1. Thoroughly vetted that Rent Manager staff provided misinformation to be able to set-up their software
2. It took months to fix and delete items one by one due to incorrect data
3. Reports do not accurately report and Rent Manager refuses to fix months after reported
4. Report adds SF for same unit as no script to tell it not to add again or only to take difference in the event an audit revised the SF of a unit
5. Claim after the fact that their software is geared more toward residential, not commercial
6. Wrote a report to list expenses that goes by the date a GL no is set-up vs Ascending/Descending Account of Alphabetical
7. Ask for call back information, yet when they lose the call don't call back
8. If they want to avoid taking a request for a report that the client merely wants the cost and timeline on despite waiting 10 months for the correction, (a) lose call and don't call back (b) hang-up (c) tell you they are placing you on hold only to send you back to the main que (d) next person answers only to hang up
9. Refuse to give you an actual copy of the "ticket" for requested service
10. Have spent over a year cleaning a large number of accounts, having to delete many items one at a time
11. Tell them that their software is glitching and doesn't even warrant any follow-up to them. It concerns me when I have to wait for their program to stop flickering and verify no data loss

I have for 18 months tried to work with support, 10 months to fix report issues and the past 2 days trying to get someone in script that would place a ticket, attempt to fix; however, had to call acct mgr...still waiting for pro services...same ol' same ol'