with our backhaul provider partners on next steps in an effort to ensure we can minimise the impact of this type of downtime our customers suffered.
Regards ZoomOnline Customer Support.
Only a week or into using the service
Only a week or into using the service, but the tech support has been fantastic. Thanks!
16 mars 2026
Réponse : ZoomOnline
Hi Caleb, we appreicate your feedback and happy that you are enjoing the interaction from our support team.
Regards ZoomOnline Customer Support Team.
Do to adding several devices to my…
Do to adding several devices to my wifi, I noticed that I was starting to get a lot of lag in my system. Late at night I submitted a change to the next tier of wifi. Withing a few hours, during the middle of the night, my system was upgraded seamlessly.
20 janvier 2026
Réponse : ZoomOnline
Hi Jeff,
We appreciate your feedback and are here to assist you whenever you need it. We truly appreciate you being part of the ZoomOnline family!
-The ZoomOnline Team
Réponse : ZoomOnline
Hi Susan,
We appreciate your feedback and are happy to read that our service has met your expectation.
Welcome to Zoom — we’re glad to have you with us!
- The ZoomOnline Team
Zoomonline comes as advertised _ Phenomenal!…
Everything about Zoomonline has been great so far.
Ordering the service was quick and easy.
The trenching and laying of the conduit went smoothly.
And the installers (Justin and Robert)were exceptional. The installation was very clean and well done. All my answers were answered in a way that was easy for me to interpret.
The end product is phenomenal. Super fast with zero buffering or lag time. I had no idea!
22 décembre 2025
Réponse : ZoomOnline
Hi Don, Thank you for the sharing your detailed experience with our team. Were excited that you are very happy with the service.
Welcome to Zoom — we’re glad to have you with us!
- The ZoomOnline Team
Réponse : ZoomOnline
Thank you for your feedback. Were happy to read that you have had a positive experience with our team and our service.
Welcome to Zoom — we’re glad to have you with us!
- The ZoomOnline Team
Réponse : ZoomOnline
We appreciate your feedback and our teams strive to deliver the best customer experience.
Welcome to Zoom — we’re glad to have you with us!
- The ZoomOnline Team
No preparation
The schedulers don’t prep you for what the installers do. The installers don’t tell you what they are actually going to do. They also said it would take 15 minutes and took an hour for the install. I’m not happy with the install and I’m not sure I’ll keep this provider.
2 décembre 2025
Réponse : ZoomOnline
Hi Brianna,
We’re really sorry that your new service installation didn’t go as expected. We’ve already passed your feedback along to our operations team, and one of our team members will reach out soon to schedule a call-out and fix the issue. Thank you for letting us know we truly appreciate it, and we’re committed to giving you a much better experience moving forward.
The ZoomOnline Team
The final set up was quick and done…
The final set up was quick and done professionally
28 novembre 2025
Réponse : ZoomOnline
Hi Xavier,
We’re so glad to hear your installation and activation went smoothly! Thank you for trusting us and for being part of the ZoomOnline family.
We truly appreciate you.
The ZoomOnline Team
Our transfer from Cox to Zoomline was…
Our transfer from Cox to Zoomline was absolutely flawless, and the customer service has been impeccable—quick, easy, and consistently responsive. Cox was never this easy to work with, and moving to Zoomline has been a major step up. We can always get ahold of someone with no waiting, and the internet service is far superior to what we had before.
30 novembre 2025
Avis spontané
Réponse : ZoomOnline
Hi John,
Thank you for the fantastic feedback! We’re thrilled your move from Cox to Zoomline was smooth and that our service has been a major upgrade for you.
We appreciate you choosing us and are available on our Mobile App, Support Email , Support Text or Telephone for any support related queries.
We truly appreciate you.
The ZoomOnline Team
Prompt service call was made at the…
Prompt service call was made at the time promised technician made setting up my password a breeze professionalism was outstanding
24 octobre 2025
Réponse : ZoomOnline
Hi Unika, We appreciate your feedback and are here to assist you whenever you need it. We truly appreciate you being part of the ZoomOnline family!
-The ZoomOnline Team
Installers were very professional
Installers were very professional, know what they were doing and everything I requested for install was done, very happy, plus helped my wife set up her wi-fi on 3 of her devices, thank you.
27 octobre 2025
Réponse : ZoomOnline
Hi Dwayne, thank you for the feedback. Were are pleased to read that our team met your expectation and that you are happy with the quality of the installation and support. We truly appreciate you being part of the ZoomOnline family!
-The ZoomOnline Team
Professional, Considerate and Efficient.
The gentleman who did the install (he introduced himself but I'm terrible with names) explained step by step what needed to happen. He checked in as he went to make sure I had an accurate timeline of completion. I have cats and he was kind and considerate, making sure they can go outside.
17 octobre 2025
Réponse : ZoomOnline
Hi Izabella ,
We truly appreciate your feedback! Our goal is always to provide a professional service and we’re happy to hear that our installers work ethic and consideration during the process met your expectations.
Welcome to the ZoomOnline Team.
-The ZoomOnline Team
Installers were on time
Installers were on time, knowledgeable, and friendly. Answered all my questions and concerns.
14 octobre 2025
Réponse : ZoomOnline
Hi Steve,
We're thrilled to hear that our technicians and installers made such a great impression. Providing professional, efficient, and courteous service is what we strive for, so it's wonderful to know we delivered that experience for you. We truly appreciate you being part of the ZoomOnline family.
-The ZoomOnline Team
The guys did a great job installing the…
The guys did a great job installing the line from outside to inside the house. Everything was done properly and mounted well.
The internet is working great now much better then with our previous provider.
10 octobre 2025
Réponse : ZoomOnline
Hi Dean,
Thank you so much for your kind words! We're thrilled to hear that our technicians and installers made such a great impression. Providing professional, efficient, and courteous service is what we strive for, so it's wonderful to know we delivered that experience for you. We truly appreciate you being part of the ZoomOnline family!
-The ZoomOnline Team
Réponse : ZoomOnline
Hi, Thank you for your feedback. We appreciate you taking time to acknowledge our Customer Support Team.
- The ZoomOnline Team
Réponse : ZoomOnline
Hi,
Thank you for your feedback! We’re glad to read that our teams standard of work met your expectation. We appreciate you taking the time to share your experience!
- The ZoomOnline Team
Awesome customer service, installation dedicated Employees. They need to be promoted
Awesome Crew all working together to find a solution. 100% Professional Love the speed and Huelo at Customer service should be promoted and be a trainer or part of your management team to share his skill to other
26 septembre 2025
Réponse : ZoomOnline
Thank you so much for your kind words. Providing great service is our top priority, and we truly appreciate you taking the time to share your feedback.
Welcome to Zoom — we’re glad to have you with us!
- The ZoomOnline Team
Nice insttallers and your…
Nice installers and your representative who sold us and informed us about Zoom was fantastic, the high energy guy
9 septembre 2025
Réponse : ZoomOnline
Hi Brian,
We’re thrilled to hear that our installers and sales team made a great impression. We’re always here if you need assistance. Enjoy the fast and reliable fiber experience!
The ZoomOnline Team
Réponse : ZoomOnline
Hi,
Thank you so much for your feedback! We’re thrilled to hear you’re enjoying the quick installation and reliable high speeds. Welcome to the ZoomOnline family—we’re glad to have you with us!
-The ZoomOnline Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.