Zora Supermarket Avis 88

The product quality absolutely unacceptable

Wurde ein mehlpaket mit aufgerissener Verpackung geliefert.

Good service- Thank you

Order was delayed and there was no update provided by the team until I reached out to them via email. After that, I even messaged on WhatsApp but they saw my message with no response. I received my order today after 13 -14 days. I understand delay is possible but taking responsibility and providing support with updates should be utmost priority. I’m extremely disappointed with the service this time and would think twice to order next time.

Worst experience ever. ⭐☆☆☆☆

My order was delayed for nearly three weeks, and the customer service was completely unprofessional and unreliable.

I am based in Erfurt. I placed my order on 28 November, but the company didn’t even process my payment until two weeks later on 10th of December. I finally received my package on 16 December, and instead of taking responsibility, they blamed DPD for their own mistakes.

Customer service was the worst part of this experience. They answered my call, listened to my issue, and promised to call me back but never did. For the next four hours, my calls were ignored while I was desperately checking multiple DPD packet stations.

To make things worse, customer support incorrectly told me that my package had already arrived at a DPD packet station in my city. When I asked which station, they had no answer. After wasting my time traveling between different stations, I later found out that my package wasn’t even in Erfurt, it was 400 km away in Berlin, more than two weeks after ordering.

The customer support representative clearly had no information and kept repeating, “I’ll ask and get back to you” which never happened.

No apology, no accountability and this seems to be their “normal” delivery process.

I honestly don’t understand how this business operates. I will never order from this website again.

I wish I could give zero stars.

I had a very disappointing and unacceptable experience with this store. I ordered Britannia Toastea Cake Rusk, and the product they delivered was already expired. When I opened the pack, I found hair embedded inside the rusks—not just on the surface, but actually stuck inside. This is extremely unhygienic and a serious health risk.Selling expired and contaminated food is completely irresponsible. I have taken photos and kept the packaging as evidence.

I strongly advise others to check their products carefully before buying from this store.

I had ordered the 6 boxes of Kaju Katli for Christmas gifting. The order page clearly said BBE 18.01.2026. But the boxes I received have BBE 17.12.2025. There was no response to my email.

Ich habe fast 1 kg Paneer bestellt und das Mindesthaltbarkeitsdatum des gelieferten Paneers ist der 30.11.2025. Ich habe die Bestellung am 15.11.2025 aufgegeben.
Wie kann ich diesem Supermarkt vertrauen?
Warum schicken Sie mir Paneer, der 15 Tage später abläuft?

Same day delivery is not predictable.
Despite ordering some items may get cancelled.
Calling the phone sometimes goes unresponsive during office hours as well.

I never got my online order! Packet has been stuck at Berlin packet station due to improper packing.

I tried contacting via email, whatsapp and telephone and nobody responded.

Just wasted my money, and the store takes no responsibility

timely and accurate delivery

Don't order fresh produce. Dry items arrive as per order. More than half of the plantains were unusable. Coriander also not fresh.

Die Lieferung vor Ort erfolgt sehr schnell. Das Geschäft bietet eine große Auswahl an Produkten.

The delivery came very late at night at 10pm

Die Lieferung hat sehr gut geklappt, alles war dabei und die Produkte, wie ich sie wollte. Kann nicht meckern!

Zora is a great store! It has almost everything and the service never disappoints! Super happy with them! Thank you Zora and keep up the good work!

Gute Ware, schnelle Lieferung

Very good grocery